RxRefill User Reviews

Name: RxRefill
Rating: 4.55825 (15176 reviews)

RxRefill

US Department of Veterans Affairs (VA)

🏥 Medical

What users say

Summarized from real user reviews of RxRefill. Based on 15K reviews and a 4.6/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Medical app.

Positive things

🚀Easy to use app
🚀Convenient prescription refill process
🚀Helpful for tracking medication history
🚀Reliable and timely medication delivery

Negative things

🐛Login issues and authentication problems
🐛Slow and buggy performance
🐛Incomplete medication list and refill options
🔒Concerns about security and privacy

Top reviews

Most Recent Highest Rated Lowest Rated

VA refill medication delivery

I usually get my mail and my medication from the VA through delivery to the house and usually it comes early or it’s on time not very often that comes a day or two later that’s due to the post office slow down, but I have hardly had any problems with the refill on medication I’ve been having very good luck with that so I thank you very much.

76Monz96

2 years ago

Response from developer

We're glad you have had success with the app. Please also be aware that Rx Refill is transitioning into VA Health & Benefits app, which can be downloaded today to help you manage your prescriptions.

Still doesn’t work

This app didn’t work 3 years ago. The VA mailed me fire said it was ready to use. I tried again still doesn’t work. I’m just overall disappointed in the VA unless the veteran is in a hospital. General healthcare just doesn’t work well. We’ve just had to go to a regular ENT because we can’t get in through audiology on his VA issued hearing aids . They cancel 6 mo appointments regularly. The Greenville SC VA is less than desired for us. For general healthcare that is. We have had the same great social worker, Heather, for several years. What an asset

Amie Chumley

2 years ago

Response from developer

We're sorry you are experiencing issues with the app. We will share your review with the product team. If you continue to use the app and issues continue, please contact the Mobile Solutions / Health Resource Center Help Desk at 877-470-5947 for assistance. Please also be aware that Rx Refill is transitioning into VA Health & Benefits app, which can be downloaded today to help you manage your prescriptions.

VA refill app

The app is very easy to use with a lot of information. Log in is straight forward. I use the app all the time. It is my source of information whenever I need to see a doctor out of the VA system and the question of what meds I’m taking shows up!! Great app

Ale Rodz 74

2 years ago

Response from developer

We're glad you were satisfied with the app. Please also be aware that Rx Refill is transitioning into VA Health & Benefits app, which can be downloaded today to help you manage your prescriptions.

Could be better

With that said VA could combine RX Refill and VA Webbsite into one site so Veterans don’t have to sign in twice,in example sign in to renew Prescriptions and sign out,then sign in again on another website to communicate about some thing else. Sadness.

Jimboy2011

2 years ago

Response from developer

Thank you for taking the time to leave us a review. We're sorry you have not had a good experience completing your business on more than one site and thus having to log in more than one time. Thank you for bringing this to our attention. We will share your review with the product team. If you should encounter any issues during sign in, or have any other issues arise, please contact the Mobile Solutions / Health Resource Center Help Desk at 877-470-5947 for assistance. Please also be aware that Rx Refill is transitioning into VA Health & Benefits app, which can be downloaded today to help you manage your prescriptions.

Extremely slow updates

I’ve been using this app since it became available, I have had to delete the app and reinstall on numerous occasions. I can’t begin to count the number of times this app has frozen. I normally receive my medication before the shipping information shows up on the app. Many times I have to call the pharmacy to find out if my medication has been shipped or even been filled. The length of time it takes just to get signed in is stunning. I have actually went out of the app to sign in on google. There are prescriptions still on the app that have been expired or were only for one prescription as well as medication I have not used for years, yet they continue to show up, it makes it difficult to keep track of current prescriptions.

Clean62

2 years ago

Response from developer

We're sorry you are experiencing issues with logging in and what sound like extended loading times and freezing. Thank you for bringing this to our attention. We will share your review with the product team. If these or other issues continue, please contact the Mobile Solutions / Health Resource Center Help Desk at 877-470-5947 for assistance. Please also be aware that Rx Refill is transitioning into VA Health & Benefits app, which can be downloaded today to help you manage your prescriptions.

Excellent

If you are a veteran , you MUST download this app. This app makes ordering prescriptions much more efficient than showing up to the VA to request them manually or even emailing your doctor for a refill . Don’t hesitate, download now !

Leowithambition

2 years ago

Response from developer

We're glad you have been satisfied with the app.

Extremely slow updates

I’ve been using this app since it became available, I have had to delete the app and reinstall on numerous occasions. I can’t begin to count the number of times this app has frozen.
I normally receive my medication before the shipping information shows up on the app. Many times I have to call the pharmacy to find out if my medication has been shipped or even been filled.
The length of time it takes just to get signed in is stunning. I have actually went out of the app to sign in on google.
There are prescriptions still on the app that have been expired or were only for one prescription as well as medication I have not used for years, yet they continue to show up, it makes it difficult to keep track of current prescriptions.

Clean62

2 years ago

Response from developer

If it wasn’t broke…

Adding another layer to provide “convenience” isn’t as helpful as whoever dictated this app thinks. It worked fine having to go to the website, it also was easier when you only had to call and listen to that way too long and drawn out Steve Wright sounding dorky voice prompt. But, as usual, vets are being separated from customer service. I’d give it zero stars if I could.

Odogmuzak

2 years ago

Response from developer

We're sorry you had a negative experience with the app, and thank you for sharing your thoughts. Please also be aware that Rx Refill is transitioning into VA Health & Benefits app, which can be downloaded today to help you manage your prescriptions.

