Passkey
Can’t use a passkey due to security requirements, you need to provide an alternative option.
Absolute Garbage
The audacity of this organisation to stop us from logging into our account. The app is absolute garbage. I can’t log in from the app. I don’t even know where the money is. Called them, they can’t help us or give us any info. I am leaving this super ASAP, and you should too. I can’t believe I am with them for the last 17 years. Disgusting.
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Won’t let me login
Won’t let me login without forcing me to make a passkey. I’m not going to make one. Perhaps I need to join a super that I can access without this hassle
Customer service
I asked for help, came right away. Great customer service and solved my problem. I want to thank ali for the help i didn’t get the chance to thank ali because the session has timed out:) thankyou for the help i hope you’re reading this
I can’t reverify
I wanted to make a contribution and the app now needs me to reverify and I CANT. I don’t have to option to even allow this to use Face ID I don’t under what’s going on with this app after the upgrade for more security. And I think it’s dumb on the website you can’t do contribution by bank transfer or direct debit. Only BPAY??? I don’t want to deal with BPAY even commsec doesn’t do bpay anymore
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Notifications are broken
Can’t change notification settings, and they don’t work anyway. Needs to be fixed
Can’t log in
It’s suddenly decided to not let me log in. iPhone 13 with latest iOS.
New update breaks login
I can’t even log in now, yep you’ve made it so secure I can’t use my member number or even an email or phone number to verify it’s me. I can’t log in now without magically using another device I don’t have to verify it’s me….thanks!
App not working!
I spoke with team members several times to fix the app, after months still not working! Very disappointed!
App changes
The app use to be easy to use. Now they have made it impossible to login into with too much security required. A simple passcode was easy. Now it’s a complete waste of time.
No longer loads
Weirdly since the war in Iran began the app no longer loads for me. Making it hard to see how far my super has fallen during this time
Software update
Can you please continue service for iPhone system below IOS 16? Not everyone can update their phone for example elderly or a cheaper phone. If you can fix that that’ll be great thanks.
Passkey Update
I have been a happy user of the REST app due to it’s simplicity and ease of use. However, in the recent update the app has added a new passkey feature that intends to add more security to the platform. However, it’s mandatory and my phone is not accepting it. Hence, since this feature came out, I have been logged out of my app. I am not happy with this feature and I tried alternate methods to login. Nothing seems to work.
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Forced passkey implementation
Not a fan of having to setup a passkey, I already practice good password / 2fa management. I don’t want to remember about which app I used on what device to login to a online service and if I don’t have access to a device with a passkey on it I won’t be able to login. I understand it is more secure than passwords / 2fa but I don’t want to touch it till passkeys have been implemented better and more options to store passkeys.
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Used to be good
I used to like the app, but after the recent update I am no longer able to access it and even after contacting REST and being told that yes, there appears to be an issue, it is STILL not fixed over a week later. NOT IMPRESSED!
*Update* - now considering laving REST and joining a fund with a functioning app. C’mon REST - you KNOW there is an issue- FIX IT!
Update: never mind, I have now left REST and the app for my new fund works just fine 😊
*Update* - now considering laving REST and joining a fund with a functioning app. C’mon REST - you KNOW there is an issue- FIX IT!
Update: never mind, I have now left REST and the app for my new fund works just fine 😊
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horrible app
can’t even access your account, just gives you error messages when you go through their website to view your super
Ruined app
Can’t sign in any more without a passkey which doesn’t work. And also I cannot even sign in on the website, every time I do it gives me error screens when I try to check my account. Pull your finger out
😬
broken passkey system is a fun new addition
App crashes
The app is constantly crashing, whenever you try to log in it won’t let you get past putting in your rest number. The app was way better 3 years ago I could look at my super whenever I wanted to, now i have to go on their website just to log in! A horrible horrible horrible app. Honestly reconsidering supers this year
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Push for biometrics
So the app it self is good. I got pushed into using my face scan about 6 months ago. I brushed it off. Now it’s pushing for device passkey. This thing already has my phone, my pin, my password, my face scanned. Like seriously how many more things does it need? I understand safety, but read the room.
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