Unreliable App and Unprofessional Service
The app is inconsistent both in terms of rides, and availability. The customer service is extremely unresponsive and unhelpful. The wallet “feature” doesn’t work at all, after charging the wallet there’s nothing to select to be able to use the money you charged and somehow it’s still not removed from the app.
Contacting customer service for a refund is an extremely lengthy and frustrating process of re-explaining the issue over and over again any time you try to get an update. The issue remains unresolved and the Rekab team’s only response is dragging it out with a “it’ll be issued as soon as possible” even though it’s going to be a whole month since the complaint was first issued.
Highly advise against using Rekab, extremely unreliable service, broken features, high prices for shared rides, and unsupportive customer service. I will simply stick with the actually reliable ride-sharing apps with their great customer support.
Contacting customer service for a refund is an extremely lengthy and frustrating process of re-explaining the issue over and over again any time you try to get an update. The issue remains unresolved and the Rekab team’s only response is dragging it out with a “it’ll be issued as soon as possible” even though it’s going to be a whole month since the complaint was first issued.
Highly advise against using Rekab, extremely unreliable service, broken features, high prices for shared rides, and unsupportive customer service. I will simply stick with the actually reliable ride-sharing apps with their great customer support.
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الدمام
A very bad experience that I will not repeat. Despite the long waiting time in this tiring atmosphere, he did not stick to the location specified for him and then cancelled the trip on his part.
Best over all competitors
Rekab is the best taxi app I’ve used in Saudi Arabia. It’s reliable, easy to use, and always on time. Highly recommended!
Minal
It is so good to move in camp..
complaint
I'm upset. I always use Rakab. I don't know why it's become bad. There's always a problem the driver creates regarding the location, although I'm 100% sure that it's true because I use it in all applications. No one complains about it. Today my ride was 17 riyals, but the driver took 22 riyals from me without telling me.
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