Great delivery
Using savers slots and always on time ,Lovely pleasant boys doing delivery
Seemingly getting worse…
Please, please, please fix the log in issues. This wasn’t a problem a few months ago but has since been getting worse. The app now frequently logs you out for no reason - which is bad enough. But to add irritation, it doesn’t work with the passwords app either. So not only does it NOT suggest your saved username and password; even if you press-and-hold and choose the ‘passwords’ option, it won’t open the ‘passwords’ app to let you manually select it. Please fix it. It honestly can’t be that hard because it worked well until relatively recently.
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All good
all of your drivers are helpful and polite, I am disabled and need help lifting the trays into the house, I can truly recommend.
Returning customer
I’ve just returned to Sainsbury’s after years of Asda, then Tesco and dabbling with Morrison’s!
Asda has gone from bad to worse, Morrison’s has limited choice so only good for popping in when in town.
For the past year I’ve travelled 14 miles to shop at Tesco. The quality is good and I like the service. However after being ignored for 20 minutes with no shopping appearing on the click and collect I was then told all the orders for that day had been cancelled but I hadn’t been notified! I had no shopping in so made a trip to my local Sainsbury’s and was very impressed. A whole shop with everything I needed and the Nectar offers meant it was no more expensive than Tesco. The quality is very very good too. The checkout lady was so very polite and informative. Explained about click and collect and that everything comes from the Lincoln store , so even more products available.
The app is super easy, better than Tesco. Easy to link your Nectar card for the points and offers and it’s just down the road to collect. No brainer really. I’m now a Sainsbury customer.
Asda has gone from bad to worse, Morrison’s has limited choice so only good for popping in when in town.
For the past year I’ve travelled 14 miles to shop at Tesco. The quality is good and I like the service. However after being ignored for 20 minutes with no shopping appearing on the click and collect I was then told all the orders for that day had been cancelled but I hadn’t been notified! I had no shopping in so made a trip to my local Sainsbury’s and was very impressed. A whole shop with everything I needed and the Nectar offers meant it was no more expensive than Tesco. The quality is very very good too. The checkout lady was so very polite and informative. Explained about click and collect and that everything comes from the Lincoln store , so even more products available.
The app is super easy, better than Tesco. Easy to link your Nectar card for the points and offers and it’s just down the road to collect. No brainer really. I’m now a Sainsbury customer.
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Amazing
Brilliant
Short date
Really pleased with the delivery to my mum who is 92 and has Dementia. The only problem is that ,many of the edible food items have a short to be consumed date. I am concerned that I have to throw away so much of the fresh foods as the use by dates have already been reached. I am often given notice with the receipt, however this does not help my mum.
Is there any way avoiding this problem ?
Is there any way avoiding this problem ?
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Search function rubbish!
My search function shows I have one filter active. I cannot find or remove whatever this filter is, and it means I can’t get half the products available. I’ve tried all the online fixes but nothing works. Very annoying.
Thank you - excellent service!
Thank you once again for such excellent service as always. The driver was prompt, very polite, courteous and helpful. A great Ambassador for Sainsbury’s!
Kind Regards, Dawn.
Kind Regards, Dawn.
Great service and friendly staff
Recent click and collect shop. The young man was a cheerful and helpful member of your team. Great service and my shop was intact, in fact I was late and your member of staff was so kind and reassuring. Big shout out for him and your company.
Search function is rubbish
How can your app designer still be in a job? The search function on the Waitrose is far superior , it sums up Sainsburys as a whole , so many quality questions on the products … once a good supermarket now bottom of the barrel
Brilliant
Am so pleased to have Click and Collect have been using it now for quite a while and am really impressed. So easy to use, groceries are always well in date, staff at Collection Point are very helpful and explain the procedure if there’s something you no longer need/ or don’t want the alternative. Thank you
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Unusable
App constantly logging me out makes it unusable
iPad app
What’s the “upgrade” about on 26/06/26? If I want to search for strawberries or cherries, I do NOT want to see “berries” - blueberries or raspberries or any other berry before the requested items! Very difficult to visually sort through a load of rubbish before being able to check out the correct item.
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Sluggish
The app overall is very sluggish. Frustrating when it just does not perform. Other shopping apps work fine.
Constant Issues Lately
Every time this app updates things stop working!
Shopping & delivery
I am Happy with the delivery.. however sometimes the packing can be too careless.. I buy crisps and ramens and the packers pile heavy items on top and they are crumble.. apart from that all is very satisfactory., I also appreciate Sainsbury’s customer service.. the agents are very pleasant and get things done quickly..
Thank you..
Thank you..
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Was good, but now…
Lag, lag, lag, lag! Tedious to use
Money grabbing 🤬🤬🤬
Each week I go into my local sainsburys, every single item I buy has increased in price. The worst has to be soap, even during lockdown, a bar of my favourite soap was a pound, and stayed that way until a couple of years ago. Now it is £1.60, yet I can buy the same bar at my local chemist for £1.25, and they are making a profit.
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Lack of products
The variety very limited on Sainsbury’s products. It’s no worth to buy from the app.
Sainsbury’s savers
The quality of food is outstanding compared to others such as Booths.
The Sainsbury’s app and the delivery services are excellent and your drivers are very good and in all brilliant.
The alterations option is a pain now, because when you only want to add a small item that you forgot, you still have to go through all the hassle of the convoluted approval processes on your Bank app, but other than that excellent.
The Sainsbury’s app and the delivery services are excellent and your drivers are very good and in all brilliant.
The alterations option is a pain now, because when you only want to add a small item that you forgot, you still have to go through all the hassle of the convoluted approval processes on your Bank app, but other than that excellent.
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