SBB Mobile User Reviews

Name: SBB Mobile
Rating: 4 (56 reviews)

SBB Mobile

SBB AG

✈️ Travel

What users say

Summarized from real user reviews of SBB Mobile. Based on 56 reviews and a 4.0/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Travel app.

Positive things

🚀Excellent navigation and trip planning
🔒Secure and reliable ticket purchasing
👍User-friendly interface
🚆Comprehensive coverage of transportation options
🔍Detailed real-time information
💰Ability to apply discounts and passes

Negative things

🐛Occasional bugs and crashes
🤔Confusing ticket purchasing process
🔑Login and registration issues
🗺️Inaccurate or missing location data
🕰️Unreliable schedule updates
💳Payment method problems

Top reviews

Most Recent Highest Rated Lowest Rated

Nothing works

Trying to plan our trip to Switzerland and all the resources online point to downloading the app and buying a Swiss Travel Pass through the app but nothing seems to be working. Constant bugs and errors with cryptic error messages. I had to verify my identity by uploading a picture of my passport and then nothing happened. Everything is unclear. How is there only 9 reviews and they are all negative? Something is seriously wrong, feels like the app was made by a devshop in India for very cheap or something.

Ermo93

19 days ago

Worst trains in Europe

Hilarious how much this company charges for tickets when their track layouts are so screechy you literally have to block your ears when they arrive, the AC is constantly not working in the middle of summer and the WiFi is completely unusable (though they still have the gall to ask for your mobile number to verify their useless 6 mb/s internet). The best way to describe the experience is stingy

horses540

a month ago

Not getting SMS

Not getting SMS to buy Swiss pass

vrs1201

a month ago

App UI is confusing

The SBB app looks better than many government transport apps, but the UX is still confusing. Important details like platforms and departure times are harder to find after buying a ticket, even though they are clear before booking. The app also lacks clear navigation and feels cluttered when managing tickets or routes. The app also feels super engineered, with too many layers and features making simple tasks more complicated than they need to be. SBB should improve the UX and UI to make the app simpler and easier to use.

Александрf

a month ago

Response from developer

Hello. Your feedback is greatly appreciated. I am happy to take your input on board. Please note that we cannot effectively implement all wishes and suggestions in SBB Mobile. However, we are happy to consider any suggestions made. Kind regards.

Perfect!

The application works perfectly for what you need and is very user friendly. As a traveler, I think this app stands out compared to the surrounding countries.

Barkley4666

a month ago

Response from developer

Good day. Thank you very much for the 5* rating. I'm very pleased that you like SBB Mobile so much. I wish you continued great journeys with our app. Kind regards.

Great directions

Good to know where to go

pailtep

a month ago

Response from developer

Good day. Thank you very much for the 5* rating. I'm very pleased that you like SBB Mobile so much. I wish you continued great journeys with our app. Kind regards.

Visa card not accepted

I am trying to add my Visa card . It’s always shows error

zoeeneil24

2 months ago

Response from developer

Hello. I'm sorry to hear about your negative experience. You can find possible causes and solutions at https://www.sbb.ch/en/help-and-contact/invoices-payment-methods/method-of-payment.html. As the simplest solution, we recommend that you use an alternative payment method. Best regards

App is Horrible!

Good for planning, terrible for purchasing. Refused repeatedly to accept a Visa card or Apple Pay to purchase transportation tickets. Technical support is nonexistent.

WheelsinAZ

2 months ago

Response from developer

Difficult For American

Difficult to do payments with American banks

viewers22

2 months ago

Response from developer

Einfach nur schrecklich!!!

Keine Bahn-App auf dieser Welt kann irgendwas. Aber diese ist besonders schrecklich. Null Sterne ist leider keine Option.

@Hilfe_09

2 months ago

Response from developer

Guten Tag. Danke für Ihr Feedback. Ich bedaure Ihre negativen Erfahrungen. Leider enthält es zu wenig konkrete Informationen um Ihnen eine valide Antwort zu geben. Bitte ergänzen Sie das Feedback. Was sind Ihre Wünsche, an eine Bahn-App, die SBB Mobile nicht erfüllen kann? Danke für Ihr Verständnis. Freundliche Grüsse.

