Poor service
Not happy with your service
Thanks for supporting on the online booking
Thank you for the support from Sayed who
Was vey helpful to do my booking
Was vey helpful to do my booking
The best Rental car
Excellent experience with SelfDrive Mobility. The booking process was smooth, the vehicle was clean and well maintained, and the customer service team was professional and responsive. Highly recommended, and I will definitely use their service again
Great service for booking
Carla from the reservations team has been amazing with giving me every option available, she has been understanding and accommodating to my requests. Very helpful and would always come back to her for any future needs
Great service
Lovely service
Deposit Not Refunded
I rented a car from SelfDrive for three months and returned it in the same condition recorded in the inspection report. Despite this, four weeks after I returned the vehicle, they still refused to return my deposit. The process has been frustrating and disappointing, especially since the car was handed back exactly as agreed. NEVER AGAIN!!!
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Avoid at all cost
Absolutely terrible experience with this app. I made a reservation and went to the airport to pick up my vehicle as agreed. Once there, I was told the vehicle wasn’t available. They offered a “solution”: deliver it directly to my home within the hour.
So I had to pay for a taxi out of my own pocket to get home. Once there: no call, no message, no vehicle delivered. I called every hour, only to get the same line each time: “we’ll be there in an hour.” This dragged on the entire day, only for them to finally admit the vehicle simply wasn’t available.
I then asked for a refund and cancellation, as I could no longer deal with such an unreliable service. Their response? The cancellation department is closed. What a joke.
End result: a taxi ride at my own expense, a wasted day waiting around, no vehicle, and no way to get an immediate refund. Zero respect for the customer, zero transparency, zero organization. I strongly advise anyone who needs a reliable service to stay away from this app.
So I had to pay for a taxi out of my own pocket to get home. Once there: no call, no message, no vehicle delivered. I called every hour, only to get the same line each time: “we’ll be there in an hour.” This dragged on the entire day, only for them to finally admit the vehicle simply wasn’t available.
I then asked for a refund and cancellation, as I could no longer deal with such an unreliable service. Their response? The cancellation department is closed. What a joke.
End result: a taxi ride at my own expense, a wasted day waiting around, no vehicle, and no way to get an immediate refund. Zero respect for the customer, zero transparency, zero organization. I strongly advise anyone who needs a reliable service to stay away from this app.
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Maddar
I had an amazing experience at Self Drive, all thanks to Rizza! From the moment I arrived, she was incredibly helpful, cheerful, and welcoming.
She made the whole process smooth and stress-free, answering all my questions with patience and a genuine smile.
It's rare to come across someone who truly cares about customer experience, and Rizza definitely goes above and beyond. Her positive attitude and professionalism made a big difference.
Highly recommend Self Drive - and if you get the chance, ask for Rizza. She's a star!
She made the whole process smooth and stress-free, answering all my questions with patience and a genuine smile.
It's rare to come across someone who truly cares about customer experience, and Rizza definitely goes above and beyond. Her positive attitude and professionalism made a big difference.
Highly recommend Self Drive - and if you get the chance, ask for Rizza. She's a star!
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Best Customer service
I booked with Rizza at SelfDrive she communicates very clearly and is soo helpful and ready to solve and answer any queries. I will be booking again and want to thank Rizza for making this process very easy.
Awful company - must avoid
Poor service, scam you on phone with product and then give you a car that does not match description and then Refuse to
Change the car . They hold onto your deposit far longer than the legal agreement .
Change the car . They hold onto your deposit far longer than the legal agreement .
Rude customer service and refund policies
Literally the worst service ever. It takes 30 business days so you ll have to wait more than 1.5months to claim your deposit and another week or two when you get your money in your account. When you call the customer service there is a button for refund they never pick up and when you ask the other guys they talk to you in a rude way and say that it is not their scope and ask you to email them. Have no idea why they even have a button for a refund department when you can’t even reach them. Never use their services again!!!!
