RMR Benefits User Reviews

Name: RMR Benefits
Rating: 4.86251 (851 reviews)

RMR Benefits

Elevate CDB Inc

🌟 Lifestyle

💰 Finance

What users say

Summarized from real user reviews of RMR Benefits. Based on 851 reviews and a 4.9/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
🚀Convenient reimbursement process
💡Useful features
🚀Quick access to account information

Negative things

🐛Buggy login/registration process
🐛Unreliable document upload functionality
🐛Glitchy user interface
🔒Concerns about privacy and security

Top reviews

Most Recent Highest Rated Lowest Rated

Easy-Peasy

This app is easy to use and super convenient. Stays up-to-date with tracking usage and I love that.

WhitHooks

2 months ago

Best HSA app ever

I love how easy it is to use! The main page is easy to navigate and I would recommend this app to anyone!

kdubb777!

5 months ago

Response from developer

We're so happy to hear that you love the app! Thank you for your helpful review.

Easy to use

Great app and easy to follow

jax1812

6 months ago

Super Easy

This is a very intuitive app!

Timbolu69

7 months ago

Retired

N/a

Fred’s medical

8 months ago

Tedious to submit reimbursements

Their AI tool does a terrible job, always requires additional review and the tool is generally very tedious to use.

ZeeChickenMaster

a year ago

Clean and Easy!

I like the app because the user interface is very clean and simple. I can easily see how much I have in my account without skipping a beat.

Mr. Yeff

a year ago

Simple and Easy to Use

I was able to view my account information and submit a claim very easily. It worked just fine for me!

Friendly&Helpful

a year ago

Response from developer

Thanks so much for your feedback. We're so happy you are enjoying the app! We look forward to bringing you even more enhancements in the future.

Difficult to upload documents but RMR refuses to verify anything themselves

I think RMR’s goal is to get people to not use their tax free healthcare money because they make it such a pain to use their services. They make you submit documentation for everything instead of verifying some transactions on their end (like my old FSA provider did), their AI that scans documents can’t decipher anything from the documents by itself, you can only upload pictures in the app, you can’t upload any files from your phone. And even after going through the trouble to submit receipts with everything required by the IRS on them I end up having to go back and forth with the RMR people for about a week for every. Single. Expense. Because despite my documentation being good enough for the IRS, it isn’t good enough for RMR. If I wasn’t so determined to get my tax free money (and so convinced they’re determined to make me not get it) I’d quit using this service altogether, it’s been way more of a headache than it needs to be. They made me upload a copy of my contacts prescription (which I’m pretty sure violates HIPPA laws) to approve my online contacts order. Which makes no sense because no online contacts merchant will send you you’r order without a valid prescription anyways. Oh and RMR already had my itemized contact lens exam receipt I submitted early THE SAME DAY to get my eye exam paid for. This company does absolutely none of the leg work for you I’m not even sure why they exist. It definitely feels more like they work for the IRS than they work for you.

Alynnsm

a year ago

Response from developer

Thank you for taking the time to share your experience. Our goal is to make documentation easier, not harder. The AI in our app is designed to speed things up by eliminating the need to manually enter details. Most receipts can be processed in seconds without typing, which is a major improvement from traditional FSA processes. We also wanted to clarify that you can upload both photos and files from your phone in the app, including PDFs or emailed receipts. If you're running into issues with this, our support team can walk you through it. Regarding documentation, we are required to follow IRS rules closely, but we always aim to keep the experience as smooth as possible. We’d love to help troubleshoot any specific issues you are seeing. Please reach out to our support team so we can help. Thank you again for your feedback. It helps us keep improving.

Work Benefits

The app allows easy accessible to my balance and accessibility to my funds.

RodGonfam

a year ago

USEFUL!

Super easy to use! I love the convenience of being able to quickly log in and see my balance

Jajckoe

a year ago

Faulty login process

GiantStride

a year ago

Easy to use!

This is a great app and definitely easy to use. I recommend downloading it if you want a quick way to submit claim and get reimbursed. Many ways to get reimbursed (PayPal or Venmo even!). Always updating their system to be user friendly, thank you!

Anonymousea28