App glitch
Ive only had my two robots for less than a month and quickly realised that the app is more valuable than the robots! The app no longer works and is stuck in a verification/cloudfare loop so my robots are to all intents and purposes not worth anything. Ive tried everything - resetting password, deleting and reinstalling the app. Nothing works. I log in amd it takes me to the cloudfare authentication page which it successfully accepts only to take me back to login again and so the loop continues. Ive tried contacting the developer but it just takes me to the shark ninja website which doesn’t provided any information or contact for anything other than physical products. A complete waste of time. Im hoping that a developer reads this and gets back to me otherwise I’ll be sending both robots back. Unfortunately a robot vacuum without an app is as useful as a chocolate teapot :-(
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Response from developer
Hello there, thank you for taking the time to leave a review. We're sorry to hear you're having trouble with the app, especially after purchasing your robots so recently. We completely understand how frustrating it must be to get stuck in a login and Cloudflare verification loop despite resetting your password, reinstalling the app, and trying other troubleshooting steps. We'd really like to help get this sorted out. Please use the link below to contact our support team directly and provide as much detail as possible about your device, app version, and the behavior you're seeing. Our team can investigate further and work with you toward a resolution. https://bit.ly/4sXXs5Y Kind regards, SharkNinja US
The app
I love the Rumba so far but not a fan of the app. I can’t schedule individual rooms on a weekly basis so I have to do it manually. You can schedule the whole house but when you do that it takes 8 or 10 hours for it to complete because it has to do several battery charges. So you are constantly hearing it run through out the day. If you could schedule just a room it would only run for about an hour each day. Not sure why they didn’t just add the scheduling section to individual rooms. They already have it for the whole house and you can manually kick it off for any particular room so why not added in the scheduling for each room. definitely seeing this as a huge oversight.
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App stopped workong
Worked good up until the fixed some bugs and now it doesn’t work
Doesn’t remember max power
States that it will remember max power setting but every day it stays on max power in the app but the robot is just at normal power so you have to select normal power again then back on to max power. Contacted shark multiple times about this and nothing happens so sounds like it’s an issue they can’t fix!
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antiquated app
outdated workflow and bad ergonomics that cannot compare with roborock, weird mapping, no cleaning trail, no history. barely works, but needed for schedule so just set it then delete it
Kevin
I bought a shark robot for my wife because she’s clean house OCD…. She named it Kevin and fell in love! It’s something I’ll have to deal with, hahahaha. We had an issue with Kevin after about 2 months, called Shark customer service and they were happy to help correct the problem. Certainly one of our best purchases of the year! Although, I do have to work on not being jealous of him…..
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Higgins
I absolutely love my shark machine most of the time once in a while it gets off balance and I lose one of the brushes, but I just Put it back on I really really like it
Fantastic
I have found my perfect husband.
Works fine
We have had no problems.
Dumb robot
Stupid ahh robot keep saying disconnected and won't let me add in new rooms like wtf
Vacuum works well but software frequently loses connection to wifi
I have 2 of these shark robot vacuums for a few years now and while they are great at cleaning the software glitches sometimes and loses connection to wifi randomly. I don’t have any other problems with the wifi for multiple other devices connected.
Working mom
I’m a nurse that works long hours and a mom of two boys. Having a little helper like the shark vacuum/mop really makes a difference. Especially, when you hate dirty floors as much as I do.
Basically impossible to connect robo vac to WiFi
If you have a smart connect WiFi don’t bother. The vacuum will only connect if you have 2.5ghz WiFi. It takes forever to set up and doesn’t work half the time.
Shark
I absolutely love the shark. It cleans well and I use it almost every day.
App and Connection
At first loved the App and Robot, but starting today the app keeps auto logging off and disconnecting the robot- really hope this is a temporary problem but it’s seriously disappointing and might return and switch brands over it
Murdock
Really like this robot cleaner only have basic model which is really great now after having it for a couple of weeks which I had of went auto detection one for carpets and hard floors but that is a choice thing nothing to do with performance which I have no complaints with this is an excellent vacuum for the money and the matrix clean never misses a spot
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Awesome
I’m loving my Shark Robot vacuum. I have it on a cleaning schedule now and it does a really good job!! It’s so much easier to set this to run and I can just go about my day or leave and run errands. I can use the App be away from the house. I’m very pleased with my purchase.
Self empty issues
For about 2 months my vacuum would not self empty and I cannot figure out why. I found the troubleshooting instructions and changed all filters, the brush roll and little brush and it would not work. Suddenly it has started emptying again but I’m not sure why as I haven’t done anything to it
You need this
I love my shark so much!! He does a fantastic job cleaning - mapping the house is easy and setting a schedule is the best!!
Trying to connect is a nightmare
Trying to get connected to Wi-Fi is a nightmare. It only connects to 2.4 and even after you get connected if you ever have to make any changes to your network trying to get reconnected is almost impossible. Very disappointed in the connectivity but once it’s connected, it works great and I would be more open to give it 4 1/2 to 5 stars if it wasn’t for the difficult connectivity
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