Unusable
Logged in successfully only thanks to a tip from another reviewer, but then attempting to submit a declaration leads to a blank page and errors no matter what button you click. Also it requires an SA address but doesn't accept a different country for the phone number, making it impossible for international travelers to complete. The web portal works marginally better and doesn't require a login - skip the app, don't waste your time
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No way to send
I filled out the complete declaration but at the end they requested to sign!
Well, there is just no way to sign this app on an iPhone. When I filled out the declaration on my laptop, no signature required! But also no way to save the data as no way to login on a laptop. You have to start from scratch with all data
Well, there is just no way to sign this app on an iPhone. When I filled out the declaration on my laptop, no signature required! But also no way to save the data as no way to login on a laptop. You have to start from scratch with all data
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Broken
The app registration process rejects my user name despite multiple attempts to use a different one each attempt to create an account. Gave up. Do not waste your time. Easier just to fill out the landing card apparently
Very poor App
Spent an hour trying to register but refuses to accept data each time. Experienced traveller from the UK, I have never encountered a more clunky app!
Sat a
Impossible to use
If you have login issues read this.
I see a lot of people are complaining that after they create a new account that they then can't login to the app using the account.
I had the same issue until I noticed that by default it had populated the username field with my email address, after I changed this to the username I had created it logged in without issue.
I remember seeing a checkbox during account creation asking if I wanted to use my email address as my username, I didn't tick that box.
I hope this helps.
I had the same issue until I noticed that by default it had populated the username field with my email address, after I changed this to the username I had created it logged in without issue.
I remember seeing a checkbox during account creation asking if I wanted to use my email address as my username, I didn't tick that box.
I hope this helps.
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Useless app
It doesn’t work at all. After registration (5 attempts to do this) at logging it says you are not registered. Trying register again ,- error “this registration already exists”
Zero stars
Log in just goes round & round or comes up w error. Hello? Can someone sort this out if it is a requirement?
Embarrassing!!!
It only gets 1 star because that’s the lowest option. For a governmental app this is embarrassing. Successively created an account, received email confirmation but then when attempting to login tells me I don’t have an account registered!?!
Error submitting the form
Every time I try to submit the form I get an error message saying it didn’t go through. Just recently downloaded it for a trip to SA in July 2026. Never worked. Nobody checked and just wasted time. Declaration when you arrive in a country is fine (if it works) but for a tourist visiting this country I don’t understand why I need to declare my belongings when I leave… Never experienced this anywhere I have travelled in the world. But then again, I have never been to North Korea.
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Rubbish App Irritating
Tried to register, get an email confirming registration, the login, no user found please register. Delete app, down load again. Register again, user already exists, please login, login, user not found. IRRITATING
Very frustrating
Can’t log in says I don’t exist. Then I try to register it says I already exist.
A bit clunky but worked for me as a uk traveller
Not the most self intuitive but take your time and works fine
Who created this?
Oh dear. How are tourists supposed to have a South African mobile phone number?!?!?!?!?!?!?!?
Can’t register
This app is meant for travellers in and out of SA. Which by definition means you could be of any nationality entering SA. However, the first step of the app requires you to enter a South African address in order to register. Blocked before I could even enter the app. UX101 fail.
