Sign up did not work with my usual email
I tried to sign into the app with my email. This year, I entered my email address on the prodigy.net domain but the code that should be sent to my email never arrived. It worked well with an iCloud.com email. Please fix the sending to prodigy.net.
May miss alerts because it forgets my zip code!
This is for the Residential Summer Discount Plan. If I go into settings, enter my zip code, and go back to the settings screen, it shows my zip code. But if I quit the app and go back in, my zip code is gone, so it may not send me alerts when an event happens! Please fix the bug so that it remembers my zip code. As a work around I check “All Areas”.
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Used to work but not anymore
In the past years it’s working fine and I get notifications on events for my zip code. Now the app no longer remembers the zip code and all settings are gone when the app is closed.
No Alert
I’ve been using this app for a few years now. All was good until recently. I don’t get any notifications of alerts for cycling off AC etc. I have the alerts turned on under Summer Discount Program and included my zip code. I’ve doubled checked my iPhone has the notifications for this app on. II couldn’t find any tech contacts so I’m writing here to hopefully get this resolved soon.
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Worthless
So many updates to this app, yet they never fix the problem of it not saving the zip codes that you want alerts for (specifically Residential SEP program). In fact, even with All Zip Codes checked, alerts never come through. Kind of pointless if the whole purpose of the app is to send alerts about events. It used to work just fine about a year ago. Don’t know what happened.
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