Samsung Family Hub User Reviews

Customer Experience

Positive experience13.5% of reviews
Neutral5.2% of reviews
Negative experience81.3% of reviews

~ Based on 267 written reviews from the US App Store.

What users say

Is Samsung Family Hub Safe?

Samsung Family Hub appears mostly safe based on user ratings. AppsHunter Safety Score for Samsung Family Hub is 72/100.

This assessment is based on 596 user ratings, with an App Store average of 3.6/5.

Safety Analysis

63.9% of ratings point to a safe experience
5.4% of ratings suggest some concerns
30.7% of ratings point to a risky experience

~ Based on 596 App Store ratings for Samsung Family Hub.

Is Samsung Family Hub Legit?

Samsung Family Hub appears to be a legitimate app. AppsHunter Legitimacy Score for Samsung Family Hub is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

This app doesn’t work

The app doesn’t work it never opens only gives an error message and I’ve tried deleting and reinstalling and still don’t work.

App doesn’t even work

I just bought a new fridge, the app doesn’t even work. It says 404 error on the Samsung default site the app takes you to, to set up your new family hub account. Really? I may return the whole fridge. How does a company let it get like this? Who needs to be fired? Seriously. Just sad state of businesses today in this country.

UPDATE Months later still doesn’t work. I’ve uninstalled the app and reinstalled. It DOESNT EVEN GO TO THE SITE. Reddit is full of complaints saying the same!
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App not working

The app is not working. There is a error to login and don’t let navigate trought the app at all

Fix this app

We have a smart fridge and this app is what’s needed to load pictures ect. This app hasn’t worked in a really long time, it open and immediately shuts on its own.

App doesn’t work

This app hasn’t been updated in years. Do better Samsung!

Trash

Trash

No updates

They have not updated the app for 4 years, and it constantly crashes and won't open on the new iOS.

App Doesn’t Work

I’m not sure when the last update was pushed out but the app doesn’t work.

Problems with the app

I have not been able to use the Samsung family hub app since I moved to my new house six months ago

App doesn’t even work

I just bought a new fridge, the app doesn’t even work. It says 404 error on the Samsung default site the app takes you to, to set up your new family hub account. Really? I may return the whole fridge. How does a company let it get like this? Who needs to be fired? Seriously. Just sad state of businesses today in this country.
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Shame Apple don’t make Fridge’s

Utter garbage. Well I say that as it does nothing. It says log in to your Samsung user profile on the fridge then come back to the app. Logged in on the fridge, yet the app just says the same again. There are some very poor app creators out there and Samsung are definitely one of them. (Oh, and I have sent reports on other issues on the hub itself, as it doesn’t align to the guide but no surprise, no response.
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login page broken

App is useless, keeps redirecting to login but webpage that has been broken for quite some time. Samsung doesn’t seem to care about it

Dead app

Apple should remove the app as it does not work. Got a new fridge and can’t even log in. Lame.

App is unusable now

If you want to connect your family hub fridge to app now this app doesn’t work they have moved it to SmartThings which is even better than this app

Does not connect

Tried to connect to app multiple times using various methods - does not work.

Login broken

Login leads to a dead link so the app is unusable.

Impossible app

Got app, followed all instructions multiple times and keep looping to same screen where it freezes. Spent an hour trying to connect to fridge and nothing.
Will delete app and probably get rid of the fridge.

Crashing

App constantly crashes. Please do an update

Unusable

I can not even get the app to open. A pop up prompting you to add your account to your device before use if the app prevents me from accessing any app features. I’m already logged into the same account on the device and I’ve updated all the apps. Unusable

Shame on you Samsung FRUSTRATION CITY!

This app doesn’t do anything it says it can. It’s generally a waste of time. I just want my Family Hub on the fridge to be an automated information place for my family to know what’s coming up etc. THAT I COULD UPDATE ON MY TABLET….instead of the frustrating hours of standing in front of my fridge. it doesn’t play nice with calendars and the links for setup help or YouTube videos are outdated and not helpful. What a complete waste of opportunity!
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