Bad experience
Subject: Urgent: Return Picked Up But Refund Not Processed Dear [Customer Service / Specific Contact Name], I hope this message finds you well. We are writing to follow up on a product return for which the item was picked up two months ago, but the status has not been updated in your system, and the refund has yet to be initiated. Despite repeated calls to your customer care team, we are not getting a resolution. Each time we contact support, a different agent responds and asks the same set of questions without offering any clear updates or next steps. This has caused unnecessary delays and frustration. We request your urgent assistance in: 1.Confirming that the returned product was received at your end. 2.Updating the return status in your system. 3.Initiating the pending refund immediately. Please let us know how we should proceed to ensure this issue is resolved without further delay. We look forward to your prompt response. Regards
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Response from developer
Dear Customer, We sincerely apologize for any inconvenience caused to you. Please share us your registered contact details & Order ID via WhatsApp at 8655705589, email at customercare@shoppersstop.com, or call us at 0796-972-7777 (8:00 AM–10:00 PM) so we can address your issue promptly. Thanks & Regards, Team Shoppers Stop
No customer care
I am facing a critical issue with my account, which is preventing me from logging in. Unfortunately, I have not been able to get any meaningful support from your customer care team, as they lack the professionalism to effectively handle my case.
For the past month, I have been submitting daily complaints regarding this issue, each time receiving a new case number. However, the cases are closed the very next day with an email stating that the issue has been resolved, despite the problem remaining unresolved. It seems that there is a policy to close cases regardless of whether the issue has been properly addressed.
As a paid member, I have already lost over Rs. 5000 due to this ongoing problem. If your company does not intend to support its premium customers properly, I believe it would be more appropriate to remove the app altogether.
For the past month, I have been submitting daily complaints regarding this issue, each time receiving a new case number. However, the cases are closed the very next day with an email stating that the issue has been resolved, despite the problem remaining unresolved. It seems that there is a policy to close cases regardless of whether the issue has been properly addressed.
As a paid member, I have already lost over Rs. 5000 due to this ongoing problem. If your company does not intend to support its premium customers properly, I believe it would be more appropriate to remove the app altogether.
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Response from developer
We sincerely apologize for the unpleasant experience you had to go through. Please send us a direct message (DM) with your contact information so we may get in touch with you for a better understanding.
DO NOT BUY FROM THIS WEBSITE
Pathetic experience! I have been chasing Shopperstop customer care team and struggling a lot. Firstly wrong product was deliver to me and then product pickup was delayed finally when product was picked up amount is not yet refunded to me. This has been going on since 27th Jan it more than a month now. The experience has been worse for me. I have time and time again called, emailed and every time new timeline was given to me. I shared all pictures of product, wrong product, and details requested and still QC was failed which should not have happen on first place. Today also i called and again new timeline was given to me. So much of energy i had to invest to get my money back and there are no updates from your end also.
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Response from developer
We sincerely apologize for the inconvenience this has caused. We understand how frustrating this situation must be, and we will actively work to resolve it as quickly as possible.
No results found
I have been using the app since past few years and it was smooth, but recently it stopped working, whenever i open any category it shows no result found. Deleted and reinstalled but still the same
Response from developer
Dear Customer, We truly regret the inconvenience that you have encountered. We kindly request that you share your registered contact details through a direct message (DM) so we can connect with you to gain a deeper comprehension of your problem and issue a solution at the available opportunity. Thanks & Regards, Team Shoppers Stop
Shoe
Good
Worst app
I have see a worser app in my life. Never recommend downloading and buying through it. If you can go in person and buy from the store. The customer care is utter useless and waste.
In my case they delivered wrong items multiple times, they couldnt track a part of the undelivered order (but in the app its marked as delivered but I did not receive it). Contacting customer case multiple times, sending mails were utter waste of time. All they said was they successfully dispatched from their end. Isnt it their responsibility to ensure the proper delivery? Its been 45days since I placed the order and the case is not addressed from their side. Its a scam to swindle customers money.
My advice : if you get everything right on the first go you are lucky. Else you will see the worst side of their customer service.
