Work on your customer support
Yeah, this is all nice and friendly until you actually run into a problem.
The most useless customer support I’ve ever experienced.
I was told my order would be cancelled because my location was outside the delivery range, so I contacted support to cancel it myself and place a new order instead.
Absolute disaster just wasted my time and energy.
The most useless customer support I’ve ever experienced.
I was told my order would be cancelled because my location was outside the delivery range, so I contacted support to cancel it myself and place a new order instead.
Absolute disaster just wasted my time and energy.
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More options for data
I would like to have the option to get more data with smiles points
Thanks
Good service
Broken
Can’t even sign up. Exception During Enrollment.
Usual garbage coding of UAE apps.
Usual garbage coding of UAE apps.
Misleading "Points" System & High Markups
I’m very disappointed with the Smiles app pricing. I used it for a 'Store Pickup' order thinking it would be convenient. However, the app charged me 131.5 AED for an item that costs only 98 AED at the shop.
When I contacted Smiles support, they told me the price is higher because I 'earn points.' The math is terrible: I paid 33.5 AED extra to earn points worth roughly 1 AED. This feels like a hidden tax on users. The app should match store prices for pickup orders, or at least be transparent about the massive markups. I’ll be buying directly from merchants from now on.
When I contacted Smiles support, they told me the price is higher because I 'earn points.' The math is terrible: I paid 33.5 AED extra to earn points worth roughly 1 AED. This feels like a hidden tax on users. The app should match store prices for pickup orders, or at least be transparent about the massive markups. I’ll be buying directly from merchants from now on.
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