App developers have listened!
I appreciate the recent improvement to the app where I can view similar products!
First time user - Errors every time
I’ve paid the £80 annual delivery pass, no issues with accepting that money. Then when I try to book my first order it errors every time. I’ve tried on a laptop, mobile browser and in the app, same issue. When I call for help I get told to try again in an hour and if not call back… Awful first experience of trying to set up food deliveries!
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Smartshop awful
We’ve used the SmartShop app for years and now tried it twice on the main Sainsbury’s app as been advised SS app is closing.
What a mess the main screen is! So many deals and offers and tabs it’s a pain trying to even find the SmartShop tab.
When you do open it the functionality is rubbish - camera stays open all the time unless I manually click into my basket list after every item - I have to do this anyway to ensure I have got the right amounts and nectar prices have been applied!
If you’re going to force us to use the main app then at least give us the same access and level of functionality we had before! Please sort it out.
What a mess the main screen is! So many deals and offers and tabs it’s a pain trying to even find the SmartShop tab.
When you do open it the functionality is rubbish - camera stays open all the time unless I manually click into my basket list after every item - I have to do this anyway to ensure I have got the right amounts and nectar prices have been applied!
If you’re going to force us to use the main app then at least give us the same access and level of functionality we had before! Please sort it out.
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Unusable
Shop here every day but since smart shop (which was brilliant) has moved it doesn’t work. Absolutely useless. Thanks for ruining a perfectly good app Sainsbury’s!
Definitely not an improvement
New app is definitely not an improvement on the previous one. Sainsburys food is good but their app is rubbish
