Positive experiences
Seattle Yellow Cab, in all my experiences, has been outstanding. I always schedule ahead of time on the app— and drivers always show up early (which is great). Very nice drivers— and very efficient. Also, very fair rates compared to the criminal amounts being charged by uber and Lyft in Seattle. Yellow Cab is outstanding.
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Price estimates misleading
I usually take the yellowcab to/from SeaTac airport but the estimated cost for short trip was way off! It estimated me 6-8 and ended up costing 15 bucks for a short trip
Deceptive
Jfc let your drivers use Google Maps instead of whatever mickey mouse routing app they’re on now. EVERY TIME it takes a wildly indirect route just to jack up the meter. Estimates consistently $5-10 less than actual cost not including tip.
Scam
It’s is scam when you use your app to book the ride will show me 40-42$ after dropping off it’s come 57.50.i called the customer care her name was Ann she just hang up my calls.second time I called they saying will fix the app so next time will come accurate price.still they don’t resolve my issue and they scammed my extra dollars.never recommended
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Better than uber
Great rate and drive !
add tip later option
this is my 1st time using the service and app. the app is good for most part. the receipts could show more fare breakdown
re tip option: i accidentally closed the tip window after my trip and lost the oppty to tip my driver. i should be able to go back to the fare and add a tip later.
re tip option: i accidentally closed the tip window after my trip and lost the oppty to tip my driver. i should be able to go back to the fare and add a tip later.
Better than Uber!
Go old school/new school with the Yellow Cab app. In Seattle, it’s always cheaper than Uber and Lyft!
Best for Airport SeaTac
This is by far the best option compared to Lyft and Uber when it comes to leaving or arriving at SeaTac airport. Half the price but faster travel.
Disappointing
I was quoted 11-13$ and it ended up being almost twice that. Driver didn’t follow the route given in the app so it made the trip longer and the Meter just kept on getting higher. It also said 3 min for pick up but was much longer.
Disappointing, I was hoping for a more cost effective alternative to uber but after this experience I’m not sure I’ll want to use yellow cab again. Uber is ridiculously expensive but at least they’re mostly reliable.
Disappointing, I was hoping for a more cost effective alternative to uber but after this experience I’m not sure I’ll want to use yellow cab again. Uber is ridiculously expensive but at least they’re mostly reliable.
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Can’t tip half the time!
I take Yellow cab twice a week or so, Seattle to Bellevue. You can ONLY tip the drivers if the window pops up. Half the time I can rate the driver but the tip option never appears. And you can’t tip a ride that’s already happened without that window. I feel bad for all the drivers who’ve had to haul me out there in traffic and didn’t get a tip from me. Please fix that and allow customers to tip when they want to!!
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Good Experience
I highly recommend this cab service. They arrived on time. The cap was clean and the driver was helpful. And a good driver.
Never show up on time
I stopped using yellow cab a few years ago when I repeatedly couldn’t get a cab to show up after I’d book it hours in advance. I decided to try it again last week and nothings changed.
First they were 10 minutes late, then said the cab was here, it was not and when I called they said he got a flat tire. I was late to my function.
The only reason cabs are even still in business is because they are subsidized by the government. No pressure to innovate or improve.
First they were 10 minutes late, then said the cab was here, it was not and when I called they said he got a flat tire. I was late to my function.
The only reason cabs are even still in business is because they are subsidized by the government. No pressure to innovate or improve.
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Broken location tracking & underestimated wait times
The wait times are significantly underestimated and the driver location does not update once they are assigned. The app stated 3 min pickup time, then changed to 6 minutes after several minutes of finding a driver. 8 minutes later the driver’s location and arrival time haven’t changed. I tried calling and no one answered, so I cancelled. I’ve had several similar experiences.
The customer support email in the app bounced my email as undeliverable so I’m writing this review.
The customer support email in the app bounced my email as undeliverable so I’m writing this review.
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Waste
This app said there was a driver 4 minutes away, so I cancelled my Lyft and booked a cab. Once i booked, then it said it was searching for a driver… for like 5 minutes. I gave up and cancelled.
Scammed - no way to reach customer service
TLDR; very deceptive cost estimates. Uber or Lyft would’ve been cheaper.
Long version:
The app estimated $37 for the trip, the app pre authorized $43, the trip counter during the drive showed ~$35, the final charge on my credit card was ~$46. No good phone number to reach customer service to rectify this poor experience.
I tried this app out to see how it’d compete against uber and Lyft. Will never use it again. While it’s just an $11 delta, the lack of transparency in the cost of the trip throughout my experience is worrisome.
Ended up also wasting $10 which is what it would’ve cost me to uber.
Long version:
The app estimated $37 for the trip, the app pre authorized $43, the trip counter during the drive showed ~$35, the final charge on my credit card was ~$46. No good phone number to reach customer service to rectify this poor experience.
I tried this app out to see how it’d compete against uber and Lyft. Will never use it again. While it’s just an $11 delta, the lack of transparency in the cost of the trip throughout my experience is worrisome.
Ended up also wasting $10 which is what it would’ve cost me to uber.
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One star rating because zero is not an option
I am so so disappointed with Seattle Yellow Cab. I really thought this was a great alternative to the hail riding options - less expensive, courteous, and fair. Any one can be wrong!
This is the second time in a month that I have been over charged.
I noticed that the receipt did not equal the amount deducted from my card. When I looked at the details, there was no explanation for the difference. The ride fare and tip were correct, yet the amount that I was billed was greater.
First, the email in the app is wrong. You cannot connect via email with the email in the app.
After finally finding a way to connect with someone, I was told I was charged a waiting fee (50% of the ride fare) for waiting. We were waiting on the corner for the driver when they pulled up to us. He was not waiting for us anywhere. We have a witness as we were talking with a friend when the cab pulled up.
I explained this to the service department. They didn’t want to hear it.
This is classic up-charging.
I do not trust the app any longer from a security setting, I am not sure they are PCI compliant, and I do not trust the firm anymore from an integrity perspective.
Do not use Seattle Yellow Cab when traveling to Seattle.
Avoid them at all costs!
This is the second time in a month that I have been over charged.
I noticed that the receipt did not equal the amount deducted from my card. When I looked at the details, there was no explanation for the difference. The ride fare and tip were correct, yet the amount that I was billed was greater.
First, the email in the app is wrong. You cannot connect via email with the email in the app.
After finally finding a way to connect with someone, I was told I was charged a waiting fee (50% of the ride fare) for waiting. We were waiting on the corner for the driver when they pulled up to us. He was not waiting for us anywhere. We have a witness as we were talking with a friend when the cab pulled up.
I explained this to the service department. They didn’t want to hear it.
This is classic up-charging.
I do not trust the app any longer from a security setting, I am not sure they are PCI compliant, and I do not trust the firm anymore from an integrity perspective.
Do not use Seattle Yellow Cab when traveling to Seattle.
Avoid them at all costs!
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Drivers great. App improving
The app was lousy, has improved, but still needs work. You need a user panel!
Fast, Cheap, and Good!
Fast pickup, 3 minutes at 5:30am in North Seattle, and much cheaper than the other apps!
no show
Never showed up/took uber
Effortless and anxiety free
App works well and I can plan a pickup for next morning and relax trusting it will arrive on time and with a reliable driver. I am grateful.
