Lots of room for for improvement
Rover is a decent way to connect with potential clients, but beyond that, the app and customer support are seriously lacking.
Customer service is incredibly slow and frustrating. Even during a live chat, it can take 10–20 minutes to get a response, and when someone finally does answer, the responses often feel scripted, unhelpful, and disconnected from what you’re actually asking. It feels less like support and more like trying to get through a wall of canned responses.
The app itself is also unreliable unless you have nearly perfect service. Messages, notifications, and basic features can be inconsistent or difficult to use, which is especially frustrating for an app that sitters are expected to rely on while actively working.
Overall, Rover is fine as a platform for connecting sitters with clients, but the actual user experience leaves a lot to be desired. For the percentage Rover takes from every booking, the app should function better and the customer service should be significantly more responsive and helpful.
Use Wag instead.
Customer service is incredibly slow and frustrating. Even during a live chat, it can take 10–20 minutes to get a response, and when someone finally does answer, the responses often feel scripted, unhelpful, and disconnected from what you’re actually asking. It feels less like support and more like trying to get through a wall of canned responses.
The app itself is also unreliable unless you have nearly perfect service. Messages, notifications, and basic features can be inconsistent or difficult to use, which is especially frustrating for an app that sitters are expected to rely on while actively working.
Overall, Rover is fine as a platform for connecting sitters with clients, but the actual user experience leaves a lot to be desired. For the percentage Rover takes from every booking, the app should function better and the customer service should be significantly more responsive and helpful.
Use Wag instead.
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Great App, Poor Service
The App is well designed and functional but using the Rover Service was a bad experience. First attempt at booking a sitter resulted in NO RESPONSE. While understanding that there are unknown circumstances that may have caused this, how does it happen with no follow up or accountability? I selected the closest person who offered this service. When they didn’t respond, all of the other options are further away and 50% more expensive. Not a good experience using Rover.
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5 years later -Updated
Been using this app for years now. Only had one glitch and that was recently. Not really a fan of the new update and having all my past booked and unbooked in the same area. So they lose a star on that. Other then that it’s easy to use
Update: from 4stars to 2. So I’ve been with Rover for many years now and their new system is a slap in the face. Instead of starting the lowest tier at 80% earnings, they start you with 60/70% earnings. So of course in order to get more money as a sitter you have to up the price, which in turn will turn off potential new clients. The tier system defiantly needs to change before they expand it to every sitter or they will lose people to wag or other pet are services.
Update: from 4stars to 2. So I’ve been with Rover for many years now and their new system is a slap in the face. Instead of starting the lowest tier at 80% earnings, they start you with 60/70% earnings. So of course in order to get more money as a sitter you have to up the price, which in turn will turn off potential new clients. The tier system defiantly needs to change before they expand it to every sitter or they will lose people to wag or other pet are services.
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Unfair to sitters
Rover’s new terms are increasingly one-sided against sitters.
Sitters pay for their own background checks, while pet owners are not comparably screened. If something happens to a sitter, Rover limits its own responsibility and restricts how disputes can be pursued.
At the same time, Rover takes 20% of sitter earnings and charges pet owners an additional service fee. For that cut, meaningful sitter support is extremely limited.
Rover also heavily penalizes sitters for taking bookings off-platform, despite shifting most of the actual risk onto the sitter.
Sitters do the work, enter strangers’ homes, handle animals, travel, and deal with emergencies. Rover collects fees from both sides while functioning largely as a scheduling and payment platform. The balance between what Rover takes and what it provides has become hard to justify.
Sitters pay for their own background checks, while pet owners are not comparably screened. If something happens to a sitter, Rover limits its own responsibility and restricts how disputes can be pursued.
At the same time, Rover takes 20% of sitter earnings and charges pet owners an additional service fee. For that cut, meaningful sitter support is extremely limited.
Rover also heavily penalizes sitters for taking bookings off-platform, despite shifting most of the actual risk onto the sitter.
Sitters do the work, enter strangers’ homes, handle animals, travel, and deal with emergencies. Rover collects fees from both sides while functioning largely as a scheduling and payment platform. The balance between what Rover takes and what it provides has become hard to justify.
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Greedy Company
The Tier system has been awful. Taking 30% from sitters is insane. I’m a cat sitter so on average I’m not going to get regular booking compared to dog sitters. They shouldn’t be taking more than 15%, especially since you have to PAY to get accepted. Awful app who doesn’t care about their sitters at all.
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