I spent $100 to be able to use this for less than 6 months
Things were fine, then I got a new phone and had to re-download apps. I can’t use the app even if I select “use without account”. So the massager is the equivalent of what I can get at the dollar store.
Trash.
Trash.
Garbage app
The app won’t log in anymore and it won’t allow me to create a new account.
Don’t work
Just got the thing now got the app and it does not work and the website is 404 forbidden
Out Of Business?
This has been the biggest waste of time and money I’ve ever experienced. I bought my Lyric at least 2 years ago. In the box were QR codes that were supposed to link to the app once the app was finished…..who does that? The app has never been available to me. There is a QR code in the firmware of the massager that takes you ti a dead link. I just searched “Lyric” in the app and I had to scroll down to find this app. After downloading I had to create an account so that I can update my massager. Well guess what? You can’t create an account because that server no longer exists. Just remove this app from the store.
Show more
Going Out of Business?
Just check their website. They guarantee a new experience coming in April 2023, and here we are in June, with the same “under construction” message present on the landing page. Emails sent to customer service bounce back as undeliverable. If you update the massager via wifi, it is still on a beta release of firmware that feels very half-baked and must switch between two firmware revisions in order to maintain all features. Not sure what’s going on here but I suppose this is the downside to connected devices that fall out of support from the manufacturer. I wish they would’ve made one final “wrap-up” firmware for the device that’ll disable it’s connected functionality so that it will just turn into a dumb massager if they’re going to go out of business.
Show more
Won’t connect
WiFi setup fails, no way to update device.
Promising idea. If only I could get through the setup successfully.
I’ve had the massager since the Carlsbad 5000 last spring and like the device. But the app is bad. Really bad. I was finally able to get both device and app on Wi-Fi but I have yet to successfully set up a username/password. So I have no account and lyric doesn’t have a website, so no way to get support. I’m embarrassed for them.
Show more
Can’t Create an Account
The developer needs to address the issues that are noted in the bad reviews. You can’t even create an account as the Continue button doesn’t work, whether trying to create an account by email or phone.
App does not work
Many issues with the app please fix!!! I can’t even create an account
Useless
Can’t create an account. Can’t connect device via Bluetooth (won’t find device). Deleted it. May try again if they get their stuff together, but for now it’s useless.
Onboarding Obsolete
Wow. Wait for ~1.5 years in anticipation and excitement for an application that was long delayed, but key selling point. On attempt of creating account in newly launched application you CANNOT even hit continue following username and password input. Very disappointing and unfortunate selling point.
The firmware update to the actual massager is horrible too, but maybe it’s enjoyable as an engineer having successfully used app with massager? Unfortunately the firmware update is needing for onboarding…good luck.
Please invest in good R&D for a functional app in support of your customers.
The firmware update to the actual massager is horrible too, but maybe it’s enjoyable as an engineer having successfully used app with massager? Unfortunately the firmware update is needing for onboarding…good luck.
Please invest in good R&D for a functional app in support of your customers.
Show more
Crap app.
You cannot create an account or login???????? The app needs access to precise location to connect to wifi(HUGE unnecessary invasion of privacy)????? And you cannot do anything with the app if you’re not logged in. Crap.
Can’t even make an account
I like the device itself, but the app doesn’t even let me make an account - I enter in my email or phone number (doesn’t matter which) and the continue button to get to the next step doesn’t seem to work. Very disappointing, as the personalized features of this massager were a large part of the appeal.
Show more
Device seems good - app is terrible
So many fundamental issues - account creation fails , Wi-Fi setup fails, once a device is found but Wi-Fi setup fails you can’t continue with deleting the device and starting all over , requires your precise location to enable Wi-Fi , on and on - great packaging , product design and concept ruined by an app that appears to not have had even basic testing.
Show more
Can’t get past registration
I can neither register using the app by email or phone, nor can I pair my device. Hoping this gets fixed soon.
Will not find device
The app asks for a wifi connection then has a Bluetooth symbol after it “says” it is connected. Nothing happens. Tried to create an account entered email and new password. It does not let me proceed. Useless.
App is horrible
I can’t even sign up to use the app…Horrible
Can’t create account or register product
App is useless. You can’t create an account or register the product. Which are required for moving forward in the app. This needs to be fixed like other reviewers are saying.
Useless
Can’t create an account due to continue button grayed out, so app is useless in current form.
login and create accounts feature is broken
the continue button when trying to log in or create a new account does not work. please fix!!! i love the massager and will update this review once the app is usable.
