Inconsistent login using FaceID
Every time I tap this app, I takes a few seconds for FaceID to appear and most of the time it doesn’t appear. Utterly inconvenient to use it. Most of time it ask you to enroll again for users using old app. I don’t understand this concept. It seems they keep on resetting your user profile. Waste of time. Please improve the user experience.
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Response from developer
Hi RCTxx, we are sorry to hear this. Please fill out and submit the Security Bank Helpdesk webform >> https://www.securitybank.com/online-banking/sbol-helpdesk/ for proper validation and processing of your concern. Thank you for your patience. Stay safe.
Cannot rely on our money
We cannot see the transactions this is scary!
Response from developer
Hi Ana_suze, we are sorry to hear this. Please call our Customer Service Hotline at 888-791-88 or reach us through our PLDT toll-free number: 1-800-1-888-1250 via PLDT landline for free. (*The corresponding call charges for other carriers will apply.). We hope you understand. Thank you and stay safe!
Network failure
The network is often not connected, which makes it difficult to log in frequently
Need to update software
The app always doesnt let me log in and automatically suggest to reset my password
I can’t transfer
I can’t transfer because the code that was sent to me isn’t working. I experienced this two times. Please improve your app, I’m not satisfied. I’m thinking to close my SB account and transfer to another bank. I’m very disappointed









