Poor UX for existing subscribers
I pay $60 a year and for some reason it’s impossible to access content on this app. Figure it out.
Marathon training?
Curated plans for any goal? Only the half marathon appears to be available.
Subscription don’t recognized
I have a subscription, but am unable to access materials on the app. Wants me to resubscribe. It is very frustrating
Can’t sign in
I purchased a subscription on the website, but I cannot sign into the app on my phone.
Free trial is a lie, scrolling is glitchy
Title says it all, bummed
Useless app
I have a Runner's World membership. Magazine, access to content, etc. Logging into the app with my website credentials was difficult but FINALLY I got in. Entered those credentials repeatedly until it worked. Then, when I got into the app it tried to charge me for items my membership covered, and WERE accessible through the website.
The one request I sent to their help-desk resulted in an email directing me to their FAQ's, and the link did not work.
Useless app, useless help-desk.
The one request I sent to their help-desk resulted in an email directing me to their FAQ's, and the link did not work.
Useless app, useless help-desk.
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Subscription not activating.
I have been a RunnersWorld+ member for two years and have not been able to activate my subscription on the app. When I enter my email and zip code to activate it says subscriber not found. I receive the print magazine in the mail and it would be nice to be able to activate the digital benefits as well since that is how it is advertised.
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Poor app UI
I have an account but it won’t let me use it in the app. Works fine on the desktop, just not here. Can’t provide feedback on the app since it doesn’t recognize my email, which I used to authorize my digital subscription 🤷🏻♂️
App will not recognize subscriptions not purchased in app.
Subscribed to premium via the website. The app will not recognize the subscription. I’m out $40 with a useless app on my phone. Very disappointed
Doesn’t Recognize Subscription
Despite being a paying customer, the app fails to recognize my subscription and subsequently locks me out of all of the content. I tried quite a few different ways to get it to recognize it, but all attempts failed.
The past year of reviews on this topic apparently hasn’t been enough for them to fix it. It literally makes the app unusable, and they don’t appear to be fixing it anytime soon.
You’d be better off using your iOS web browser of choice to navigate their content.
Runner’s World content is great. Their app is abysmal. 1/5 stars.
The past year of reviews on this topic apparently hasn’t been enough for them to fix it. It literally makes the app unusable, and they don’t appear to be fixing it anytime soon.
You’d be better off using your iOS web browser of choice to navigate their content.
Runner’s World content is great. Their app is abysmal. 1/5 stars.
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App Does Not Work
Today is 9 July 2024. I paid for my year subscription to RW+ on 2 July 2024. As of today, my account still says “pending” and I cannot access articles. I’ve also updated my mailing address several times, which is not the same as my billing address, but my account keep defaulting back to my billing address as my mailing address. I have no idea if I’m even going to receive my print subscription.
When I try to log in to the RW app, I either get a “login in successful” followed by an immediate prompt to subscribe or I get a “something went wrong” pop-up. I emailed Support and haven’t heard back. This is very frustrating considering I paid for a year and am currently in training so I’d really love to access the material I paid for.
It appears this has been an ongoing issue for more than a year according to reviews. It would be nice if Runner’s World would honor their customer agreement and allow us to have access to the products we paid for. If it was the other way around, if the customer acquired a product without paying for it, we’d be committing theft. I don’t know why these companies aren’t held to the same standard as customers.
When I try to log in to the RW app, I either get a “login in successful” followed by an immediate prompt to subscribe or I get a “something went wrong” pop-up. I emailed Support and haven’t heard back. This is very frustrating considering I paid for a year and am currently in training so I’d really love to access the material I paid for.
It appears this has been an ongoing issue for more than a year according to reviews. It would be nice if Runner’s World would honor their customer agreement and allow us to have access to the products we paid for. If it was the other way around, if the customer acquired a product without paying for it, we’d be committing theft. I don’t know why these companies aren’t held to the same standard as customers.
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Are you kidding?
This is the biggest scam. I signed up and paid for the premium subscription. I established a password and logged in. Every feature I tried to access was locked and requested a login. I was redirected to a password setting link which did not work. I tried to get help through the service request line but the email will not submit.
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Does not work
App does not synch my RW account - it continues to ask me to pay (even though I have an active digital account and logged in).
Now, it crashes every time I open the app…
Now, it crashes every time I open the app…
New to RW
New to Running World!
I am new to running, 65 years old and have run two 1/2 marathons.
I won my age group for 64-69, with a time, just under, 1 hour 47 minutes.
I want to better my time. That is my goal. That is the reason I subscribed to RW.
I am new to running, 65 years old and have run two 1/2 marathons.
I won my age group for 64-69, with a time, just under, 1 hour 47 minutes.
I want to better my time. That is my goal. That is the reason I subscribed to RW.
Difficult to use
I just bought the premium subscription because I wanted the on demand workouts. I can’t find them/figure out how to access.
Very frustrating
app won’t let me activate my subscription. App isn’t built user friendly and barely does anything.
Barely functional app
Sigh. Please pay attention and do better, RW.
SAD TO SAY GOODBYE
Today is a sad day for me, being a Runner’s World reader since the eighties, it’s time to not renew my subscription. I can’t open the magazines even I had paid till tomorrow. This app doesn’t work. I sent emails and I didn’t receive any answer.
Sad that Runner’s World had changed so much and don’t pay attention to their loyal customers.
Reinaldo Daes.
Sad that Runner’s World had changed so much and don’t pay attention to their loyal customers.
Reinaldo Daes.
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Didn’t let me sign in
Refused to let me sign in. I even went online and changed my password, and it still didn’t work. Would love if this would get fixed.
Subscribers can’t log in
Same as others have noted. I have an RW+ subscription but the app doesn’t recognize my credentials.
