Means of transport
The timetable is confusing to read. Would be helpful to show different means of transport in different colours
SBB App not working at all in my iPhone
The app just loads the basic ui and allows me to login. I cannot see anything or do anything except that. Im using Jio (India)
Fausse information
Application dont les informations sont trompeuses. Elle m’a indiqué un arrêt de bus inexistant et j’ai raté le bus qui ne s’y est pas arrêté. Ne vous y fiez pas si vous voulez arriver à destination.
SMS issue
Not getting SMS for Swiss passport
App stressig
Wirklich Kontakt für eine Reklamation? Nicht in der App oder sehr gut versteckt, ich hab’s auch aufgegeben meinen Enkel ab 6 Jahren als Mitreisenden zu erfassen. Geld ist schnell abgebucht, Erstattung kostet zusätzlich. Besser zum Schalter gehen, die Mitarbeiter sind sehr nett und kompetent.
You have to manually add your half fare pass
Bought half fare pass with my associated account on desktop, logged in to app and bought tickets only to find I had to ALSO manually edit my passenger details in order to get the discountedrates…. Hire a consultant to connect your databases. Utterly pathetic.
Took 30 min to login
Truly one of the worst apps I’ve ever used. I logged in a million times in the pop up window but then in the app it continued to say I still needed to login. Wouldn’t let me login without setting up passkey. If I clicked skip this step the whole login would get aborted and I would have to start over. Horrible experience
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Doesn’t work
Completely unable to sign up: “An unexpected error occurred.”
Nothing works
Trying to plan our trip to Switzerland and all the resources online point to downloading the app and buying a Swiss Travel Pass through the app but nothing seems to be working. Constant bugs and errors with cryptic error messages. I had to verify my identity by uploading a picture of my passport and then nothing happened. Everything is unclear. How is there only 9 reviews and they are all negative? Something is seriously wrong, feels like the app was made by a devshop in India for very cheap or something.
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Super app
Une app vraiment bien développé, je l’utilise tous les jours. Vraiment trop pratique. Merci les CFF ❤️
Peu pratique
Très peu lisible, se délog souvent, compliqué de voir si un abonnement est toujours actif….
J’ai une carte swisspass apparemment, mais on sait pas trop à quoi ça correspond, je sais pas si mon demi tarif est lié, aucune idée.
J’ai une carte swisspass apparemment, mais on sait pas trop à quoi ça correspond, je sais pas si mon demi tarif est lié, aucune idée.
Response from developer
Bonjour. Je regrette de lire votre expérience négative. Nous faisons chaque jour de notre mieux pour que Mobile CFF soit votre assistant de voyage personnalisé et donc précieux. Meilleures salutations.
Worst trains in Europe
Hilarious how much this company charges for tickets when their track layouts are so screechy you literally have to block your ears when they arrive, the AC is constantly not working in the middle of summer and the WiFi is completely unusable (though they still have the gall to ask for your mobile number to verify their useless 6 mb/s internet). The best way to describe the experience is stingy
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Not getting SMS
Not getting SMS to buy Swiss pass
Almost too good to be true
We travelled all around Switzerland through various cities and countryside. The app was reliable, easy to use with planning and payments. We truly enjoyed navigating around the beautiful country with the wonderful public transport.
App UI is confusing
The SBB app looks better than many government transport apps, but the UX is still confusing. Important details like platforms and departure times are harder to find after buying a ticket, even though they are clear before booking. The app also lacks clear navigation and feels cluttered when managing tickets or routes. The app also feels super engineered, with too many layers and features making simple tasks more complicated than they need to be. SBB should improve the UX and UI to make the app simpler and easier to use.
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Response from developer
Hello. Your feedback is greatly appreciated. I am happy to take your input on board. Please note that we cannot effectively implement all wishes and suggestions in SBB Mobile. However, we are happy to consider any suggestions made. Kind regards.
Perfect!
The application works perfectly for what you need and is very user friendly. As a traveler, I think this app stands out compared to the surrounding countries.
Great directions
Good to know where to go
Visa card not accepted
I am trying to add my Visa card . It’s always shows error
Response from developer
Hello. I'm sorry to hear about your negative experience. You can find possible causes and solutions at https://www.sbb.ch/en/help-and-contact/invoices-payment-methods/method-of-payment.html. As the simplest solution, we recommend that you use an alternative payment method. Best regards
App is Horrible!
Good for planning, terrible for purchasing. Refused repeatedly to accept a Visa card or Apple Pay to purchase transportation tickets. Technical support is nonexistent.
Difficult For American
Difficult to do payments with American banks
