Could use an overhaul
The app is pretty frustrating. It never wants to read the files I submit for a claim, so I have to take screenshots of everything and submit that way. Half the time my claims disappear after they appear to have been submitted. Also you can’t open pending claims to see what you did submit, or delete it if you think you messed it up.
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Helpful at call center
I have called a few times over the last few years for support with the app. I can’t rate the app as it always gives me trouble but the staff who answer the phone are SO NICE and EASY TO GET AHOLD of!!! Marlene was so kind and helpful!! I appreciate this so much
Log in
Unable to enter password as in under login button and will not let me scroll to enter
Poor Programming
When you try to communicate via message, it asks for you group number and everything. If you have a digital card you have to write down all the information before and then copy it back down. If you are logged in you should need to enter the information in. Also when line requires numbers to be entered, how hard is it to program to automatically pull up your number pad instead of full keypad, this would make things a lot easier.
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Doesn’t Work and Very Frustrating!!!!!!!
Crappy app, when trying to login credentials are not valid. Had to reset password 3 damn times! Uninstalled the app, not using this crappy app again!!!!
Terrible
Downloaded the app, tried to creat an account three times and it just shuts down. Useless.
Don’t fix what’s not broken.
Ever since this app was updated. It kicks me out. Won’t let me log in. I can’t do anything.
PDF and saved passwords finally work
After a four year wait, I can finally attach a saved image or PDF (using the Files app). RWAM has also fixed the login experience to support basic username (plan number) and password autofill, Face ID, and Touch ID.
This isn’t a finely crafted app and there are plenty of rough edges, but we now have a better mobile alternative to the RWAM website.
This isn’t a finely crafted app and there are plenty of rough edges, but we now have a better mobile alternative to the RWAM website.
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Not able to login
After update unable to login says my info is wrong. I use the same information enter on the website no problem. We use to see how much dental coverage we have now we dont.
Cannot attach a PDF
It has been four years and l still cannot attach a saved image or PDF. I can only attach an image saved in my photo library. I cannot attach or upload an image or PDF using Files (which is possible on their website). RWAM has also broken the login experience. I cannot autofill my username (plan number) and passwords at all (which is possible on their website).
Just use their website. Do not download this broken app.
Just use their website. Do not download this broken app.
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Issues to improve on
Face recognition does not work.
Remember me does not work.
Having to enter all your information each time is not convenient. You desperately need to update your mobile app to allow or fix these items.
Remember me does not work.
Having to enter all your information each time is not convenient. You desperately need to update your mobile app to allow or fix these items.
Cannot attach a PDF
It has been three years and I still cannot attach a saved image or PDF. I can only attached something saved in my photo library — no attaching or uploading a local file using Files app.
Does not work!
I’ve tried to up register with the correct details over and over but does not recognize my info! Very frustrating.
Waste of time
Had to start physio and downloaded the app since RWAM doesn't accept directly from the physio department.
Received notification that the claims can't be paid out b/c the photos, (which are required), are not original documents however there is no mention of this when submitting and b/c information is missing. All the "missing" information is clearly on the documentation.
Now I have to call to sort everything out and using the app has actually made everything harder than it needs to be.
Received notification that the claims can't be paid out b/c the photos, (which are required), are not original documents however there is no mention of this when submitting and b/c information is missing. All the "missing" information is clearly on the documentation.
Now I have to call to sort everything out and using the app has actually made everything harder than it needs to be.
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Better than expected, room for improvement
Works great, like that I can take a photo of claim backup rather than using my ancient scanner. Would be nice to be able to sign in with TouchID, rather than typing in the password each time. Would also be nice to see more details in "recent claims"
From an accessibility standpoint, the font is very thin, small and grey, so not the easiest to read (even as someone with perfect vision in their mid 20's)
From an accessibility standpoint, the font is very thin, small and grey, so not the easiest to read (even as someone with perfect vision in their mid 20's)
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Doesn't work with iOS10
Hello?? RWAM? Anyone there? Update your APP please so it works with iOS10. Still waiting...Annoyed
Needs iOS 10 support
I loved this app, found it super convenient, but it is currently completely non-functional with iOS 10. I look forward to an update, just hope it comes soon!
App is Blank
Doesn't work with new ISO 10!
Fail
With the update to iOS 10, the app fails to even open. Until the app is updated, it will be a disappointment
Needs more
Wish it listed what was covered and how much.
