Erster Vorbereitungslauf
Gives me hope
1er expérience
Débutant
Entraînement
Salins
Hannah
Nice
Passt
Simple et efficace
First one completed
Thank you
Awful plans
Response from developer
Hi, this is Max from the Ruut Product team. Thank you for the honest review. You’re right that a plan of three 15-minute 3 km runs a week won’t get an experienced runner ready for a 10K. We’ve recently released an update that solves this: you can now adjust your plan by chatting with the AI coach. Just tell it about your running experience and goals, for example that you want longer runs or a faster 10K, and it will tailor your plan to you. We’d love for you to give it a try. If the plan still doesn’t fit, write to us at support@ruutlabs.com and mention this review, and we’ll make sure it gets sorted.
First run
Awesome tool to get started and keep going
Just starting
Beware of automatic subscription renewals without prior notice.
** Update **
After exchanging with the customer service, they were able to fully reimburse me and take my feedback further regarding reminders that could be sent prior to charge customer.
Thank you
I purchased a 12-week subscription, which suited my goals. The app is decent, but nothing exceptional, and I was planning to compare it with its competitors.
Imagine my surprise when I discovered that my 12-week subscription had been automatically renewed and charged to my credit card without any prior notice.
Not a single pre-payment notification.
When I contacted the company, their only response was to tell me to read their policy.
I promptly informed them that I did not wish to renew my original subscription. Purchasing and paying for a service should not mean being locked into it indefinitely, but we can certainly see the corporate profit-driven strategy behind this business model.
They confirmed the cancellation and offered to refund only $63 out of the $126 charged, claiming that it was the best they could do for a few hours of “active” subscription time — time I had never knowingly agreed to purchase.
Be cautious with this app. Their approach shows little consideration for their customers or respect for their consent.
Today, it cost me $126 to see the true face of RUUT.
—-////——
MàJ: Après discussion avec le service à la clientèle, j’ai pu être complètement remboursé et mon commentaire quant au chargement sans préavis avant à été pris en note.
Merci
Rester vigilants quant à l’arnaque du renouvellement automatisé sans avis au préalable.
J’ai pris un abonnement de 12 semaines- ce qui me convenait pour mon objectif. L’application est bien mais sans plus, je compte par ailleurs la mettre en comparaison avec ses compétiteurs.
J’ai eu la surprise de voir mon abonnement de 12 semaines renouvelé sans préavis, via la facturation de ma carte de crédit.
Aucun message pré-paiement.
Lorsque j’ai communiqué avec l’entreprise ils m’ont simplement rétorquer d’aller lire la politique.
Je les ai rapidement avisé de mon désir de ne pas renouveler mon premier abonnement ( acheter et payer pour un service ne devrait pas signifier à perpétuité, mais on comprend le stratagème corporatif et lucratif derrière).
Ils m’ont confirmé l’annulation et m’ont proposé de débourser 63$ (au lieu de 126$) pour quelques heures d’abonnement « actif » mais non consensuel.
Prenez garde à cette application, car ils ne considèrent pas leur clientèle et le respect envers ces derniers.
Aujourd’hui ça m’a couté 126$ pour voir le vrai visage de RUUT subscription renewals without prior notice.
Response from developer
Hi, this is Max from the Ruut Product team. Thank you for sharing your experience, and we’re truly sorry it ended this way. You’re right that a renewal should never come as a surprise. We’ve shared your feedback about the lack of a reminder before the charge with our team. We’ve also reviewed your case and issued a full refund of the renewal charge. Depending on your bank, it can take up to 14 business days to appear on your statement. If anything still looks wrong, please write to us at support@ruutlabs.com and mention this review.
