Lacking
It was great at first but lately it’s been a hassle. It doesn’t open or show anything on page
Terrible app!
It’s so slow and 95% of the time the app doesn’t work or the website. It takes forever to load anything. It’s so frustrating that I have stopped using the app for pickup orders. I would rather go somewhere else where the app actually works. I can’t even get it to load to work for rewards at the gas pump.
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SLOW
Hardly ever fully loads
Might Work, Might Not
Both the United and its sister app Marketstreet only actually load and work a small percentage of the time. Most of the time it’s worthless to me for that reason, and so I switch to something that actually works even though is prefer to shop here. You’re losing business by not having a functioning app!
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Hardly works
This app hardly works and never loads correctly. I’m just deleting it again.
BS advertising
Add says bone in prime rib says average price of 29.90 but this was wrong. Most inexpensive was 60.00 after discount because there wasn’t a prime rib anywhere close to the weight needed for that price. You shouldn’t put that figure in your advertising if you don’t have it cause not gonna buy a prime rib for two people that will feed 10. Merry Christmas and you should be ashamed
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App does not highlight grocery aisles like Walmart
As far as I can tell, United Grocery does not provide Aisle numbers when a user searches for an item
Feedback on app
The United Supermarket in my town, in my experience for the last 16 years, is exceptionally staffed and stocked most every time I shop there. The manager maintains a very clean store and friendly and courteous employees. There are only 3 stores in my town where you can shop for groceries, one of them being Walmart. I much prefer shopping at United for the reasons I’ve listed above, even though I may pay a little more at times, I still prefer United. My only criticism is about your new versions of the App. On a fixed income so I’m shopping as wisely as possible and up to about a month ago, no problems with the App. Lately and I shopped yesterday afternoon, I’m having to spend more time checking my list on the App as it doesn’t show all products I’ve checked while I’m in the store. So my issues with the App are, checking products and not showing up on the list, having to login frequently, deleting the App and redownload weekly, unchecking items on its own. I am looking forward to the bug fixes that I hope are being implemented for the App. Thank you to anyone who has the patience to read this long reply. 😄
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Response from developer
We're sorry to hear that you have been having issues with our app. We are constantly updating the app and trying to improve the online shopping experience. We'd be happy to try and trouble shoot any issues you may be having. Please reach out to us at guestservices@unitedtexas.com. Thank you for your valued feedback!
Truly the worst
This app makes me wish smartphones didn’t exist.
Watch out for HEB
This app will make HEB an even stronger option, especially with a second store coming to Lubbock. How United leadership allows this app to operate, is beyond me. Absolutely worthless app.
Useless and painful
Every update is worse. This one keeps logging me out so I have to log in every time I open it. It won’t load now… AGAIN. The IT developers need to be fired and banned forever from anything tech related since they clearly have zero clue what they are doing. This is ridiculous and I’m about to just start buying from Walmart. At least their app works.
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App
Did an update and now nothing is working. What’s going on
Decent store, Terrible app
Slow, forgets my sign in, loses my credentials. Should hire the Walmart app team.
Update has ruined this
How do you manage to make the app even harder to use with an “update”?
Now you just get blank pages with in all areas.
I can’t access my pharmacy to get my refills.
Whoever is in charge of this app needs to be fired and then go take a lesson from WalMart.
Now you just get blank pages with in all areas.
I can’t access my pharmacy to get my refills.
Whoever is in charge of this app needs to be fired and then go take a lesson from WalMart.
Concept ok - Speed BAD
Please improve the speed of this app and I will be very happy!
One of the most frustrating apps in existence
Doesn’t launch reliably, constantly fails to load pages, can’t check out without issues….. just go o HEB. Their app works beautifully.
Great Job
I think United does a great job with my delivery.Thanks for the help when delivering.
Not to leave them on my porch without my knowledge.
Not to leave them on my porch without my knowledge.
Zero stars
Your app is absolutely worthless! Not a single category will load, no matter how long I wait. You need to scrap it and start over. My 8 year old grandson could design a better functioning app! It makes me not even want to shop there.
Huge headache
On this app for the pharmacy it always says my payment method cannot be saved. However if I call the pharmacist always says yes it’s saved already. One cycle circle that’s not needed in slightest.
Absolutely worst
It doesn’t seem to matter how many updates this app has. It’s seriously the worst. I’ve been trying to go to a different profile on the pharmacy section and no matter what I do, it goes back to my profile. The app itself doesn’t want to work 9 times out of 10 so doing online orders is ridiculously tedious. With the technology that’s available now a days, one would think it would be less buggy.
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