Worst app I must say. Zero star
2. Screen brightness goes to 100% while waiting to waiting to confirm order received and scan is completed. After which screen brightness randomly goes back to extremely low and not previous state. I don’t know who develop such app feature.
3. Too many pop ups cause delay and unnecessary clicks. Upi details cant be saved so every time you input again ans so on.
Please look into this ASAP.
Response from developer
Thank you for sharing your feedback. We regret that your experience with SmartQ has not been as convenient as expected. We would appreciate the opportunity to understand the specific issues you faced. Please share the details at support@thesmartq.com so our team can review and assist you further.
Zero Refunds on failed transactions
What makes this worse is that customer support simply stated that the refund was added to an expiring wallet, without properly addressing the missing amount or explaining where my personal funds went.
Refund processes should be transparent and customer money should never disappear into an expiring wallet. Very disappointing experience. I expect a proper investigation and refund of the missing amount.
Response from developer
Thank you for sharing the detailed feedback. We sincerely regret the inconvenience regarding the failed transaction and the missing refund amount. We understand your concern, especially as part of the amount paid from your personal funds is still not reflected. Please share your order and transaction details at support@thesmartq.com so our team can review the payment and refund records and assist you with the missing amount.
Absolutely horrible app & ecosystem
This is the worst app everyone I know at my workplace is forced to interact with (this has been surveyed).
I don’t think anyone would ever use this pile of garbage if it wasn’t forced by some corporates for food ordering.
Response from developer
Thank you for sharing your detailed feedback. We regret that the overall app experience, including usability and interface, did not meet your expectations. We understand the importance of a simple, reliable, and user-friendly experience, and your feedback has been noted for review. Please share any specific issues you encountered at support@thesmartq.com so our team can review them and assist you further.
Login & Authentication Not Working
The login and authentication flow needs to be thoroughly tested and verified across supported iOS devices and versions. At present, the app does not provide a reliable sign-in experience.
Response from developer
Thank you for sharing the detailed feedback. We regret the inconvenience caused during the login process. We understand that Microsoft authentication completes successfully, but the additional authentication step prevents you from completing the login and results in an unexpected error. Please share the error screenshot and your registered email details at support@thesmartq.com so our team can investigate the authentication flow and assist you further.
Absolute trap. No refund option.
This is incredibly unprofessional and borderline predatory. If you take people's hard-earned money into a digital wallet, you must provide a way to refund it when circumstances change. Forcing users to spend money they can no longer use is unacceptable.
Do not add money to this wallet. Once it's in there, they will not give it back. Fix your policy and refund my money.
Response from developer
Thank you for sharing your concern. We sincerely regret the experience regarding the remaining wallet balance and understand your concern about being unable to use the funds after your circumstances changed. We would like to have this reviewed further. Please share your registered account and wallet details at support@thesmartq.com so our team can check the specific case and assist you accordingly.
