Horrible Service
Worst internet company I have ever dealt with in my life. This app doesn’t even work.
Who made this??
This app sucks. The help isn't helpful and I can't even log in. So extremely annoying. Might as well get my own wifi at this point
Never Works When You Need It
Like the title suggests: when you really need it the app and service fail time and time again. When apartment building companies contract out to the cheapest bidder this is what we get.
Worst Internet I’ve ever Used
I am not kidding when I say this. It’s the worst wifi I have ever used. I have better wifi in third world countries. It’s slow , constantly disconnects, the customer service people are useless. All they do is say that they are going to escalate it and nothing ever ends up happening. All their work is outsourced so goodluck trying to understand the person on the other line.
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Terrible Customer Service
My apartment buildings network went out on the first day of class and after two days they still won’t give us any updates. Every time we call to ask when it’ll be fixed all they say they can’t tell us and they’re sorry.
Not working.
I can’t even login I just get a pop up that says one home.
Unreliable customer service and repairs
I have been trying to get my internet at my apartment repaired for two months and everytime I call they say they are working on it, but nothing ever happens. They have sent techs to my apartment but they do not fix anything. I have no idea what they do, but it’s not fixing my internet.
WORST WIFI SERVICE
Worst WIFI service ever. Can not connect more than one device ever. It keep connecting and disconnecting always.NEVER EXPECT SUCH POOR WIFI SERVICE IN A COUNTRY LIKE USA!!!!
Absolutely Terrible Experience
SingleDigits app and company are ill-equipped. Their internet services are completely unreliable and I am shocked Greystar would utilize their company for their apartment complexes. We have gone days without internet with hardly any updates. Never compensated for the impact it has on our jobs. It’s just unacceptable business practice. The app is no help at all either.
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App doesn’t work, Wi-Fi doesn’t work
OMG you guys have to fix this app.. the Wi-Fi disconnecting multiple times a day & being slow is already one issue, but not even being able to get past the login page on this app makes things even more frustrating. It’s like every day I’m having to troubleshoot an issue with the Wi-Fi in the midst of trying to work from home & even when contacting technical services, we still haven’t gotten to the bottom of the issue.. I’m afraid to even have guest over to watch a movie again lol the service disconnected so many times & I couldn’t even get into the app at all to figure out what’s going on..
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STILL CANNOT ADD DEVICES
Please update the app and regularly monitor it because I see from an older review that people have not been able to add devices themselves for over a year which is something you promise. A group of residents are going to contact my apartment complex to request a new provider because you guys don’t care about the consumer.
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Wish I could give ZERO stars!
I’ve moved in to an apartment building that god knows why only has this service. The WiFi is slow and it keeps disconnecting every once in a while. I wanted to see if I could restart the router or something and downloaded this app and guess what? It’s stuck on the login screen. I type my email and a green tick appears as though it logged me in but then nothing happens. It stays there on the same login screen for hours. Tried reinstalling multiple times only to end up seeing the same terrible functionality. How HARD is it to make a good app? If I ever move out of this place, it’ll only be because of Single digits.
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Terrible
This app is terrible, doesn’t display devices which are connected to your WiFi, can’t connect my thermostat to my app which I was able to do before…..
App issues
App does not let me login after email is entered
The worst company in America
This company has been known to have the worst customer satisfaction because most of their products will last one month then appear to have severe issues with the intended services. This will lead to external fees and repairs, if not your service will never be fixed or downgraded. I’m not completely sure how a company can still operate morally and ethically knowing they are taking advantage of their own customers. If u try to contact customer service they will always mention sending a technician to fix it, but nothing will happen and no one is usually sent. I’ve heard other customers wait months for a simple fix.
This review is to deter any sane individual to be business with them, and for the company itself to at least hold itself accountable for their business practices.
This review is to deter any sane individual to be business with them, and for the company itself to at least hold itself accountable for their business practices.
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This company is horrible as well as the app
There is no reason to have this app installed other than to get the password for your home internet. I have had to call the company for internet problems over 100 times in the past few months and they just pass the buck to the next person or team.
They also removed their google reviews because of the sheer number of 1-star reviews they got. Do NOT trust this company.
They also removed their google reviews because of the sheer number of 1-star reviews they got. Do NOT trust this company.
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Bad
Terrible app terrible wifi
Missing Features
App still doesn’t offer the feature to add devices ourselves. This is quite annoying, as you have to call to have a device registered and even then it will sometimes work temporarily and then stop working after a few days, resulting in more calls. It is lost on me as to why ethernet ports don’t just work immediately and instead you must register devices with them, given you will be the only person with access to them in your apartment/room. Same goes for the WiFi, as it is password protected which should mean the registering is unnecessary.
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Absolutely horrible
This app is the most useless, unhelpful app I have ever come across. The internet that it services barely works on my devices, its help page never loads properly, and any attempts to resolve issues just lead to more problems. If the apartment complex you plan to move to uses this app for internet, I highly recommend you reconsider. This is not worth the utility money at all.
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This app doesn’t work well at all.
The “Help” and “About” features are broken (blank pages and the “Help” feature gives a weird error message), and devices do not show up. Even worse is that you are FORCED to use the app just to connect to Wi-Fi! Zero stars if I could!
