Review
Minimum balance should be 200 for every ride not once and we applied withdrawal 4/5 days back and didn’t get the money back
Do not recharge
Once you recharge, they dont refund the money- they only have an option to raise a request but the request gets rejected and you will never get your money back.
Worst app I have ever used
I used smart bike in Narsingi cycle track Hyderabad. First of all the app was not responding at all. After so much try it was able to scan one bike. I paid the initial amount as it asked me to do. The ride started but bike didn’t unlock. Tried ending the ride and restating but nothing was working. After half an hour had to leave without even riding the bike. The ride stopped after 4-5 hours and the charges reached to somewhere 500 rs.
Show more
Scammers won’t return money
I rented a bicycle in Chandigarh. Since I was new to service, they asked to sign up and minimum add ₹100 to account! On asking, whether the unused money is transferable, they agreed and told it’s part of the process and wallet money can anytime be transferred to source account.
First the lock of the cycle was not okay! After using it I parked it back in station and faced lock issue, customer care helped in locking the cycle. I came back home and after a few months, I realised that I was overcharged, raised it with customer care and they issued a credit in wallet.
Later when requested a refund of wallet money which ramain unused for months, app showed it will be done.
Did dozen of follow ups with customer care team, didn’t get any satisfactory help. They would always say it will be done in an hour or in a day; after calling back after a day — they would repeat the same script again. Wrote emails, got no response.
Fed up of follow-ups and I think I have lost all my money in this process.
Wrote this, so you don’t make the same mistake as I did. Highly not recommend!
First the lock of the cycle was not okay! After using it I parked it back in station and faced lock issue, customer care helped in locking the cycle. I came back home and after a few months, I realised that I was overcharged, raised it with customer care and they issued a credit in wallet.
Later when requested a refund of wallet money which ramain unused for months, app showed it will be done.
Did dozen of follow ups with customer care team, didn’t get any satisfactory help. They would always say it will be done in an hour or in a day; after calling back after a day — they would repeat the same script again. Wrote emails, got no response.
Fed up of follow-ups and I think I have lost all my money in this process.
Wrote this, so you don’t make the same mistake as I did. Highly not recommend!
Show more
Please don’t top up any amount , we can’t able to withdraw it ,I have loaded 300 rupees and I have t
Please don’t top up any amount , we can’t able to withdraw it ,I have loaded 300 rupees and I have rides the bike for 1 min as the battery is zero I have returned it to take another bike and for one minute they charged 96 rupees and when I tried to withdraw my amount and it is showing pending since 5 days
Show more
Fraud - Steal your money
They delete your profile and when you login all the money in wallet is gone. Customer support just say we will contact you back but never do!! FRAUD!!!!
Features missing
Should have option to scan multiple bikes if family is coming as it’s not possible to have multiple mobiles to scan for each bike and use it. App also slow and hangs some times while locking or unlocking between rides which makes it’s very unreliable
Smartbike smart ride in Hyderabad
Excellent initiative by smartbike
Bikes are out of service
I tried with the only 3 bikes in a stand and none of them were operational. This service needs better management
Non Responsive app, incorrect lock status doesnt let you take action.
The App is non-responsive when you try to lock or unlock the so called smart bike. The lock unlock status is incorrectly shown on app so it doesnt let you take any action. I can help with bug fix free of cost. At night , There is no support on-site and limited smart bikes available ~25, most bikes you get will be low on battery or zero, though you can get the manual ones. Too much of wait time, bad connectivity of app and bikes.
This really needs to be addressed as there is considerable crowd waiting for bikes. Or do the process manual on-site since anyways you cant drop the bike elsewhere apart from the designated areas.
This really needs to be addressed as there is considerable crowd waiting for bikes. Or do the process manual on-site since anyways you cant drop the bike elsewhere apart from the designated areas.
Show more
Smart bike is not so smart
Locking system not work properly after locking ride not get end and it continues this make irrelevant money which is not get refund to you
Worst app and service
No maintenance sometimes the lock doesn’t work at the time of pausing or ending the ride and for 30 minutes instead of charging 10 rupees it will empty your whole wallet contact us tab is just a dummy I guess because if you send any email or something they will not even revert seats of the cycle is not comfortable at all there is no bell in every cycle which should be there according to me you always have to maintain minimum 100 rupees in the wallet but if do not want to of that they should shut down this business in Chandigarh right away
Show more
Worst experience for the weekend
Very bad experience with the cycles. Four of us went, and each of us faced issues — one cycle’s pedal was not working properly and was extremely slow, another was uncontrollably fast, and one had a faulty handle that made it impossible to control. On top of that, they had very few cycles available, and the access was not at all easy. Extremely disappointed. We had to recharge ₹300 for such poor service, and my friend even ended up paying ₹400 even though she couldn’t properly ride the cycle. Definitely not worth it.
Show more
Worst experience
Don’t come please go anywhere except here only 10 electric cycles are available all over the path. Horrible
Worst app and service
No maintenance, sometimes the lock doesn’t work at the time of pausing or ending the ride and for 30 minutes instead of charging 10 rupees it will empty your whole wallet. Contact us tab is just a dummy i guess because if you send any email or something they will not even revert. Seats of the cycle is not comfortable at all, there is no bell in every cycle which should be there according to me, you always have to maintain minimum 100 rupees in the wallet but if do not want to continue you will not be able to withdraw any of that. They should shut down this business in chandigarh right away.
Show more
Dont book waste of money
I had a terrible experience with SmartBike Hyderabad. I went there expecting to enjoy a nice night cycling, but out of the 15 bikes available, none of them were working properly. All of them showed low battery and were unusable. It was such a disappointment, especially after traveling a long way to enjoy the ride. If you're planning to come here for a good cycling experience, be aware and don't fall for it. Don't waste your time or energy; this service is incredibly unreliable.
Show more
Locking issue
After ending ride , cycle could not be locked immediately and the same has been done through support centre. Not a good service. It has taken too much time to end the process of ride.
worst app and service
Most of the bikes are either offline or out of charge. What is the use of the service if no one can use it
Poor Service
For the first time I used their service but really had a bad experience. The lock of the bikes are broken and does not even open and bike even not paused, called at their customer care and it was of no help. While parking the bike their map showed - not an authentic stop even though a bike station was there and top of it the bike was not even getting locked again called them and they said we will pick up the bike and will refund your money but nothing has been done till now it’s been 5 days .
Show more
Really a very bad experience.
I have taken this bike and planned to drop it on next docking station but In map they were showing but actually its not there to drop i was going for 25km(5 stations according to map they were showing) started ride at 8:30pm now at 12:41am mid night still not able to find an drop station and haven't reached my home yet.
You should verify the location you marked. One or two can be mistake but this is too much
You should verify the location you marked. One or two can be mistake but this is too much
Show more
