Royal Bank ClearSpend User Reviews

Royal Bank ClearSpend

NatWest Group plc

💰 Finance

Customer Experience

Positive experience7.4% of reviews

Neutral3.7% of reviews

Negative experience88.9% of reviews

~ Based on 27 written reviews from the US App Store.

Is Royal Bank ClearSpend Safe?

Not enough ratings yet to assess Royal Bank ClearSpend.

Is Royal Bank ClearSpend Legit?

Royal Bank ClearSpend appears to be a legitimate app. AppsHunter Legitimacy Score for Royal Bank ClearSpend is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Notifications do not work

When you purchase something. No notifications appear in the app.

Booraarrstew

2 years ago

Absolutely useless app

If you don’t have a mobile phone signal, forget it!

The app sends a text message with an OTP (One Time Password) to enable you to log in, as a security measure, with no other alternative option.

If you have a signal, great, if not, a complete and utter waste of time.

Not fit for purpose!

NewAccount?

2 years ago

Terrible app

Let’s RBS down badly and the customer service when you have to phone is even worse. Moving to another credit card provider

Mrsgrd

3 years ago

Transaction notification delays

Horrendous app. Doesn’t notify you of pending transactions until days after you’ve tried to make a transaction. I had seven notifications overnight from purchases I’d tried to make days before. Needs a rethink as the website is t much better. Both devices at home with excellent Wi-Fi. Used PayPal instead.

RoadkillS2Ki

3 years ago

Response from developer

We are extremely sorry for the inconvenience. The problem has now been resolved.

Horrible app - make me move into another bank

Poor notifications.
Always on hold.
Problems on 78% of the transactions and verification, which generate the problem of card blocked

gggggqgqgqgqkLslbxlejzja

3 years ago

Awful App

This app is terrible and why RBS could not just with their main online banking app as they do with their personal credit cards I have no idea. I would recommend not signing up for this service. I will be leaving

martynhicks

3 years ago

Response from developer

Thank you for sharing your feedback. Integrating business credit card accounts into our Royal Bank of Scotland Mobile Banking app is something that is now currently under development.

Summary balance not updating

After the last update the credit card balance is just not updating with the transactions filed, meaning the ‘balance available’ figure is completely inaccurate. This has caused multiple embarrassing card declines across the company. When a credit limit is then temporarily changed for an individual card the summary does update, but this is too little too late - we only get to this point after the card has been declined. This makes the app utterly useless for keeping track on individual expenditure and limits, which is the whole point of it. Please fix this ASAP.

Edit update: I’ve just had to downgrade this now to a one star. The app is utterly useless until this is sorted. I cannot accurately keep an eye on tens of thousands of expenditure across the company, making use of credit cards now a significant risk on our risk register. Totally unacceptable that a bank app has this much risk to my business.

Joffsta

3 years ago

Response from developer

We are extremely sorry for the inconvenience. The problem has been resolved in out latest update.

All working well

Was expecting problems with the app based on the comments but it works fine for me

Luke8200

3 years ago

Doesn’t work

After being forced to update, this doesn’t work. Just freezes immediately after logging in.

Does the developer not test their work?

This doesn’t happen with the likes of Starling.

stroch80

3 years ago

Response from developer

We're extremely sorry for the inconvenience this has caused you. The problem has now been resolved in the latest update.

Can’t login

Same as others app loads but then stuck on spinning wheel

31joe

3 years ago

Response from developer

We're extremely sorry for the inconvenience this has caused you. The problem has now been resolved in the latest update.

New update

The new update stops the app from opening! Could do with this error fixing 😡

hidbdodmslam

3 years ago

Response from developer

We're extremely sorry for the inconvenience this has caused you. The problem has now been resolved in the latest update.

App doesn’t work since the update.

Just get a spinning wheel in the centre of the screen.

Gordy700

3 years ago

Re-Install

Having had no luck logging in, I uninstalled and re-installed the App. It's working again.

Jsg61

3 years ago

Response from developer

We're extremely sorry for the inconvenience this has caused you. The problem has now been resolved in the latest update.

Can’t login after update

Since the 4.3.0 update today, I can’t login to the app. It goes through Face ID but forever hangs on getting any further. Quitting app doesn’t help, and I really don’t want to go through reinstalling it, especially if it doesn’t fix the issue.

UK Chap

3 years ago

Response from developer

We're extremely sorry for the inconvenience this has caused you. The problem has now been resolved in the latest update.

Total Rubbish

This app is a disgrace from such a big organisation by the time it’s up today you have already paid the bill. Slow a hell, crashes like a drunk blind driver completely useless.

Andy Teleblaster

3 years ago

Response from developer

We are sorry to hear you are having issues with the app. We would welcome an opportunity to chat through your feedback with you directly. Please email your contact details to corporateproductteam@rbs.co.uk and we will give you a call.

The Updates have made a bad App even worse

Terrible, if RBS want business this has to be better it’s appalling. To make matters worse you can’t even visit a branch as they no longer exist, 100 mile round trip in the car!

seamuggle

4 years ago

Response from developer

Useless - doesn’t work

Can’t get past paperless option at the beginning. So complete waste of a download.

Graham MacEwen

5 years ago

Response from developer

We are sorry to hear you are having problems. If you could contact us at corporateproductteam@rbs.co.uk we can get this investigated for you to see what is going on.

Touch ID

Totally ignores it, needs a password every time. Surely this is below par for RBS?!?!?!

Yanina838

5 years ago

Endless issues with login

Login always kick me out. Facial recognition doesn’t work.
If I get my password wrong 3 times I need to phone ClearSpend to unlock the app which takes around half a hour.
Worst banking app out there.

DavidLiddell

5 years ago

Response from developer

Thank you for sharing your feedback. If you enter in your email and password and then tick the 'Remember email' option on the apps opening log in screen you wont need to enter in your email with each log in, just your password and OTP. The application will have a brand new look and feel in 2022 and we are also updating out log in journey you'll only need to enter a ClearSpend Passcode if you don't wish to use Touch or Face ID.

Login issues

Doesn’t recognise username/password on mobile app despite it working on desktop version. Doesn’t send password reset email or one-time-password to phone so can’t ever login.

User_978456