The interest rates
The rates for a paid in advance payee are ridicules. Every week I receive a refinance application from an outside source and the government backed Sallie Mae loan is substantially higher rate.
Gg
Gay gay
Can’t wait to delete this app
I hate your app and recent updates.
Also with every update you’re forcing the customer to have to updste their software to use the app.
What a waste
Also with every update you’re forcing the customer to have to updste their software to use the app.
What a waste
No good
i always have to update the app , i have changed my password every time i log in to pay, i have missed payments because it doesn’t let me log in , not a good app
Terrible
annoying
Constant updates
This app is constantly updating it’s ridiculous. Nothing so significant to constantly change this app. If you get you password wrong twice good luck getting in, now you’ll have to call customer service
DO NOT GIVE THESE PEOPLE YOUR MONEY
This company’s interest rate is through the roof and the app before they made these changes was way better than what you have to do now.. now you log in and it will log you out if you’re not on the app for like a minute or two overall ridiculous.
Can’t access app. (Update)
Opening the app it tells me there is an update and and can’t proceed. When you follow the link it takes you to the App Store where it says it’s already up to date. Can’t even log in.
Update: not even 3 hours later it has been fixed. No problems now!
Update: not even 3 hours later it has been fixed. No problems now!
App doesn’t work
App always has some continuous issue, each update gets worse, they need a new web developer that actually knows how to fix bugs. I only use the website because it doesn’t act up like the app. I have experience in front and back end web development and its basic troubleshoot bugs, the developer needs replacement. Sorry not sorry, can’t even log in on the app for this new update 😫!
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Bothersome
Auto pay enables but still getting notifications of missed payments. After payment, a second payment is drawn. Auto payment incentivized with a discount.
horrid
horrid
You Make Mistakes
I changed that payment in June 2026 to In Touch …9932. You switched it to the other account WF. Keep it with In Touch as I said!!!!! No wonder you didn’t get paid!!!!
Auto payment errors
I am enrolled in auto pay, suddenly it stopped working
Makes it hard for you to sign in
Horrible service
scam company
they were one of few options i had for a loan company, i had to drop out of school because i had in school payments at 15% apr, and i now owe close to $1,000 a month
Scam
Be wary of taking a student loan with these sharks. They will absolutely bleed you dry. I have a monthly payment of $75 and $65 of it goes toward interest. Sallie Mae are con artists.
FIX YOUR APP ALREADY. Latest Update is BROKEN
Taskbar completely disappears after .2 seconds. Cant access any pages.
What was even the point of the so called “update”. Can only do anything online through a browser and even that is janky.
Fix your mobile app.
It’s BROKEN
What was even the point of the so called “update”. Can only do anything online through a browser and even that is janky.
Fix your mobile app.
It’s BROKEN
Evil
Please do not use these people. Find another option. They will harass you to no end.
Hate it
Student loans suck
Run! Avoid at all costs!!
Had I known the headache this company would be I would have gone to a bank and just taken a loan- avoid them at all costs!!
