Don’t waste your money and time ordering products in shoppers stop
Response from developer
Hi, We sincerely apologize for the frustrating experience you've had with your order. We understand how disappointing it is to face delays, unclear communication, and stock issues, especially after investing your time and trust in us. This is not the standard we aim for. We would like to investigate this matter thoroughly and make things right. Please share your order details at onlineescalation@shoppersstop.com, and our team will prioritize resolving your concern at the earliest.
Extremely poor service & Zero Accountability
I have already contacted customer care THREE TIMES, and every single time I was given the same assurance: “You will receive it tomorrow.” But the next day comes and goes, and there is still no delivery and no proper explanation.
I have now also sent an email to the Grievance Redressal Team, because the regular customer care channel has completely failed to resolve my issue.
This is not just a delay anymore. It is the repeated false assurances, lack of transparency and complete absence of accountability that is extremely frustrating.
If Shoppers Stop cannot honour its own committed delivery date, customers should at least be given an honest update instead of being repeatedly told to wait “until tomorrow.”
Three customer care complaints + one grievance email, and still no proper resolution.
I expect a senior representative to contact me personally, investigate this matter and provide a proper explanation and resolution.
Very disappointing experience from a brand I expected much better from. Think twice before ordering from Shoppers Stop if you need your product by a specific date.
Response from developer
Hi Sonal, We sincerely apologize for the extremely disappointing experience you have faced with your order. We understand how frustrating it must be to receive repeated assurances without resolution, especially when the product was needed for an important occasion. For immediate escalation and personal attention from our senior team, please reach out to us at onlineescalation@shoppersstop.com with your order details. We will ensure your concern is prioritized and addressed with the urgency it deserves. Regards, Team Shoppers Stop
Bad experience
Response from developer
Dear Customer, We sincerely apologize for any inconvenience caused to you. Please share us your registered contact details & Order ID via WhatsApp at 8655705589, email at customercare@shoppersstop.com, or call us at 0796-972-7777 (8:00 AM–10:00 PM) so we can address your issue promptly. Thanks & Regards, Team Shoppers Stop
No customer care
For the past month, I have been submitting daily complaints regarding this issue, each time receiving a new case number. However, the cases are closed the very next day with an email stating that the issue has been resolved, despite the problem remaining unresolved. It seems that there is a policy to close cases regardless of whether the issue has been properly addressed.
As a paid member, I have already lost over Rs. 5000 due to this ongoing problem. If your company does not intend to support its premium customers properly, I believe it would be more appropriate to remove the app altogether.
Response from developer
We sincerely apologize for the unpleasant experience you had to go through. Please send us a direct message (DM) with your contact information so we may get in touch with you for a better understanding.
DO NOT BUY FROM THIS WEBSITE
Response from developer
We sincerely apologize for the inconvenience this has caused. We understand how frustrating this situation must be, and we will actively work to resolve it as quickly as possible.
