Took the money but didn’t give me a ticket
Paid for a train from Derby to York and it took my money just fine but even 30 minutes later the ticket never arrived. Left me standing there for hours, shameful display
Going Downhill
Used to use all the time . Now awkward, clunky and missing out trains and connections. Not worth bothering with
Ms cawley
Any time I have needed to contact staff they are always brilliant. So pleasant and helpful
2008 Level
This app is truly awful. It is clunky, has virtually zero functionality and is slow. For some reason you can no longer book first class on the app. To do that you have to go to the website, which looks like it hasn’t been updated since 1997.
Easy to use App
Easy to use and select the tickets for my journey. I use for all my rail booking






