DONT BUY ANYTHING USING THE APP
My biggest disappointment was the photo system, which feels like a masterclass in how not to run modern technology. If you pay for photos through the app, retrieving them later becomes an adventure in frustration. They treat you like a criminal for trying to access your own pictures, while casually charging nearly 300 dollars for five different dolphin photos. Apparently that is the price of “memories.”
The only professional photo opportunities are with the dolphins. That is it. If you were hoping for nice family photos around the park, good luck. You will leave with dozens of dolphin-only pictures and maybe one or two where your family accidentally appears in the background.
If your phone dies, congratulations, your photos die with it. Staff will not release anything unless you can prove you prepaid. Even if they locate your pictures in their system, without proof, you are simply out of luck. So be sure to pack charging cables, a power bank, and maybe a backup phone, because this place clearly does not believe in redundancy.
It is 2026, we have AI, cloud computing, facial recognition, and instant digital delivery, yet anything tied to their app is unreliable and frequently unlinked. Meanwhile, the check-in process feels proudly modeled after 1995. Clipboards would not have surprised me.
Everything is designed around the assumption that guests are trying to steal their own memories. Ironically, the only real theft happening is at the register. They also claim animals are kept enclosed for “research purposes” and not just for photos, which is fascinating, since there is absolutely zero evidence anywhere of any research results.
The park itself is tiny. The water is painfully cold everywhere except the lazy river, which moves at a thrilling pace of almost-not-moving. Photographers are well trained, customer service is decent, and dolphin trainers are excellent, which somehow makes the overall experience even more disappointing.
Sure, kids will have fun. But between the outdated systems, absurd photo pricing, and frustrating policies, this place feels like a very expensive lesson in lowered expectations.
All I can say is good luck!
The only professional photo opportunities are with the dolphins. That is it. If you were hoping for nice family photos around the park, good luck. You will leave with dozens of dolphin-only pictures and maybe one or two where your family accidentally appears in the background.
If your phone dies, congratulations, your photos die with it. Staff will not release anything unless you can prove you prepaid. Even if they locate your pictures in their system, without proof, you are simply out of luck. So be sure to pack charging cables, a power bank, and maybe a backup phone, because this place clearly does not believe in redundancy.
It is 2026, we have AI, cloud computing, facial recognition, and instant digital delivery, yet anything tied to their app is unreliable and frequently unlinked. Meanwhile, the check-in process feels proudly modeled after 1995. Clipboards would not have surprised me.
Everything is designed around the assumption that guests are trying to steal their own memories. Ironically, the only real theft happening is at the register. They also claim animals are kept enclosed for “research purposes” and not just for photos, which is fascinating, since there is absolutely zero evidence anywhere of any research results.
The park itself is tiny. The water is painfully cold everywhere except the lazy river, which moves at a thrilling pace of almost-not-moving. Photographers are well trained, customer service is decent, and dolphin trainers are excellent, which somehow makes the overall experience even more disappointing.
Sure, kids will have fun. But between the outdated systems, absurd photo pricing, and frustrating policies, this place feels like a very expensive lesson in lowered expectations.
All I can say is good luck!
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Really helpful
I recently went on a trip the app really helped
Purchases cannot be linked to the app
Reviewing the reviews, I see that this problem has been going on for more than 3 years and you still haven’t provided a solution. You send an email with suggestions to download this app and keep everything digital, since this is the only way to have the passes electronically. However, purchases cannot be linked to the app. Nobody wants to keep using paper reservations during vacations, but with this app there is no other option. It is very inconvenient.
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Can’t create an account
I have tried numerous times to make an account & it keeps telling me there is an error & to try again. After 50 tries, I’m done.
No way to add reservation to app
No way to add a reservation if purchased before creating an account or you do not buy on the app first. Should have a way to enter your reservation code or scan it at the very least. Very frustrating
