420th!!
I am still waiting on the app to finish downloading
Errors
When I try to login on WiFi or cellular OR try to buy a ticket on cellular, I get an SDK_200 error
Impossible to update/change passwords
I downloaded the app, because i have an existing account and can’t remember my password, it forced me to leave the app, go to a different site, and then, when i return the app, i get nothing but errors codes. No matter how many times i reset the password or delete the app and start over. It’s been like this since at least February 2024.
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Total App Fail
We were ready to buy tickets to the airport from Union Station. Total mess of a buying experience then at the very end it says you need some special RTD Ride-a-card to be able to buy tickets. So we’ll take Lyft instead.
Worked perfectly!
Easy to pay, easy to use, planned each ride perfectly! Great!
Missing Widget
Typical. This app does what it is there for, but it is seriously missing the widget to access your mobile ticket or MyRide Barcode from the Today view. Also shortcuts are missing for 1 click access to your current leg data. I use Apple Maps as a substitute.
Smooth and easy to use
App works great for purchasing tickets on the fly and presenting information. No issues as of yet, will update review if there are, if any.
FAULTY
Every now and then the ticket booth is down (cant purchase tickets, with cards or apple pay) need to update app more often
Only buy one ticket at a time in case your phone breaks.
IT DOES NOT SAVE YOUR TICKETS FROM DEVICE TO DEVICE.
Absolutely AWFUL.
Most confusing app I have ever seen.
Apple Pay No Longer Works
Used to work, now it doesn’t. Lame.
Hasn’t been working for days
The app hasn’t been accepting any payment methods for days. While the actual RTD service has been helpful in issuing complementary tickets via email if you call them on the phone, it is incredibly frustrating and frankly ridiculous that a nationally used public transportation app hasn’t been working for three days. Get it together.
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Apple Pay Doesn’t Work
Despite this app having an Apple Pay option for single and day ticket purchases, it would not process any of my Apple Pay cards (which worked fine at other retailers), but ended up charging my bank debit card linked to Apple Pay despite not issuing a ticket. How are people supposed to pay for RTD if this app is technical error prone?
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Terrible app/ poorly built
Why isn’t everything built into the app.. why am I having to go to your website for simple stuff… 0 star if I could.
RTD is a bad joke made reality
Delayed more than on time. Further delays to connecting routes, having to wait even longer because what should have been a seamless connection is missed. No updates on delays, no realtime information. They don’t know how to consolidate these applications to make one working app. The actual RTD infrastructure is an antiquated relic and nonsensical for the demand it has and opportunities it’s missing out on. I truly hate RTD and their consistent mismanagement of time and handling of these circumstances with minimal to no communication.
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Never paid so much to go so slow
I love to take public transit when I travel, and 9/10 times it's a great experience but paying $10 one way from the airport left such a bad taste in my mouth I couldn't even enjoy taking the A train. Buses were great and the app worked well tho
Good app, one minor issue
The app works flawlessly for me, I use a stored card but appreciate the Apple Pay option. My one issue is that if you go to the Utilities section, say to look at potential service alerts, there's no way to get back to the home tab to buy tickets. So I force close the app and go from there. Seems like a 'home' icon would be fairly easy to add.
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not intuitive
there should be a way to determine whether my pass is active or not instead of only being able to see this when I scan on the train. why do I have a code to scan if it’s not active?
Needs to support apple watch for qr code
Needs to support apple watch for qr code or iphone wallet access for monthly passes.
Don’t Bother
This app was designed and approved by idiots. Just shows how inept and incompetent RTD actually is.
For an institution whose job is to move people, this application is a joke.
For an institution whose job is to move people, this application is a joke.