In my case they delivered wrong items multiple times, they couldnt track a part of the undelivered order (but in the app its marked as delivered but I did not receive it). Contacting customer case multiple times, sending mails were utter waste of time. All they said was they successfully dispatched from their end. Isnt it their responsibility to ensure the proper delivery? Its been 45days since I placed the order and the case is not addressed from their side. Its a scam to swindle customers money.
My advice : if you get everything right on the first go you are lucky. Else you will see the worst side of their customer service.
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Order status tracking on exchange
I had a bad experience in trying to get size exchanged 2 apparels. 1. It took time to understand how to raise a Return/exchange req, sonce both were clubbed and the option to do so is hidden in the ordered item and can only be seen if one notices 3 dots
1. The app needs to be more user friendly to raise a return req or an exchange req, currently both are clubbed and a req for an exchange was entered as a return with refund
2. The time and followup it took to get a status is 3-4 weeks with the service desk and the email mgmt team. There is no handoff, notes- so everytime i called or emailed i had to reiterate the problem.
3. The team who handles emails is in a hurry to close the req with a statement- your issue is addressed and the tkt wil be closed, where in-fact the issue was not addressed or resolved
4. Shoppers Stop is a wellknown shopping stop for a lot of customer base. Making the software more user friendly will increase your customer review rating.
1. The app needs to be more user friendly to raise a return req or an exchange req, currently both are clubbed and a req for an exchange was entered as a return with refund
2. The time and followup it took to get a status is 3-4 weeks with the service desk and the email mgmt team. There is no handoff, notes- so everytime i called or emailed i had to reiterate the problem.
3. The team who handles emails is in a hurry to close the req with a statement- your issue is addressed and the tkt wil be closed, where in-fact the issue was not addressed or resolved
4. Shoppers Stop is a wellknown shopping stop for a lot of customer base. Making the software more user friendly will increase your customer review rating.
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Couldn’t use card. Very frustrating experience showing
Couldn’t use card. User keeps coming as null despite first and last name clearly showing in Account Setting
Supremely pathetic app
Those who purchase gift card shopper stop make sure to trouble them by giving so many issue, in my opinion SS wallet and app should be stopped and SS should serve customer directly in their store
Response from developer
Hi , I definitely understand your concern; I'll pass on your feedback to the relevant team for consideration. We firmly believe that there is always a room for improvement. Do reach out to us if you need any further assistance, we'll be delighted to assist.
Not a good online experience.
Shopper stop as my personal experience not good for online shopping, and I am writing it after few such experiences.
1. The returns are impossible, I bought a kids dress which was very tight fit and I was not able to exchange or return it.
2. In another case I received a damaged kids dress which I was not able to return.
3. Also, the orders get frequently canceled due to out of stock.
4. The customer care is of not much help.
I don’t give less than 2 stars but this app deserves 1 star.
1. The returns are impossible, I bought a kids dress which was very tight fit and I was not able to exchange or return it.
2. In another case I received a damaged kids dress which I was not able to return.
3. Also, the orders get frequently canceled due to out of stock.
4. The customer care is of not much help.
I don’t give less than 2 stars but this app deserves 1 star.
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Response from developer
Hi, we are sorry for the bitter experience you faced. Trust us, our only intention is to make sure our customers have a hassle free shopping experience.
Tops
I am ordering for the first time and surely love the app
Unprofessional
I have ordered a bag like 5 days before(prepaid), but they didn’t ship it , according to app the order was confirmed. So I called the customer care and the person on the other side says it has not been confirmed too. And all this is happening because of some technical error. When asked about the solution he told me to wait for another 5-7 (working) days or just cancel the order for which the refund will take time of 7-10 days. So technically in any which way I have to wait above that his reply was so laid back that any person will get agitated. I ordered from shoppers stop as I thought it is a good brand and believed their professionalism must be on point , but to my disappointment they are just fooling people around and taking their customers for granted. I don’t think I will ever purchase anything from this brand, be it online or offline. This is how you loose customers!!
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Response from developer
Hi , that's not the experience we want you to have with us, sorry about that! Request you to share your order details via direct message, let me have a look and fix the issue as soon as possible.
Extremely bad service
I wonder how their app is so well rated on the App Store. It’s just unbelievable because their service is pathetic to say the least.
