SBB Mobile appears to be a legitimate app. The AppsHunter Legitimacy Score for SBB Mobile is 90 out of 100 points across 7 verification signals from App Store and developer data.

SBB Mobile User Reviews

Name: SBB Mobile
Rating: 3.8 (64 reviews)

SBB Mobile

SBB AG

✈️ Travel

Customer Experience

Positive experience61.4% of reviews

Neutral9.5% of reviews

Negative experience29.0% of reviews

~ Based on 555 written reviews from the US App Store.

What users say

Summarized from real user reviews of SBB Mobile. Based on 64 reviews and a 3.8/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Travel app.

Positive things

🚀Excellent navigation and trip planning
🔒Secure and reliable ticket purchasing
👍User-friendly interface
🚆Comprehensive coverage of transportation options
🔍Detailed real-time information
💰Ability to apply discounts and passes

Negative things

🐛Occasional bugs and crashes
🤔Confusing ticket purchasing process
🔑Login and registration issues
🗺️Inaccurate or missing location data
🕰️Unreliable schedule updates
💳Payment method problems

Is SBB Mobile Safe?

SBB Mobile appears mostly safe based on user ratings. AppsHunter Safety Score for SBB Mobile is 75/100.

This assessment is based on 64 user ratings, with an App Store average of 3.8/5.

Safety Analysis

70.3% of ratings point to a safe experience

3.1% of ratings suggest some concerns

26.6% of ratings point to a risky experience

~ Based on 64 App Store ratings for SBB Mobile.

Is SBB Mobile Legit?

SBB Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for SBB Mobile is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Must have for travel in Switzerland

Trains are stupid expensive in Switzerland, but at least they have this amazing app. It is really the only option when it comes to figuring out what the heck you’re gonna do to get from Place to Place. It’s fully in English, and is more accurate and helpful than Google maps.

Fivefourty

18 days ago

Response from developer

Good day. Thank you very much for the 5* rating. I'm very pleased that you like SBB Mobile so much. I wish you continued great journeys with our app. Kind regards.

Fehler zahlt der Kunde

App funktioniert nicht. Fahre fast jeden Tag damit. Etwa 2x im Jahr tritt ein Fehler auf bei der Kontrolle. Das ist dann die Schuld des Nutzers. Denn er ist ja dafür verantwortlich, wenn die SBB nicht programmieren kann.

Oder es ist Absicht der SBB. Gute Einnahmequelle wenn man dann gebüsst wird.

Insbesondere wenn der Schaffner selber an der App rumfummelt und jeden letzten Beweis, dass man ein easyride Ticket hatte vernichtet. Und easy Ride selber noch ausstellt.

Macht 230 CHF extra Gewinn pro Jahr für SBB. Nicht schlecht!!! Einfach nur fiese und peinliche Abzocke ist das.

Gold Status26373

19 days ago

Aus sicht eines Touristen: Tolle App

Als Besucher in der Schweiz für mehrere Verbindungen die SBB App genutzt.
Tolles Design, einfache Handhabung und vorallem klasse Informationen bei Änderung und evtl. Verspätungen.

Nur zwei Sachen sind mir aufgefallen.
Die Halbtaxe für Touristen muss man auf der Website kaufen? Erfährt man aber erst wenn man das Internet fragt.

Es gibt 4 verschiedene Preise, es ist nicht sofort klar welcher für was das beste ist.

Landwirt 01

20 days ago

Response from developer

Guten Tag. Herzlichen Dank für das Lob und die positive Bewertung. Es freut mich, dass Ihnen SBB Mobile gut gefällt. Abonnemente sind nicht direkt in der App erhältlich, werden aber nach dem Kauf in der App synchronisiert und eingerechnet (SwissPass-Login). Ich wünsche Ihnen weiterhin gute Reisen mit unserer App. Freundliche Grüsse.

Rubbish help

Absolutely no information about whether it's possible to upload previously purchased Swiss Travel Pass onto the app. No help whatsoever.

jencsd

24 days ago

Response from developer

Hello. Thank you for your feedback. You can find this information online on the page for your product -> https://www.sbb.ch/en/offers/swiss-travel-pass "Swiss Travel Pass goes mobile. You can also show the Swiss Travel Pass in the SBB Mobile app. But only if you buy it online by signing in with a login. (Does not work for Flex versions.)". Kind regards.

It’s good! But needs small improvements.

As an American visiting Switzerland for the first time, I think using this app is near perfect. However, there are a few things that could be improved upon. First, I wish when selecting an initial route the train/route (like EC 191) would show on the list of available trains. I don’t want to have to click on the connection and then the route details to see what it is. Makes communicating with people on what connections to take a little tedious. Second, the purchased ticket section should have the platform number listed on there. I understand platforms can change which is why it’s not there, but adding that to a refreshable part of the ticket or next to the ticket would make it easier. I don’t like having to find the connection again to see if the platform has changed.

Well hey there, Jimbo

a month ago

Response from developer

Hello. Thank you very much for the 5-star rating. I’m very pleased that you like SBB Mobile so much. I’m happy to take your feedback into consideration. Please note that we may not be able to implement all requests and suggestions in SBB Mobile. However, we’re more than happy to review any suggestions you make. I hope you continue to enjoy your train trips with our app, or that you’ll have a wonderful experience on your next trip to Switzerland. Best regards.

Worked great!

I visited for two weeks and bought the 15 day Swiss travel pass. The app gave great instructions for each of my destinations during my travels. Almost all of the trains and buses were on time and if they were delayed, the app would let me know. I wasn’t able to create a Swiss pass login, but the app works great as a guest so there was no need.

I would absolutely recommend. For all those who can’t understand it, it seems like a skill issue to me. All you need to do is put in your destination and the app gives you precise instructions on where to go and what times you need to be there from your exact location.

JPM2004

Not getting SMS for Swiss passport

Vaidhyv

2 months ago

App stressig

Wirklich Kontakt für eine Reklamation? Nicht in der App oder sehr gut versteckt, ich hab’s auch aufgegeben meinen Enkel ab 6 Jahren als Mitreisenden zu erfassen. Geld ist schnell abgebucht, Erstattung kostet zusätzlich. Besser zum Schalter gehen, die Mitarbeiter sind sehr nett und kompetent.

Mica Meggen

Floo7igzcbz

3 months ago

Response from developer

Bonjour. Je regrette de lire votre expérience négative. Nous faisons chaque jour de notre mieux pour que Mobile CFF soit votre assistant de voyage personnalisé et donc précieux. Meilleures salutations.

Worst trains in Europe

Hilarious how much this company charges for tickets when their track layouts are so screechy you literally have to block your ears when they arrive, the AC is constantly not working in the middle of summer and the WiFi is completely unusable (though they still have the gall to ask for your mobile number to verify their useless 6 mb/s internet). The best way to describe the experience is stingy

horses540