Notifications do not work
When you purchase something. No notifications appear in the app.
Absolutely useless app
If you don’t have a mobile phone signal, forget it!
The app sends a text message with an OTP (One Time Password) to enable you to log in, as a security measure, with no other alternative option.
If you have a signal, great, if not, a complete and utter waste of time.
Not fit for purpose!
The app sends a text message with an OTP (One Time Password) to enable you to log in, as a security measure, with no other alternative option.
If you have a signal, great, if not, a complete and utter waste of time.
Not fit for purpose!
Terrible app
Let’s RBS down badly and the customer service when you have to phone is even worse. Moving to another credit card provider
Transaction notification delays
Horrendous app. Doesn’t notify you of pending transactions until days after you’ve tried to make a transaction. I had seven notifications overnight from purchases I’d tried to make days before. Needs a rethink as the website is t much better. Both devices at home with excellent Wi-Fi. Used PayPal instead.
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Horrible app - make me move into another bank
Poor notifications.
Always on hold.
Problems on 78% of the transactions and verification, which generate the problem of card blocked
Always on hold.
Problems on 78% of the transactions and verification, which generate the problem of card blocked
Awful App
This app is terrible and why RBS could not just with their main online banking app as they do with their personal credit cards I have no idea. I would recommend not signing up for this service. I will be leaving
Summary balance not updating
After the last update the credit card balance is just not updating with the transactions filed, meaning the ‘balance available’ figure is completely inaccurate. This has caused multiple embarrassing card declines across the company. When a credit limit is then temporarily changed for an individual card the summary does update, but this is too little too late - we only get to this point after the card has been declined. This makes the app utterly useless for keeping track on individual expenditure and limits, which is the whole point of it. Please fix this ASAP.
Edit update: I’ve just had to downgrade this now to a one star. The app is utterly useless until this is sorted. I cannot accurately keep an eye on tens of thousands of expenditure across the company, making use of credit cards now a significant risk on our risk register. Totally unacceptable that a bank app has this much risk to my business.
Edit update: I’ve just had to downgrade this now to a one star. The app is utterly useless until this is sorted. I cannot accurately keep an eye on tens of thousands of expenditure across the company, making use of credit cards now a significant risk on our risk register. Totally unacceptable that a bank app has this much risk to my business.
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All working well
Was expecting problems with the app based on the comments but it works fine for me
Doesn’t work
After being forced to update, this doesn’t work. Just freezes immediately after logging in.
Does the developer not test their work?
This doesn’t happen with the likes of Starling.
Does the developer not test their work?
This doesn’t happen with the likes of Starling.
Can’t login
Same as others app loads but then stuck on spinning wheel
New update
The new update stops the app from opening! Could do with this error fixing 😡
App doesn’t work since the update.
Just get a spinning wheel in the centre of the screen.
Re-Install
Having had no luck logging in, I uninstalled and re-installed the App. It's working again.
Can’t login after update
Since the 4.3.0 update today, I can’t login to the app. It goes through Face ID but forever hangs on getting any further. Quitting app doesn’t help, and I really don’t want to go through reinstalling it, especially if it doesn’t fix the issue.
Total Rubbish
This app is a disgrace from such a big organisation by the time it’s up today you have already paid the bill. Slow a hell, crashes like a drunk blind driver completely useless.
The Updates have made a bad App even worse
Terrible, if RBS want business this has to be better it’s appalling. To make matters worse you can’t even visit a branch as they no longer exist, 100 mile round trip in the car!
Useless - doesn’t work
Can’t get past paperless option at the beginning. So complete waste of a download.
Touch ID
Totally ignores it, needs a password every time. Surely this is below par for RBS?!?!?!
Endless issues with login
Login always kick me out. Facial recognition doesn’t work.
If I get my password wrong 3 times I need to phone ClearSpend to unlock the app which takes around half a hour.
Worst banking app out there.
If I get my password wrong 3 times I need to phone ClearSpend to unlock the app which takes around half a hour.
Worst banking app out there.
Login issues
Doesn’t recognise username/password on mobile app despite it working on desktop version. Doesn’t send password reset email or one-time-password to phone so can’t ever login.