In the era of e-commerce, this company is so outdated. Their service delivery is extremely slow. Their exchange pace is unimaginably slow. They take about a week for quality check, from the date they receive the return order, which itself is slowwww.
They tie up with the slowest delivery partner and even a near by destination needs about a week to deliver.
I’m still waiting for an exchange order that I placed last month. And their Call Center says this is their usual timeline for exchange orders. Lol!
As soon as I get my exchange order, the first thing I would do is nothing but delete this app!
In the era of e-commerce, this company is so outdated. Their service delivery is extremely slow. Their exchange pace is unimaginably slow. They take about a week for quality check, from the date they receive the return order, which itself is slowwww.
They tie up with the slowest delivery partner and even a near by destination needs about a week to deliver.
I’m still waiting for an exchange order that I placed last month. And their Call Center says this is their usual timeline for exchange orders. Lol!
As soon as I get my exchange order, the first thing I would do is nothing but delete this app!
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Poor Customer service
No proper customer service available to resolve any issues
Great and prompt customer care
Sharing my experience with online shopping on the app, i had ordered wrangler reinforced trousers which were delivered on time, however, the colour was an issue. I raised an exchange request and the trousers were picked up. After 2-3 days the exchange was initiated but it was only for the size and not the colour. Apparently exchange policy is only on size. I call the customer care and was patiently heard.. Thereafter i was suggested that instead of exchange, return can be initiated so that SS credit points can be added into the wallet which can be used for ordering the correct colour. Here i thank the customer care executive for promptly advising me and solving the concern. The amount was credited instantly and i could re-order the correct colour in no time.. In all it has been a great experience on shopper stop. Thanks!!
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Worst app in today’s time and worst customer support of Shoppers stop
This app takes a hell lot of time to load in first place then how much refund we will get for a product that is not specified clearly. When you try to place a exchange request then it will just say request submitted but that was not submitted actually, so this is the worst part that customer thought I have placed the request but it was not actually.
Then comes the customer support which is again pathetic I’ll say. Every time u call they will just raise a complaint for that and they will not provide any resolution. Also sometimes they pick the call and put it on hold and they will cut it later on just to escape from the query which customer have.
Talking about products, in store products are good but whatever they supply online is of not good quality and almost every product is very large than its size mentioned in the app.
So overall very bad experience using this app and I want to give rating in minus actually, very very disappointing from a brand like this.
Then comes the customer support which is again pathetic I’ll say. Every time u call they will just raise a complaint for that and they will not provide any resolution. Also sometimes they pick the call and put it on hold and they will cut it later on just to escape from the query which customer have.
Talking about products, in store products are good but whatever they supply online is of not good quality and almost every product is very large than its size mentioned in the app.
So overall very bad experience using this app and I want to give rating in minus actually, very very disappointing from a brand like this.
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Worst Service
I have ordered a shoes of size 10 they delivered with size 9. I have ordered these shoes in May they delivered with size 10 with different Color then I requested for exchange they have sent size 9 shoes then I returned it. Now I ordered same shoes with size 10 they again delivered with size 9 then I have raised a ticket to exchange of shoes, I have received a mail from shoppers stop that they will address my query but till now that ticket is unresolved, I have sent multiple mails to them and their standard answer is that they will take 24 hours of time to resolve but after 41 days they have responded and said that they will pick the product, Wow what an service it is …. How can you guys take 40 days to initiate the product return process , so lazy
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App is very very slow
App is very slow on iOS
Good shopping experience
Hi , The brand ShoppersStop is good which has a lot of variety of apperals. The o e thing with the app which developer needs to work on is the Bag feature. In a use case where you have to remove an item from the bag it takes ages to process the request. Also there should be an option if you want to remove all the items at once. It would be good. I am a big fan of ShoppersStop and would want to see if the review is helpfully in any way. Since Today the App is not working fine. There are so many issue. - unable to submit feed back on the app where we can submit feedback. - UI buttons for viewing the orders profile is not visible on the app screen.
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Response from developer
Hi Amit, Thank you for sparing your valuable time and sharing your experience with us.
Ok
Can hang up sometimes. Otherwise all good
