Doesn’t work for me
great app for travel creators
I love this app!
Competitive prices, sometimes buggy, good customer service
I love it!
Great and easy
Awesome company
Excellent
Horrible experience
First, the app is glitchy and slow. It crashed multiple times while I was trying to browse listings, and the search function often returned irrelevant results. When I finally found a reservation that seemed like a good deal, the booking process was anything but smooth. The app kept freezing, and I had to restart it several times just to complete the transaction.
Worse, the customer service was unhelpful and unresponsive. I had a question about the reservation I purchased, but it took days to get a reply, and when I did, the response was generic and didn’t address my issue. It felt like they didn’t care about resolving my problem.
To top it all off, when I arrived at the hotel, there was an issue with the reservation. The hotel claimed they had no record of it, and I had to spend hours sorting it out with both the hotel and Roomer’s support team. It was a nightmare and completely ruined the start of my trip.
Overall, Roomer feels like a poorly managed platform with little regard for user experience. Save yourself the trouble and book directly with the hotel or use a more reliable service. I won’t be using this app again.
Response from developer
Hi DonaldAllen67, We take all feedback seriously and want to ensure the best experience for our users. We'd like to investigate your case in detail to understand what happened. Could you please send your booking details to support@roomertravel.com? Our team prides itself on providing prompt, human support, and we handle any check-in issues as soon as they arise. We'd appreciate the chance to look into your concerns and make things right. Thank you for bringing this to our attention. We look forward to hearing from you soon. Best regards, John Customer Service Team, Roomer
This is the future of hotel booking
Nice app
Good prices and attentive customer support
Such a cool idea!
Great video features
Doesn’t work and wasted a lot of time
It took me to the app, where it didn’t transfer everything that I did. But I really want to sell this hotel so I just was going to do everything on the app, all over again. The hotel can’t be found in the listing, so….i can’t sell it.
Thanks a lot for wasting my time, twice in a row! If I could give you a 1-star twice I would.
Response from developer
Hi PureAppIsSexist, We’re truly sorry to hear about your experience and the inconvenience it caused. We understand how frustrating this must have been, and we’d really like the chance to make things right. Our team is currently upgrading the hotel listings on Roomer to make the process smoother and faster for all users. Your feedback would be incredibly valuable in helping us improve. If you’re open to it, please reach out to us at support@roomertravel.com. We’d love to assist you with your current reservation and learn more about your experience. Thank you for bringing this to our attention, and we hope to turn things around for you. Best regards, John from Roomer Customer Experience Team Lead
Really cool
Warning
Response from developer
We’re sorry to hear that you feel this way. We take feedback seriously and strive to create a trusted and reliable platform for all our users. Please reach out to us at support@roomertravel.com so we can better understand your concerns and work toward a resolution. We are committed to providing the best possible experience and would appreciate the opportunity to address any misunderstandings. — The Roomer Team
