App developers have listened!
I appreciate the recent improvement to the app where I can view similar products!
First time user - Errors every time
I’ve paid the £80 annual delivery pass, no issues with accepting that money. Then when I try to book my first order it errors every time. I’ve tried on a laptop, mobile browser and in the app, same issue. When I call for help I get told to try again in an hour and if not call back… Awful first experience of trying to set up food deliveries!
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Smartshop awful
We’ve used the SmartShop app for years and now tried it twice on the main Sainsbury’s app as been advised SS app is closing.
What a mess the main screen is! So many deals and offers and tabs it’s a pain trying to even find the SmartShop tab.
When you do open it the functionality is rubbish - camera stays open all the time unless I manually click into my basket list after every item - I have to do this anyway to ensure I have got the right amounts and nectar prices have been applied!
If you’re going to force us to use the main app then at least give us the same access and level of functionality we had before! Please sort it out.
What a mess the main screen is! So many deals and offers and tabs it’s a pain trying to even find the SmartShop tab.
When you do open it the functionality is rubbish - camera stays open all the time unless I manually click into my basket list after every item - I have to do this anyway to ensure I have got the right amounts and nectar prices have been applied!
If you’re going to force us to use the main app then at least give us the same access and level of functionality we had before! Please sort it out.
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Unusable
Shop here every day but since smart shop (which was brilliant) has moved it doesn’t work. Absolutely useless. Thanks for ruining a perfectly good app Sainsbury’s!
Definitely not an improvement
New app is definitely not an improvement on the previous one. Sainsburys food is good but their app is rubbish
Not an improvement on SmartShop
I got a message when I was using SmartShop that I should use the Sainsbury’s app. However, it has less functionality than the SmartShop app and is much clunkier to use. Particularly annoying is the requirement that I log in via a website. What IS the point of an app if I have to open a web browser on my phone? Also, the new app doesn’t work in some Sainsbury’s shops. Rather defeats the purpose …
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Gillian
Lovely friendly, helpful driver, on time. Shopping great, although milk only had 2days before use by.
Totally useless
Why are they discontinuing the smart scan app and put it in the Sainsbury’s app. Just did a trip to Sainsbury’s. When you start smart scan you can’t access the rest of the app without cancelling the shop which means you can’t see the shopping list you built in advance which makes the whole thing pointless. The smart scan app has a built in shopping list accessible while shopping. Fix this problem.
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HELP
Sainsbury App - Chop chop section - stuck on an old delivery from year(!s) ago.
Order number D1EC21.
Order status “Picking your order” at 7:49pm.
We received the order and would like to place more, but only this order and this timeline come up, when selecting chop chop in the Sainsbury’s app.
I have deleted and reinstalled 20+ times.
I’ve written, called and complained about this for so long. Please can someone fix it???
Best regards
Order number D1EC21.
Order status “Picking your order” at 7:49pm.
We received the order and would like to place more, but only this order and this timeline come up, when selecting chop chop in the Sainsbury’s app.
I have deleted and reinstalled 20+ times.
I’ve written, called and complained about this for so long. Please can someone fix it???
Best regards
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What a piece of rubbish
Moving to this from SmartShop standalone app was the worst thing I done. I scanned a trolley full yesterday at your meadowbank store Edinburgh to then encounter issues with scanning further items, I put them aside and went to the till
to load my shopping to be told by the system that an error had occurred and to speak to a member of staff, well that didn’t help either she wasn’t aware what to do and suggested to scan everything again. She
to load my shopping to be told by the system that an error had occurred and to speak to a member of staff, well that didn’t help either she wasn’t aware what to do and suggested to scan everything again. She
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Add to cart
I love the new “add to cart” buttons that lets you add an item straight into the basket of your next delivery - great idea!
Fantastic customer service
I’m now disabled and every time I have a online shop or go to the shop with the access bus I’ve never been disappointed the staff are helpful and always polite
Getting better
The app has seen a few improvements recently. You can at least now see similar products to the one you’re viewing.
Still needs…
- on-order list so I don’t have to amend the order just to see what I’ve got on order.
- better Nectar integration so I don’t need to use the nectar app at all.
- writing product reviews in the app.
Still needs…
- on-order list so I don’t have to amend the order just to see what I’ve got on order.
- better Nectar integration so I don’t need to use the nectar app at all.
- writing product reviews in the app.
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Smartshop random check
Please fix a bug when scanning two or more of the same SKUs the app asks for random check by a colleague, this morning was the 3rd time in 3 continuous days.
Thank you
Thank you
Oh dear. What have you done
The latest update says behind the scenes fixes. Total lie. It’s a complete revamp and a total mess. As another reviewer said no sort category. It all looks so crowded and confusing. I used to shop regularly at Asda but not after they changed their app nearly three years ago. The same may now apply to Sainsbury’s.
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Not a suitable replacement for smart scan
We are being made to switch from smart scan to this app which is clearly designed for online shopping and not for simply using your phone as a scanner and shopping list. Smart scan was great because it was simple; it was designed for use in store. This app may be great for online shopping but this is not so good for customers who do their shopping in store. Please can you make this app more suitable for this and add the shopping list function, or make it more easily found if it exists in the app already!
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‘Sort category” now even worse than before
Awful update to categories.
Just leave it alone.
And STOP REMOVING MY FAVOURITES! I’LL DECIDE THANK YOU!
Just leave it alone.
And STOP REMOVING MY FAVOURITES! I’LL DECIDE THANK YOU!
Smart shop scan works until ……
The new scan option works fine until the last page after shopping has been downloaded and I get the page flicking over and over ! Yea I have an iPhone 6s Plus but the app is up to date and works !!!!
I do have a new phone too, but can it be fixed it’s annoying.
Many thanks
I do have a new phone too, but can it be fixed it’s annoying.
Many thanks
Shopping list: where art thou?
I’ve downloaded and set up this app after the on-screen SmartShop prompts, but as many other reviewers have noted, where has the shopping list gone? It’s a vital feature for so many users. It’s constantly added to at any odd moment, and now I’m switching between the SmartShop shopping list and scanning with this app which seems an unnecessary hassle.
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SmartShop is in Sainsbury’s app NOT
Keep getting a message that SmartShop is in Sainsbury’s app now. Except it’s not - so you download it, sign in, wait for the email etc. and there’s nothing there to shop in store. Not sure how they managed to mess that up so spectacularly
