Can’t Verify
Just like many others here, the app won’t let me verify my information. I login, they say I must verify my email, they send link, I open it, they tell me I can’t do verification in web browser(YES IVE TRIED MUTIPLE DIFFERENT BROWSERS OTHER THAN SAFARI) it tells me to finish verification in the app. I go back to app, nothing happens. Then the cycle of logging in repeats itself. This app is terrible. Smh
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Sheraton Vacation
Having a wonderful vacation
Horrible app
App doesn’t work you can’t type in the fields to add your information for check in such as last name required. FIX THIS!
Trash
App is trash. Get an email to check in. I download yesterday another app (because why put it all on the Marriott app), have to create another user name and password, and then when I try to search the reservation, the app won’t let me tap into the fields (such as last name and confirmation number) required to even add the stay to check in.
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Useless app
I download the app to prepare for check in. I’m pretty sure it’s just a ploy to get more information from you to put you on marketing lists. Was not able to find my reservation anywhere in the app. Guess I’ll be going to the front desk.
Andrew
Great
40+ years enjoying Sheraton
Love it
Mrs
Amazing resort. Very clean and well kept. ❤️
Our Favorite Vacation Spot
We come to Sheraton Vistana Resort once a year for our get away vacation, to relax, refresh, visit Disney Springs and even go to a park now and then.
Mrs Quiles
Excellent service
service
service
TERRIBLE
This app is TERRIBLE ! You can’t ever access the payment portal to pay your loan or fees. When trying to book a stay the app shuts down. TERRIBLE AND COMPLETELY USELESS
Same issue as other user
Downloaded for upcoming trip and can’t get registered. Have requested the activation link multiple times (& multiple ways) but it is not working. I co firmed address and mobile number are correct. Please fix!
Can’t get it to work
I just downloaded the app in preparation for our upcoming stay. I cannot get registered. Anytime it say it will send a code/link to my phone number, nothing comes through. And yes, I have verified my phone number is correct.
So, I cannot make an account and/or login.
So, I cannot make an account and/or login.
Amazing
Love this place! Would highly rec to anyone! Friendly staff. Easy access. Walking distance anywhere. Lovely pools. Plenty of seating at pool and eateries.
Owner
The app is very easy to use!
Easy to use
Great app with easy to use graphics
Issues with reservations
App has been horrible this month. Seems like every time you try and book or look for availability, error message appears to call. Who wants to call and wait an hour for a liver person? This has been ongoing for weeks. What’s going on???
Response from developer
We are sorry you are disappointed with your mobile app experience and appreciate your feedback. Unfortunately, if you experience difficulties using your mobile app and are unable to use the website, you will need to call Owner Services for assistance.
Constant issues
Constant issues. Latest, is a message pops up “we are having technical difficulties. please try again”. The app crashes often.
Response from developer
Thank you for sharing information from your mobile app experiences. We are sorry for the difficulties you described, but appreciate your feedback as we continue to make improvements. Whenever you experience difficulties, please visit the website or contact Owner Services by calling 888-786-9637.
Eyedocsing
Easy to Navigate
Response from developer
Thank you for your perfect review. We are delighted you had an easy time navigating and enjoyed using the mobile app!
It doesn’t work
I’m a Sheraton resort owner and have used the app for years. But the latest release of the Sheraton/Starwood site simply doesn’t work. Every request times out - it’s useless. Someone didn’t QA this release. And the app doesn’t work on my phone, tablet and computer.
