Awful customer service
This app is entirely run by dodgy AI bots, there is literally no way of speaking to a human. I had an issue in the app as a sitter where no requests from sitters were appearing in my ibox. I went round in circles getting random responses that weren’t relèvent. Then I was then literally LIED to that I was speaking with a human over the ‘24/7 customer support’, I tried calling the number and a bot said to leave a voicemail and they’d ’get back to me the next day’ (send me another copy and pasted message). They quite literally steal your money, hope the account will work, if it does, they continue to take money gradually, if it doesn’t they abandon your account. It’s not okay to completely lie to your customer. Be careful on this app.
Here is an actual message they sent me pretending to be human: ‘Ma'am, there is nothing further I can do regarding this matter. As previously explained, the owner's account does not exist anymore. We are not allowed to disclose any further details, and the account has been deactivated. Let's not beat around the bush; the client you are looking for is no longer on our platform.’
😭
Here is an actual message they sent me pretending to be human: ‘Ma'am, there is nothing further I can do regarding this matter. As previously explained, the owner's account does not exist anymore. We are not allowed to disclose any further details, and the account has been deactivated. Let's not beat around the bush; the client you are looking for is no longer on our platform.’
😭
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Response from developer
We're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Rover Support team is always available at +44 8082 812524. -Olivia
It’s just ok
If you are going to have password requirements, lay out what those requirements are. Don’t let me make a password only to have it rejected due to not meeting requirements. This is just poor design. It makes me wonder what else is not being presented to me.
App needs improvements
Booked 2 services and the sitters were good. However, I wish there were more filters available when sorting sitters available… being able to sort/filter by price per night for one would be greatly appreciated as I have a budget. Distance too could be good as I would be more included to find someone that lives closer to me
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Response from developer
Hi Addy, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lynn
Good app
Great for making side money, always end up leaving the app after a few sits cause rover charges too much in their fees. 810$ yields 560$? You gotta be kidding me
Disrespectful to sitters
I’m honestly becoming very frustrated with Rover as a sitter.
You charge a 20% commission, yet sitters pay for our own gas, supplies, taxes, vehicle expenses, and even our own background checks. Meanwhile, owners aren’t required to undergo a background check, even though we’re entering their homes alone.
What’s even more frustrating is that Rover completely ignores the settings I choose. I set my service radius to 5 miles, but I keep receiving requests from clients 10 miles away for twice-daily visits. That’s up to 40 miles of driving every day for one hour of work, all at my own expense. If I decline these requests because they don’t make financial sense, my acceptance rate drops and I become invisible to pet parents.
The same thing happens with my availability. I block off dates because I have school, family commitments, or other bookings, yet Rover still lets people request those dates. Declining those requests also hurts my acceptance rate and I stop getting any bookings for months.
Why ask sitters to set an availability calendar and service radius if the platform ignores them? It feels disrespectful to the people providing the care while paying Rover 20% of every booking.
You charge a 20% commission, yet sitters pay for our own gas, supplies, taxes, vehicle expenses, and even our own background checks. Meanwhile, owners aren’t required to undergo a background check, even though we’re entering their homes alone.
What’s even more frustrating is that Rover completely ignores the settings I choose. I set my service radius to 5 miles, but I keep receiving requests from clients 10 miles away for twice-daily visits. That’s up to 40 miles of driving every day for one hour of work, all at my own expense. If I decline these requests because they don’t make financial sense, my acceptance rate drops and I become invisible to pet parents.
The same thing happens with my availability. I block off dates because I have school, family commitments, or other bookings, yet Rover still lets people request those dates. Declining those requests also hurts my acceptance rate and I stop getting any bookings for months.
Why ask sitters to set an availability calendar and service radius if the platform ignores them? It feels disrespectful to the people providing the care while paying Rover 20% of every booking.
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