App sucks
Persistent message “this is taking longer than expected” every time. iPhone, iPad devices both 2 years old, latest version of iOS. Useless app.
Fix your app
Never wants to work. Always taking forever to load when I have great wifi, and your locks suck
Time stamps, and connectivity
Anytime you lock and unlock the door on the app. It’s supposed to give you a timestamp of when the door was unlocked and or unlocked. this app cannot keep track of neither. Especially when you’re trying to adjust the AC it will either not work or it will say troubleshooting is needed. it is severely frustrating to deal with this app.
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Black box of a hub, lackluster app/device integration, mediocre device quality, demanding terms
My community converted to SmartRent a couple years ago. If I move, SmartRent service will deter me from selecting a future community. This service adds minor convenience when it works as intended. However, the equipment provided, its functionality, and app connectivity leave a lot to be desired.
The SmartRent hub is the greatest offender. It demands connectivity to your own personal wifi for full functionality and reliability. I will not connect a device I do not directly pay for and control to my home wifi environment, on top of paying a mandatory “smart home technology fee” to my property. If I cannot manage the device security on my own, I will not allow it onto my network. I have no idea what connections it might try to bridge to my network and I have no way of verifying how secure they keep their devices on their end.
The provided smart lock is fine, but the deadbolt has to be *perfectly* aligned for auto/remote locking to be useful. As it stands, I find auto/remote locking to be nearly useless, though not entirely.
The thermostat seems to work in its own environment. Automations are not shared between the app and the onboard scheduler. The thermostat itself might be fine, but integration with the app is bottom of the barrel.
Finally, any “we’re sorry you feel that way” rings hollow when I effectively cannot opt out of the service. Their terms and conditions have all sorts of liability waivers that I found distasteful for a service so integrated into my home, and which I could not opt out of.
The SmartRent hub is the greatest offender. It demands connectivity to your own personal wifi for full functionality and reliability. I will not connect a device I do not directly pay for and control to my home wifi environment, on top of paying a mandatory “smart home technology fee” to my property. If I cannot manage the device security on my own, I will not allow it onto my network. I have no idea what connections it might try to bridge to my network and I have no way of verifying how secure they keep their devices on their end.
The provided smart lock is fine, but the deadbolt has to be *perfectly* aligned for auto/remote locking to be useful. As it stands, I find auto/remote locking to be nearly useless, though not entirely.
The thermostat seems to work in its own environment. Automations are not shared between the app and the onboard scheduler. The thermostat itself might be fine, but integration with the app is bottom of the barrel.
Finally, any “we’re sorry you feel that way” rings hollow when I effectively cannot opt out of the service. Their terms and conditions have all sorts of liability waivers that I found distasteful for a service so integrated into my home, and which I could not opt out of.
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Buggy
If you open the app while there is no internet connection, it will log you out AND forget your credentials (so face recognition no longer works). If you log back in, home automations will be missing.
Inconsistent
The app keeps signing you out so you can’t rely on it to consistently get you into your building and The codes for guests and deliveries don’t work half of the time.
Door
It shows unlocked while it’s locked
D-
Some features work sometimes but never display accurate information. Two stars because it works sometimes, otherwise one star.
App
They asked for feedback in a pop up
takes forever to load
it works, but only if you pull out the app a mile away before home. also it just doesn’t work sometimes, meaning one has to get out of bed to adjust the thermostat manually
Good looking app but it makes my phone so hot so fast.
Good looking app but it makes my phone so hot so fast.
Not smart
Requires excessive permissions. Remembers nothing. Accomplishes nearly nothing.
It’s 2026 and no widget
Make the app into a widget on iPhone home screens, so we can easily click unlock without opening the app!! It’s so easy to do even a child can ask ai to program the smart rent app to have a widget…
Not impressed
The thermostat connected to this app does not have an option to be removed from Eco mode. I set the schedule continuously throughout the day in one or two hour increments to 72° and regularly this thermostat will automatically set itself to thereabouts of 90°
Whether that is the thermostat or the app, I do not know, but it is not working and I am not happy
Whether that is the thermostat or the app, I do not know, but it is not working and I am not happy
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Unlock
Will not unlock right
Peace of Mind
We are brand new to this system, but once we learn to use it absolutely fall in love with it. The peace of mind, knowing I can lock the door from my place of business or turn the air conditioner down while shopping is amazing. You guys have created a product that is phenomenal.
Locked out frequently
This is the third time that I’ve been locked out. Absolutely unacceptable!!!
Not reliable and can’t use your Apple Watch as well
So many times failed to open the door unless you unlock your phone . Would be more helpful to have accessibility using your Apple Watch
Locked me out until new TOS accepted
Seriously guys? I use you to unlock my door and provide access to my HOME.
This wouldn't be such a big deal, but the fling gesture to scroll didn't work; instead it just scrolled for a bit, then stopped. I was expecting it to just scroll all the way to the bottom, like pretty much every single other app. We are not going to read these, stop making our lives harder and possibly endangering us for TOS that may not even hold up in court... because it isn't reasonable to expect a user to read 100 pages of legalese they won't even understand, which is why pretty much every app makes scrolling to the bottom absolutely painless and quick.
I had to scroll by dragging a tiny little slider on the right, so at least there was that.
I eventually just entered in the lock code, ie bypassed the app entirely.
Please tell Claude Code 'a user complained that a fling gesture on the scrolling TOS view ended too quickly, and only scrolled the view a few lines. Look at the TOS view code to see if there are any issues'
This wouldn't be such a big deal, but the fling gesture to scroll didn't work; instead it just scrolled for a bit, then stopped. I was expecting it to just scroll all the way to the bottom, like pretty much every single other app. We are not going to read these, stop making our lives harder and possibly endangering us for TOS that may not even hold up in court... because it isn't reasonable to expect a user to read 100 pages of legalese they won't even understand, which is why pretty much every app makes scrolling to the bottom absolutely painless and quick.
I had to scroll by dragging a tiny little slider on the right, so at least there was that.
I eventually just entered in the lock code, ie bypassed the app entirely.
Please tell Claude Code 'a user complained that a fling gesture on the scrolling TOS view ended too quickly, and only scrolled the view a few lines. Look at the TOS view code to see if there are any issues'
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Glitches
The app doesn’t always allow you to actually adjust your thermostat or lock and unlock your door regardless of being hardwired into the modem