Review of my service

My VA pharmacy has been a real plus to my health services provided to me. My medicine and insulin supplies are always on time and complete. I can always get what I need when I need it. Plus I have a individual team pharmacist who is aware of my current condition and my medical plan for my future health. I am very happy with the medical team providing me medical services.

Dr. Rah

2 years ago

Response from developer

We are pleased to know you are having success. Please also be aware that Rx Refill is transitioning into VA Health & Benefits app, which can be downloaded today to help you manage your prescriptions.

Too many login steps

This app is a great idea however every single time I have to login it never works the first time. I constantly have issues getting to the point of actually refilling my prescriptions. I’d rather just wait at the VA for 45 minutes than pull my hair out trying to use this app. It needs to be easier to get to the end result of filling my prescription. I am pretty savvy with electronics I can’t imagine an older veteran and the struggle they would have using this app. Nice try but needs a new process to really be helpful.

tgaudette21

2 years ago

Review of my healthcare

I have been very satisfied with all facets of the V A healthcare. Our local healthcare facility has taken care of me very well since I have been a Va patient. Thanks to everyone that has been a part of my healthcare. I really appreciate it!

Care+

3 years ago

Response from developer

We're glad that you are satisfied with your experience.

On line prescription ordering

Great service. I have to drive to Wilkes-Barre to pick up my medicine. Usually come to my mail box in a day or two.

John J. Jr.

3 years ago

Response from developer

Thank you for your feedback, we're glad you had success with the app. Please be aware that Rx Refill is going away and moving into the VA Health & Benefits app, which you can download and use today to manage your prescriptions.

Insulin need help!

The past 6 months I have run out of insulin after ordering same.
I have drive 55 miles to pick it up or I have gone without the insulin. I am told that the insulin comes automatically. I order new insulin when I revive the new batch.
Over all the VA is truly wonderful.

Marmaduke!

3 years ago

Response from developer

We're sorry you have had difficulty with running out of medication. We recommend reaching out directly to your provider or to the pharmacy listed on the prescription if you ever experience interruptions or delays, to ensure that you do not run out. Also please be aware that the Rx Refill app is going away and moving into the VA Health & Benefits app, which you can download and use today to manage your prescriptions.

Still not user friendly

Va sends you an e mail telling you that a prescription is heading your way. But you have to dig to find out what was filled

timcoyne

3 years ago

Thank you

Thank you for taking care of us, thank you for doing the best you can from keeping our VA’s clean to our leaders for coming together. We can be a handful sometimes but we are all trying to do our best,
A grateful American son.

jonesnbones

3 years ago

Response from developer

Thank you for sharing your thoughts and encouragement with us. Please be aware that the Rx Refill app is going away and moving into the VA Health & Benefits app, which you can download and use today to manage your prescriptions.

Better

This is better than the way it was done before!!

ROMALICE

3 years ago

Response from developer

We're glad that you have had a positive experience. Please be aware that the Rx Refill app is going away and moving into the VA Health & Benefits app, which you can download and use today to manage your prescriptions.

Easy

Easy to see active prescriptions and order refills. I’ve been using this for several years and am very happy with how smoothly it works.

Travlin Coastie

3 years ago

Response from developer

We're glad that you have had success with the app. Please be aware that the Rx Refill app is going away and moving into the VA Health & Benefits app, which you can download and use today to manage your prescriptions.

MFA and 2FA

Already sent complaints to the VA at my hospital business section.
RX refills on this app May only work once the proper email has been authenticated!
BUT, looks like the IT department did not verify the original email versus the MFA second stage of the 2FA which is the MFA.
Meaning someone did not enter the proper email address by a second step authentication during initial verification process for the next stage MFA.
Instead we have an email that is in error of the original email address.
OR someone changed it to a dyslexic skip of a single letter that the system cannot verify, only reject.
Please correct or pass this message to the geniuses that can confirm this message!
Not too difficult just look at email address from start to finish or ask for a non circular authentication process to help users change the access!

Nelson H

Channel19Pass

3 years ago

Response from developer

Thank you for your feedback, and we're sorry that you had this negative experience with login/authentication loops in the app. We will share your insight with the product team. Please be aware that the Rx Refill app is going away. It is moving into the VA Health & Benefits app, which you can download and use today to manage your prescriptions.

Login

It’s a pain to sign in every time. I log in every couple months for my prescription refills and every time something has changed with login procedures. So I spend 30 minutes or longer reauthenticating, setting new passwords, etc. Do you realize that it’s stuff like this that frustrates veterans the most? This falls into the big category of ways the VA makes it difficult for us. And when you’re talking about people with PTSD and other mental health issues, and then y’all can’t do a simple thing like make it consistent and simple for how to get their prescriptions refilled….Think about that.

VA Frustrated

3 years ago

Response from developer

We're sorry you experienced difficulty logging in. Please be aware that the Rx Refill app is moving into the VA Health & Benefits app, which you can download and use today to manage your prescriptions. The app also has enhanced login options that may be useful for you.

VA Rx Refill app

We were told in September ‘23 that we would HAVE to use this app exclusively to refill all of our prescriptions. It is to laugh.
It’s for refills only, yet a complete inventory of current prescriptions does NOT pull up in the app, requiring the veteran to use the old standard “MyHealtheVet” site.
MyHealtheVet has enough of its own problems (and isn’t even an app), but this app is about as useless as a third broken leg.
I’ll go back and check it out once a month to check for possible improvements, but I’m not expecting anything. The app developer should really consider a hard reboot.

Jim Isham

3 years ago

Response from developer

We're sorry you had difficulty managing your prescriptions with Rx Refill. Please be aware that the Rx Refill app is going away and moving into the VA Health & Benefits app, which you can download and use today to manage your prescriptions.