Excelente Aplicativo

Pra quem está viajando pela suíça esse aplicativo é excelente e indispensável.

CarvalhoLuiz

2 months ago

Response from developer

Bom dia. Muito obrigado pelo elogio e pela avaliação de 5 estrelas. Fico muito contente por gostar tanto da SBB Mobile. Desejo-lhe boas viagens com a nossa aplicação. Cumprimentos.

Make “cancellations” clearer

We’ve been trying to use the app while there have been “cancellations” leading us to use different routes and panicking about buying the right tickets. When the app lists a cancellation it doesn’t mean you can’t get there, it means there is a rail replacement bus. So not cancelled. We didn’t know this and thought we had to take a stupid route to get to our destination and buy mulptipke different tickets for buses, trams and trains. PLEASE make it clear when a cancellation means a bus will be taking you rather than it actually being cancelled.

Catrincatrincatrin

2 months ago

Response from developer

Hello. Thank you for your feedback. I am sorry to read about your negative experience. We do our best every day to ensure that SBB Mobile is your reliable and therefore valuable travelling companion. Kind regards.

Can’t purchase tickets

Decent app to make reservations but it won’t allow international credit cards apparently. Even through Apple Pay it doesn’t work with my US credit card. It just gives a generic error that it couldn’t charge the card. I’ve traveled all over Europe using this same card and this is the only app/website that gives me problems. I’ve tried at least a dozen times. I tried many months ago and then again today. Sad

Ray15780

2 months ago

Response from developer

Hello. Thank you for your feedback. Unfortunately, for security and privacy reasons, we are unable to address payment issues here. Please contact your card issuer. Best regards.

ヨーロッパの鉄道系アプリで1番かも

とにかく便利でした
アプリのインターフェースにストレスがなくスイスパスを使ってスイス国内を周遊できました
ホームと時間を調べるのが簡単で、しかもスイスの鉄道は時間に正確なので助かります
駅名の候補を出してくれるので検索しやすいです
スイス旅行の際はインストールをおすすめします

たますき

2 months ago

Does not work

Can’t buy a ticket with a credit card card that works fine anywhere else. Can’t create a swiss pass login. Doesn’t explain what the issue is just says to try again later

GoodGuyRicky

2 months ago

Corp Account gelöscht

Wieder mal eine grandiose Leistung der SBB Entwickler. App Update und mal schnell ist der Corporate Account im Portemonnaie gelöscht. Bravo!

PolzerJ1

2 months ago

Response from developer

Hallo. Vielen Dank für Ihr Feedback. Ich bedaure Ihre negativen Erfahrung. Wir geben jeden Tag unser Bestes, damit SBB Mobile Ihr zuverlässiger und damit wertvoller Reisebegleiter ist. Freundliche Grüsse

Inefficient

Eating all the battery after update. Phone dead if using this app…

NanoWise

3 months ago

Response from developer

Goog day. Sorry to hear that. Try activating Bluetooth only while actively using EasyRide, as constant Bluetooth scanning may significantly increase battery consumption on some devices. Thank you for your understanding. Kind regards.

Cant create account

“Unexpected error” keeps happening

コタツネコ

4 months ago

Response from developer

Hello. Thank you for your feedback. I’m sorry to hear about your negative experience creating a SwissPass login. Creating the account is not part of the app; it’s simply used to log in to the app later on. You can also create a SwissPass login directly at swisspass.ch (via your device’s browser or a PC/laptop) and use those login credentials to log in to the app. Best regards.

Worst buying experience ever

It is impossible for a foreign that is coming for a business meeting to buy one simple ticket using the app. It is insane

De Ol.

4 months ago

Response from developer

Amazing app

Good app

dhdhdhdhdududhfhdusodjsbs

4 months ago

Response from developer

Good day. Thank you very much for the 5* rating. I'm very pleased that you like SBB Mobile so much. I wish you continued great journeys with our app. Kind regards.