Worst!
This was one of the most frustrating delivery experiences I’ve ever had. I placed my grocery order at 6 PM with a promised 6–9 PM delivery slot. Even after 10 PM, there was still no delivery and absolutely no proper update.
I contacted Smiles Live Chat, but it was practically useless — it felt like dealing with a bot going in circles. They gave me a driver’s number. The driver said the order was with another driver. I contacted him, sent the requested proof, and then he simply stopped responding to my calls and messages.
I had to chase Smiles through multiple support channels, contact food delivery support just to reach the relevant team, and even email them requesting cancellation and a refund. After wasting hours trying to sort out THEIR delivery failure, the order was finally delivered at 11:45 PM.
And the worst part? Not even a proper apology. Not a meaningful update. Nothing.
We use an app like Smiles specifically for convenience and timely delivery. Instead, this turned into hours of stress, calls, messages and chasing customer support. What is the point of having a delivery slot if it means absolutely nothing?
There should also be a proper cancellation and refund option when an order is severely delayed beyond the promised time. Customers should not be forced to accept an order at midnight simply because Smiles eventually decided to deliver it.
Absolutely unacceptable service. The entire experience was exhausting, inconvenient and completely defeated the purpose of using the app. Smiles seriously needs to take responsibility for its delivery service and customer support.
I contacted Smiles Live Chat, but it was practically useless — it felt like dealing with a bot going in circles. They gave me a driver’s number. The driver said the order was with another driver. I contacted him, sent the requested proof, and then he simply stopped responding to my calls and messages.
I had to chase Smiles through multiple support channels, contact food delivery support just to reach the relevant team, and even email them requesting cancellation and a refund. After wasting hours trying to sort out THEIR delivery failure, the order was finally delivered at 11:45 PM.
And the worst part? Not even a proper apology. Not a meaningful update. Nothing.
We use an app like Smiles specifically for convenience and timely delivery. Instead, this turned into hours of stress, calls, messages and chasing customer support. What is the point of having a delivery slot if it means absolutely nothing?
There should also be a proper cancellation and refund option when an order is severely delayed beyond the promised time. Customers should not be forced to accept an order at midnight simply because Smiles eventually decided to deliver it.
Absolutely unacceptable service. The entire experience was exhausting, inconvenient and completely defeated the purpose of using the app. Smiles seriously needs to take responsibility for its delivery service and customer support.
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Missing items
We did not receive the entire.
Delayed grocery deliveries
The past 3-4 grocery deliveries have been delayed 🙄always the same explanation technical hitches.
Work on your customer support
Yeah, this is all nice and friendly until you actually run into a problem.
The most useless customer support I’ve ever experienced.
I was told my order would be cancelled because my location was outside the delivery range, so I contacted support to cancel it myself and place a new order instead.
Absolute disaster just wasted my time and energy.
The most useless customer support I’ve ever experienced.
I was told my order would be cancelled because my location was outside the delivery range, so I contacted support to cancel it myself and place a new order instead.
Absolute disaster just wasted my time and energy.
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More options for data
I would like to have the option to get more data with smiles points
