Review
Minimum balance should be 200 for every ride not once and we applied withdrawal 4/5 days back and didn’t get the money back
Do not recharge
Once you recharge, they dont refund the money- they only have an option to raise a request but the request gets rejected and you will never get your money back.
Worst app I have ever used
I used smart bike in Narsingi cycle track Hyderabad. First of all the app was not responding at all. After so much try it was able to scan one bike. I paid the initial amount as it asked me to do. The ride started but bike didn’t unlock. Tried ending the ride and restating but nothing was working. After half an hour had to leave without even riding the bike. The ride stopped after 4-5 hours and the charges reached to somewhere 500 rs.
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Scammers won’t return money
I rented a bicycle in Chandigarh. Since I was new to service, they asked to sign up and minimum add ₹100 to account! On asking, whether the unused money is transferable, they agreed and told it’s part of the process and wallet money can anytime be transferred to source account.
First the lock of the cycle was not okay! After using it I parked it back in station and faced lock issue, customer care helped in locking the cycle. I came back home and after a few months, I realised that I was overcharged, raised it with customer care and they issued a credit in wallet.
Later when requested a refund of wallet money which ramain unused for months, app showed it will be done.
Did dozen of follow ups with customer care team, didn’t get any satisfactory help. They would always say it will be done in an hour or in a day; after calling back after a day — they would repeat the same script again. Wrote emails, got no response.
Fed up of follow-ups and I think I have lost all my money in this process.
Wrote this, so you don’t make the same mistake as I did. Highly not recommend!
First the lock of the cycle was not okay! After using it I parked it back in station and faced lock issue, customer care helped in locking the cycle. I came back home and after a few months, I realised that I was overcharged, raised it with customer care and they issued a credit in wallet.
Later when requested a refund of wallet money which ramain unused for months, app showed it will be done.
Did dozen of follow ups with customer care team, didn’t get any satisfactory help. They would always say it will be done in an hour or in a day; after calling back after a day — they would repeat the same script again. Wrote emails, got no response.
Fed up of follow-ups and I think I have lost all my money in this process.
Wrote this, so you don’t make the same mistake as I did. Highly not recommend!
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Please don’t top up any amount , we can’t able to withdraw it ,I have loaded 300 rupees and I have t
Please don’t top up any amount , we can’t able to withdraw it ,I have loaded 300 rupees and I have rides the bike for 1 min as the battery is zero I have returned it to take another bike and for one minute they charged 96 rupees and when I tried to withdraw my amount and it is showing pending since 5 days
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