Inconsistent login using FaceID
Every time I tap this app, I takes a few seconds for FaceID to appear and most of the time it doesn’t appear. Utterly inconvenient to use it. Most of time it ask you to enroll again for users using old app. I don’t understand this concept. It seems they keep on resetting your user profile. Waste of time. Please improve the user experience.
Show more
Response from developer
Hi RCTxx, we are sorry to hear this. Please fill out and submit the Security Bank Helpdesk webform >> https://www.securitybank.com/online-banking/sbol-helpdesk/ for proper validation and processing of your concern. Thank you for your patience. Stay safe.
Cannot rely on our money
We cannot see the transactions this is scary!
Response from developer
Hi Ana_suze, we are sorry to hear this. Please call our Customer Service Hotline at 888-791-88 or reach us through our PLDT toll-free number: 1-800-1-888-1250 via PLDT landline for free. (*The corresponding call charges for other carriers will apply.). We hope you understand. Thank you and stay safe!
Network failure
The network is often not connected, which makes it difficult to log in frequently
Need to update software
The app always doesnt let me log in and automatically suggest to reset my password
I can’t transfer
I can’t transfer because the code that was sent to me isn’t working. I experienced this two times. Please improve your app, I’m not satisfied. I’m thinking to close my SB account and transfer to another bank. I’m very disappointed
Makes you change password too often
Makes you change password too often
Add QR code as mandated by BSP
When will you add the QR code transfer / receiving as mandated by Banko Sentral ng Pilipinas?
Transactions and history are not being reflected real time.
Issue with the application of not showing the history of the transactions real time. One day you can see all the recent transactions reflected and on the next day you check, some transactions are not showing.
Unstable app
Unstable app, just whne youre so happy cause you can transfer money to other banks but then it’s always unaccessible...are they aware of this or are they even listening?
Always down, i can’t use it when i need it
Services are always down, i can’t even withdraw through other ATM machines. Bulok in tagalog.
Unable to log on
Always getting connection error after the update. I have no issue with my connection as i am able to access all apps except this one. Please fix
Unabale to log in
After ios14 was updated i cannot sign in it says connection error.
Can’t transfer money to other bank
In these Covid times, one feature which is very important is to be able to transfer money to other banks. This app doesn’t allow you to do that.
Unstable
App always crashing when transferring funds.
Report
After updating to the newest version. The app crashed everytime I try to select a biller to pay bills
“Added Security Feature”
This update causes the app to crash. Can’t transfer, can’t move money without the app crashing.
Needs Touch ID
Very useful app—let's me check my ATM balance, pay my bills, etc.
Just one complaint though: I understand that logging in each time is for security purposes, but it gets tedious. A Touch ID option would be great!
Just one complaint though: I understand that logging in each time is for security purposes, but it gets tedious. A Touch ID option would be great!
Simple and user friendly
Fresh look and not overloaded with features i won't use. Normally wouldn't review a bank app but this is one of the better ones out there 👍
Basic but great
Really easy to use but only with basic features. Meets all my needs for now 😊
Not working
This app is not working. After entering the username and password the just exits to home. Tried several times and no success.
