Best SAS TMS alternatives: apps like SAS TMS

Room to ImproveCommon complaints summarized from real App Store user reviews

• ❌ Missing Hong Kong area code
• ❌ Cannot track parcels, no collection code
• ❌ Unnecessary processes for parcel collection
• ❌ Difficult and low-quality app
• ❌ Expensive (3x EMS)
• ❌ Cannot authenticate with non-Asian numbers
• ❌ Stuck on terms and conditions
• ❌ No chat support or customer service
• ❌ No response from customer service
• ❌ Incomplete functionality, different from in-store
• ❌ Cannot use in Hong Kong (no +852 option)
• ❌ Cannot cancel orders
• ❌ Cannot agree to terms (privacy policy not shown)
• ❌ Cannot see orders after shipping
• ❌ App requests paste data from Safari
• ❌ Charged custom duty twice
• ❌ Tracking numbers don't work for complaints
• ❌ Dodgy company
• ❌ Cancelled order without informing
• ❌ Ignored by customer service
• ❌ Terrible service
• ❌ Limited or unavailable tracking information
• ❌ Difficult to reach customer service
• ❌ Unreliable for international shipments
• ❌ Confusing delivery responsibility
• ❌ Clunky and difficult to set up
• ❌ Slow delivery (over a month)
• ❌ Package stuck in LA for weeks
• ❌ Failed delivery attempts (user was home)
• ❌ Customer service unresponsive
• ❌ Never received package
• ❌ Cannot do phone verification (no HK area code)
• ❌ No China Hong Kong option
• ❌ Cannot ship from China to China
• ❌ Slow delivery (7 days for domestic)
• ❌ High rates compared to normal couriers
• ❌ Package left in the sun, concerns about battery
• ❌ Poor customer service (no response)
• ❌ App not stable enough to log in
• ❌ Incorrect password and tracking number errors
• ❌ Connection problems even with stable internet
• ❌ Cannot log in (WeChat or phone number)
• ❌ Network error, bugs not fixed
• ❌ Worst overseas courier
• ❌ OTD issues, parcel stuck
• ❌ Customer support unhelpful
• ❌ Order notification failure, requires reordering
• ❌ No one answers phone calls
• ❌ Cannot get past verification (no code received)
• ❌ Booked a slot, no one came
• ❌ Hotline says no one available
• ❌ App not available in US store (mainland China version)
• ❌ Web page errors out
• ❌ Extremely annoying to use
• ❌ No Hong Kong registration option
• ❌ SMS registration cancelled
• ❌ Suspected of collecting user information
• ❌ Tracking number verification issues (phone number digits)
• ❌ Ratchet app
• ❌ Packages take forever to move
• ❌ App is pointless
• ❌ Boxes arrived beat up, damaged goods
• ❌ Cannot receive verification code (Canada)
• ❌ Extra charge for self-drop points
• ❌ Cannot ship from China to China (iOS app)
• ❌ Network issues wasted hours
• ❌ Delivery man delivered without contact, obscure location
• ❌ Grossly incompetent, no basic service
• ❌ No WhatsApp message for location
• ❌ Overseas urgent matters, use local courier
• ❌ No one available during holidays
• ❌ Poor experience with UK-China line
• ❌ Relies on freight forwarders for international
• ❌ Cannot track anything with customer service
• ❌ International lines not comparable to domestic
• ❌ Verification code not sent to phone
• ❌ Cannot sign in with Apple/WeChat
• ❌ Agreement and terms checked every time
• ❌ Tracking takes more steps
• ❌ Passport ID needed to track package
• ❌ Cannot deregister account
• ❌ Account deregistration button is a display
• ❌ Customer service cannot resolve deregistration
• ❌ Booked timing, no one came
• ❌ Mainland China app not on US App Store
• ❌ Did not adhere to scheduled pickup time
• ❌ Package delayed for weeks (Australia)
• ❌ UK not selectable despite being listed as available
• ❌ App cannot sync with Web version
• ❌ Files/photos uploaded in app not visible in Web version
• ❌ Orders cannot be modified after placing
• ❌ Issues communicated via email, not app/web
• ❌ Bad courier attitude
• ❌ Courier shouted at doorstep
• ❌ Difficult to find complaint interface
• ❌ No response after complaint
• ❌ Confused, cannot use web login for app
• ❌ Poor international package service
• ❌ Unable to receive verification code (WeChat, Facebook, Apple)
• ❌ Too expensive
• ❌ User experience could be better
• ❌ Cannot receive SMS for registration
• ❌ Cannot ship from China outwards
• ❌ Country/region list is empty
• ❌ Hong Kong not found
• ❌ Apple ID registration not working
• ❌ Rubbish app, wrong password errors
• ❌ Online ordering system confusing
• ❌ Custom duty charged without proof
• ❌ Pushing responsibility to agents
• ❌ High tax rate (40%)
• ❌ No official customs proof
• ❌ Password requirements not working
• ❌ User experience extremely poor
• ❌ No clear instructions for pickup time
• ❌ Need to prepare own parcel box
• ❌ Cannot change order once placed
• ❌ Cannot link to existing website account
• ❌ Tracking shows blank screen
• ❌ Prohibited item (Bluetooth headset) cancellation
• ❌ Bluetooth headset prohibited by Chinese customs
• ❌ Incorrect user ID or password prompt
• ❌ Cannot login by app with laptop credentials
• ❌ No selection for personal and enterprise login
• ❌ Country list is empty
• ❌ Registration not possible
• ❌ App is useless
• ❌ Verification code not sent
• ❌ Cannot login
• ❌ Cannot ship from China to outside
• ❌ Country list empty
• ❌ Hong Kong not found
• ❌ Apple ID registration not working
• ❌ Rubbish app, wrong password errors
• ❌ Online ordering system confusing
• ❌ Custom duty charged without proof
• ❌ Pushing responsibility to agents
• ❌ High tax rate (40%)
• ❌ No official customs proof
• ❌ Password requirements not working
• ❌ User experience extremely poor
• ❌ No clear instructions for pickup time
• ❌ Need to prepare own parcel box
• ❌ Cannot change order once placed
• ❌ Cannot link to existing website account
• ❌ Tracking shows blank screen
• ❌ Prohibited item (Bluetooth headset) cancellation
• ❌ Bluetooth headset prohibited by Chinese customs
• ❌ Incorrect user ID or password prompt
• ❌ Cannot login by app with laptop credentials
• ❌ No selection for personal and enterprise login