Simple process
Great products but Apple Pay doesn’t work.
Poor design
I don’t like how you navigate in this app. Is it so simple it’s difficult?
I like
Me gustan los productos solo que deberían de ser más duraderos los sensores y meter más colores dorado con blanco
Liners
Awesome trash can Best ever the liners are well made and durable
Truly terrible
Sign in every time you open it - very buggy.
Website
I find your website hard to navigate. I wanted to order size M odor control trash bags. When I finally found the right trash bags it gave me only 1 option. It did not even tell me how many were in the order.
Response to my Reiview
U guys can’t even do that right! Send me to some link to attempt to speak with your outsourced, third party, incompetent staff. Again, pathetic.
App hasn’t gotten better - quite possibly the worst shopping experience ever.
App hasn’t gotten better - quite possibly the worst shopping experience ever.
Beautiful design; rough UX
Cart was invisible until a recent update. Now the “checkout” button appears in some areas of the app and allows you to view your cart, but you can’t open items in your cart to verify product details. Apple Pay checkout fails with an error message about billing address, but I don’t have this issue with Apple Pay checkout anywhere else. And after this error, of course my cart disappears.
I would have prioritized checkout flow over the animation for the bag liner size selection screen.
I would have prioritized checkout flow over the animation for the bag liner size selection screen.
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Great products, terrible app
I have multiple trash cans. I use the liners because they fit perfectly, though they are expensive. Having the right size is convenient. For all the great gadgets, they can’t seem to get the app right. I can’t add new liners to a subscription or even place an order. You can’t build a shopping cart, you have to buy various items separately. Shopping is free but makes more sense if they come together. Hopefully they will get the app right one of these days.
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Paper towels
I love everything I have gotten from Simplehuman
However, I’ve been trying to get the paper towels for the pressure arm towel holder for months.
Why can we not get them?
I would really love someone to tell me why.
However, I’ve been trying to get the paper towels for the pressure arm towel holder for months.
Why can we not get them?
I would really love someone to tell me why.
Trash done easy!
Simply stated I love my SimpleHuman dual trash container. Trash goes on one side and recycle in the other. Ta-Da done.
Phone Number Required
I am not providing you with my mobile number for you (or whatever entity you sell my number to) to spam
me with text messages. App is not being deleted and we will just use Glad kitchen bags. Greed just cost you.
me with text messages. App is not being deleted and we will just use Glad kitchen bags. Greed just cost you.
Phone number required??
I’ve loved by simple human for YEARS. Used the app for refills on trash bags, and new products since I bought my first trash can over 10 years ago. Logged on to buy a 2 more trash cans and can’t use the app without providing my number. Please. I’m already paying big bucks for trash cans and bags but that obviously isn’t enough.
You lost a loyal customer. Hefty bags from here on out and no name lookalikes for my future product needs.
You lost a loyal customer. Hefty bags from here on out and no name lookalikes for my future product needs.
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Scam
In order to register your trashcan for a 5 year warranty you have to download this app and sign up with your phone number so that they can try and sell you “liners.” I can’t believe they have a trash bag subscription plan. This is terrible user experience. Can’t ask for phone number right off the bat, you gotta do email or sign in with Google or Facebook is even better and super easy to implement these days. Someone in management made a bad desicion pushing this phone marketing. I’m not going to follow through with this registration and if my trashcan breaks in 5 years I’ll just buy a new one because I don’t want to give my phone number.
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Obsorb pods
The simplehuman obsorb pods work perfectly with the trash can. Nothing smells ever
Now needs phone number.
Simplehuman has lost me as a customer. I have products already registered at simplehuman. When I opened the app today to register something new, I found that they have now forced users to give up their phone number for their use and abuse. There is no option — my email no longer is my login.
Even if you opt out of their garbage marketing emails, they can sell or trade your number, which, believe me, they will do no matter what they say. Why no option for an email? When other reviewers ask this question they are met with a generic soulless corporate non-answer reply. It’s 2025, and companies that still betray trust like this don’t deserve our support.
UPDATE (response to dev): Words are words, actions are actions.
Here's a big tip: completely drop the corporate pablum (no one likes it) and instead endeavor to speak directly and concisely like an actual human being, like a "simple human".
UPDATE (response to dev): Words are words, actions are actions.
Here's a big tip: completely drop the corporate pablum (no one likes it) and instead endeavor to speak directly and concisely like an actual human being, like a "simple human".
Even if you opt out of their garbage marketing emails, they can sell or trade your number, which, believe me, they will do no matter what they say. Why no option for an email? When other reviewers ask this question they are met with a generic soulless corporate non-answer reply. It’s 2025, and companies that still betray trust like this don’t deserve our support.
UPDATE (response to dev): Words are words, actions are actions.
Here's a big tip: completely drop the corporate pablum (no one likes it) and instead endeavor to speak directly and concisely like an actual human being, like a "simple human".
UPDATE (response to dev): Words are words, actions are actions.
Here's a big tip: completely drop the corporate pablum (no one likes it) and instead endeavor to speak directly and concisely like an actual human being, like a "simple human".
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Now needs phone number.
Simplehuman has lost me as a customer. I have products already registered at simplehuman. When I opened the app today to register something new, I found that they have now forced users to give up their phone number for their use and abuse. There is no option — my email no longer is my login.
Even if you opt out of their garbage marketing emails, they can sell or trade your number, which, believe me, they will do no matter what they say. Why no option for an email? When other reviewers ask this question they are met with a generic soulless corporate non-answer reply. It’s 2025, and companies that still betray trust like this don’t deserve our support.
Even if you opt out of their garbage marketing emails, they can sell or trade your number, which, believe me, they will do no matter what they say. Why no option for an email? When other reviewers ask this question they are met with a generic soulless corporate non-answer reply. It’s 2025, and companies that still betray trust like this don’t deserve our support.
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Response from developer
We’re sorry to hear about your frustration with the new login process. We understand your privacy concerns and are reviewing feedback to improve. Our support team is here to help—reach us via live chat or text from 8 AM - 5 PM (Mon-Fri) PST at https://www.simplehuman.com/pages/contact-us, or email us anytime. Thank you for your feedback.
It’s Easy
The app is easy to use. Delivery is fast. Products are great. What more do you need?
Garbage app now
You have to provide a phone number and agree to text messages to even use this app now. If you don’t, you can’t shop. Lost me as a customer now
Beautiful but Flawed
The aesthetic of the app is great but it has too many issues to justify using it. One thing that really bugs me is when I try to order trash bag replacements it only allows me to get huge packs of them. The website offers packs of 30 or 60 whereas I have to buy at minimum 120 on the app for some reason. Also, there is no way to enter a coupon code during the buying process on the app. SimpleHuman was the one who gave me the coupon code so I’d like to just use the one that came with my trash can! I went through the process of adding items to a cart and could not find anywhere to input this info. Very frustrating. Will leave as 1 star until these very simple issues are fixed. For now I’ll order on the big bad Bezos app.
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