Absolute trap. No refund option.
I am forced to leave this review because this app essentially traps your money. Im longer needed to come to the office and access to the physical cafeteria. I have a remaining balance left in my wallet, and when I asked about a refund, I was told by staff(cafeteria buddy)that they "cannot transfer or refund the money" and that I should just "buy things for friends" to empty it.
This is incredibly unprofessional and borderline predatory. If you take people's hard-earned money into a digital wallet, you must provide a way to refund it when circumstances change. Forcing users to spend money they can no longer use is unacceptable.
Do not add money to this wallet. Once it's in there, they will not give it back. Fix your policy and refund my money.
This is incredibly unprofessional and borderline predatory. If you take people's hard-earned money into a digital wallet, you must provide a way to refund it when circumstances change. Forcing users to spend money they can no longer use is unacceptable.
Do not add money to this wallet. Once it's in there, they will not give it back. Fix your policy and refund my money.
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Does not support BHiM upi
The app has Paytm payment which does not support BHIm upi payment. This lack of feature makes the app useless for me… was easier before
Dysfunctional
The app is slow almost all the time, sometimes it resembles IRCTC during tatkal booking. Also the vending machines only work half the time.
Since this is the only way to order on our cafeteria, I’m forced to always call for support or end up having food outside . Waste of time, money and energy.
To put it bluntly, this is a Theva illatha aani 🤷🏼♂️
Since this is the only way to order on our cafeteria, I’m forced to always call for support or end up having food outside . Waste of time, money and energy.
To put it bluntly, this is a Theva illatha aani 🤷🏼♂️
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Response from developer
Hi, we regret for yr experience. Please share a detailed response of the issues that you are facing at support@thesmartq.com. Our team will take a look at it and get back to you.
Disappointed with the service
Always deduct money from the bank. Money will get refund to your bank what the use of this app if order is not placed at the particular point of time .When the people in hunger they trusted in this app and order food.
It’s good, but can be improved a lot!
The app doesn’t provide a very intuitive UPI payment page. I personally use PayZapp, but the app doesn’t have any direct link to the app. And if I choose other UPI, it takes me to a webpage where I have to enter the details every time! This is a very bad experience for users. Also the app doesn’t have direct card payment support. That also takes you to a webpage where you have to enter e everything every time!
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