Could use an overhaul
The app is pretty frustrating. It never wants to read the files I submit for a claim, so I have to take screenshots of everything and submit that way. Half the time my claims disappear after they appear to have been submitted. Also you can’t open pending claims to see what you did submit, or delete it if you think you messed it up.
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Helpful at call center
I have called a few times over the last few years for support with the app. I can’t rate the app as it always gives me trouble but the staff who answer the phone are SO NICE and EASY TO GET AHOLD of!!! Marlene was so kind and helpful!! I appreciate this so much
Log in
Unable to enter password as in under login button and will not let me scroll to enter
Poor Programming
When you try to communicate via message, it asks for you group number and everything. If you have a digital card you have to write down all the information before and then copy it back down. If you are logged in you should need to enter the information in. Also when line requires numbers to be entered, how hard is it to program to automatically pull up your number pad instead of full keypad, this would make things a lot easier.
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Doesn’t Work and Very Frustrating!!!!!!!
Crappy app, when trying to login credentials are not valid. Had to reset password 3 damn times! Uninstalled the app, not using this crappy app again!!!!