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10/10 recommend
Very quick efficient. Very good service
First time and last time using this app
Very disappointing and stressful experience.
When my car broke down, I tried to use the in-app option to request recovery support, but I couldn’t reach the rental company at all. Despite having a button for assistance, there was no actual help available. I was left stranded on the highway at 1am with no guidance on what to do, which felt unsafe and completely unacceptable.
I also attempted to return the car early. The app allowed me to select a return date, and I even received a call confirming that a driver would contact me regarding the pickup location. That was two days ago, and since then I’ve had zero updates or follow-up.
I’m writing this review before even completing the full experience because the service so far has been extremely unreliable. I’m still waiting to see if I’ll receive my deposit back within the stated 30 days, which at this point I’m not very confident about.
Overall, poor communication, lack of support, and a frustrating experience.
When my car broke down, I tried to use the in-app option to request recovery support, but I couldn’t reach the rental company at all. Despite having a button for assistance, there was no actual help available. I was left stranded on the highway at 1am with no guidance on what to do, which felt unsafe and completely unacceptable.
I also attempted to return the car early. The app allowed me to select a return date, and I even received a call confirming that a driver would contact me regarding the pickup location. That was two days ago, and since then I’ve had zero updates or follow-up.
I’m writing this review before even completing the full experience because the service so far has been extremely unreliable. I’m still waiting to see if I’ll receive my deposit back within the stated 30 days, which at this point I’m not very confident about.
Overall, poor communication, lack of support, and a frustrating experience.
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SCAM ALERT
I rented a car for a month. The due time was at 4pm. I returned the car at 12pm. At 2pm I was charged for an additional month. First they said I returned the car late. When I provided evidence they told me I was supposed to let them know 24 hours in advance that I am not intending to keep the car according to the agreement. They never sent me this agreement until after the fact and it was not mentioned on the app. No other reputable company does this. If I have to return the car on the day, that is when I drop it off. Since then, they stopped communication and the refund was not completed due to a technical problem. They have been holding my money for almost a month with very little communication. 24-48 hours for refund time turned into 2 weeks and ignoring messages and calls. Additionally they send me someone else’s contract with all their personal details so your personal information is not safe with this company. They also do not return your security deposit until a month later. They did this with my husband where they renewed his rental agreement and we only noticed that when we went back a month later to rent a car and they told us we never returned the car. This company is one big Scam. Do not download this app and use their services to save yourself a lot of trouble.
***Update: after holding the deposit for 30 days, I was able to claim it. It’s been 15 days since I made the claim and the money was still not returned.
***Update: after holding the deposit for 30 days, I was able to claim it. It’s been 15 days since I made the claim and the money was still not returned.
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SCAM ALERT
I rented a car for a month. The due time was at 4pm. I returned the car at 12pm. At 2pm I was charged for an additional month. First they said I returned the car late. When I provided evidence they told me I was supposed to let them know 24 hours in advance that I am not intending to keep the car according to the agreement. They never sent me this agreement until after the fact and it was not mentioned on the app. No other reputable company does this. If I have to return the car on the day, that is when I drop it off. Since then, they stopped communication and the refund was not completed due to a technical problem. They have been holding my money for almost a month with very little communication. 24-48 hours for refund time turned into 2 weeks and ignoring messages and calls. Additionally they send me someone else’s contract with all their personal details so your personal information is not safe with this company. They also do not return your security deposit until a month later. They did this with my husband where they renewed his rental agreement and we only noticed that when we went back a month later to rent a car and they told us we never returned the car. This company is one big Scam. Do not download this app and use their services to save yourself a lot of trouble.
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It is a scam
These folks continue to charge me after I returned my car.
Wonderful experience
Wonderful experience
Self Drive Review
The experience of booking was really great !! The representative was amazing, gave me all the correct details !! The booking was done in fraction of seconds. Great work !!
Broken
App doesnt work, get ‘counter not available’ message which doesnt make sense
Very helpful
Very helpful team helped me with getting my app working again I love self drive thank you for everything
