Very good
Five star
Excellent work
She is very kindhearted, well behaviour, outstanding job 10/10 from my side ..plz for next time recommended same girl
Rambha
She has cleaned the utensils very carefully and nicely
Good
👍🏻
Clean job
Mast kam kiya nice parson
Excellent work
If I need her again
Thanks
Thanks
Very good experience
Easy to use and the helpers are also experienced and are clean.
Feedback on Service Quality and Unprofessional Rating Practices
Dear Support Team,
I have been using your app for a month now, and I would like to share some serious concerns regarding the overall experience and service standards.
1. Service Quality
The service has been at average. Several helpers are extremely slow, leaving half of the work undone, which ultimately forces us to finish the remaining tasks ourselves.
2. Coerced Star Ratings
A major and very uncomfortable issue is the way ratings are handled. Service providers practically force customers to give star ratings on the spot. They stand over us until the rating is submitted and explicitly ask if we have given five stars.
Ratings should be a private matter and entirely at the customer’s discretion. Pressuring customers sometimes even waiting until we are in the middle of ongoing work or waking us up from sleep to provide a rating is entirely unprofessional.
While I understand that ratings help evaluate work quality, resorting to these aggressive tactics feels cheap and ruins the customer experience. I request you to take action on this behavior and review how ratings are collected. I do not know if your startup has specific internal schemes or incentives tied directly to star ratings, but this approach is completely pathetic and unprofessional.
I have been using your app for a month now, and I would like to share some serious concerns regarding the overall experience and service standards.
1. Service Quality
The service has been at average. Several helpers are extremely slow, leaving half of the work undone, which ultimately forces us to finish the remaining tasks ourselves.
2. Coerced Star Ratings
A major and very uncomfortable issue is the way ratings are handled. Service providers practically force customers to give star ratings on the spot. They stand over us until the rating is submitted and explicitly ask if we have given five stars.
Ratings should be a private matter and entirely at the customer’s discretion. Pressuring customers sometimes even waiting until we are in the middle of ongoing work or waking us up from sleep to provide a rating is entirely unprofessional.
While I understand that ratings help evaluate work quality, resorting to these aggressive tactics feels cheap and ruins the customer experience. I request you to take action on this behavior and review how ratings are collected. I do not know if your startup has specific internal schemes or incentives tied directly to star ratings, but this approach is completely pathetic and unprofessional.
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Excellent staff and service
Excellent staff and service
Good work
Good job done by Anita madam
Outstanding Service by Deepa Rawai & Team Snabbit
I would like to express my sincere appreciation for Deepa Rawai for her exceptional service. She is incredibly fast, highly dedicated, and carries out every task with complete ownership and responsibility. Her professionalism, attention to detail, and commitment to excellence are truly remarkable. She consistently goes above and beyond expectations, making every interaction smooth and hassle-free.
I would also like to appreciate Snabbit for building such an outstanding platform that is making a real difference in people’s daily lives. The convenience, reliability, and quality of service provided through the platform save valuable time and bring peace of mind to countless families. By connecting customers with dedicated professionals like Deepa, Snabbit is not only delivering excellent service but also creating meaningful employment opportunities and contributing positively to society.
Wishing the entire Snabbit team continued success in expanding this wonderful initiative and serving many more households across the country. Keep up the fantastic work!
I would also like to appreciate Snabbit for building such an outstanding platform that is making a real difference in people’s daily lives. The convenience, reliability, and quality of service provided through the platform save valuable time and bring peace of mind to countless families. By connecting customers with dedicated professionals like Deepa, Snabbit is not only delivering excellent service but also creating meaningful employment opportunities and contributing positively to society.
Wishing the entire Snabbit team continued success in expanding this wonderful initiative and serving many more households across the country. Keep up the fantastic work!
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Laxmi
I really liked her. Very homely and did exactly what I told her to do. 5STSTARTER
5 starter
5 starter
SH Pawar
Rupa is very good keep it up
Hardworking girl , all the best to her
Hardworking girl , all the best to her
Big No for this service
I genuinely don’t understand the point of offering an on demand service when the most basic promise of actually sending the assigned professional is repeatedly not fulfilled.
I have booked through Snabbit several times, and not once has the experience been reliable. Either no professional is assigned at all, or when someone is assigned, they simply don’t arrive. Eventually, I am left with no option but to cancel the booking.
The bigger issue is not just a missed booking. It is the disruption it causes to a customer’s schedule. When we book a service for a specific time slot, we plan our day around it and rely on the platform to honour that commitment. A no show without proper communication or a timely replacement completely defeats the purpose of an on demand service.
For a service startup, reliability should be the foundation of the entire customer experience. A polished app and easy booking process mean very little if the actual service cannot be delivered. If demand exceeds the availability of professionals in a particular area, the app should be transparent about it instead of accepting bookings that it may not be able to fulfil.
I hope the founders and product team take this feedback seriously because this is not an isolated inconvenience for me. It has happened repeatedly. The core issue is simple: please don't accept a booking unless you have the operational capacity to fulfil it. Customers value their time, and repeated no shows quickly destroy trust in a platform.
I have booked through Snabbit several times, and not once has the experience been reliable. Either no professional is assigned at all, or when someone is assigned, they simply don’t arrive. Eventually, I am left with no option but to cancel the booking.
The bigger issue is not just a missed booking. It is the disruption it causes to a customer’s schedule. When we book a service for a specific time slot, we plan our day around it and rely on the platform to honour that commitment. A no show without proper communication or a timely replacement completely defeats the purpose of an on demand service.
For a service startup, reliability should be the foundation of the entire customer experience. A polished app and easy booking process mean very little if the actual service cannot be delivered. If demand exceeds the availability of professionals in a particular area, the app should be transparent about it instead of accepting bookings that it may not be able to fulfil.
I hope the founders and product team take this feedback seriously because this is not an isolated inconvenience for me. It has happened repeatedly. The core issue is simple: please don't accept a booking unless you have the operational capacity to fulfil it. Customers value their time, and repeated no shows quickly destroy trust in a platform.
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Response from developer
Hello Ritu, we're truly sorry to hear about your repeated experience and understand how frustrating it is when confirmed bookings are not fulfilled. We value your time, and this is certainly not the experience we aim to provide. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
Beware and avoid if possible
We hired a maid from them and she stole 2 of my gold rings worth approx USD 2500. We have been trying to get support from snabbit and they have been ignoring us. We also came to know this lady didn’t have a police verification. She denied it to the police and now they are trying to get away with it saying no evidence. Apparently this has happened to multiple people and all from the bedrooms or bathrooms where people usually don’t have cameras. I will be filing a lawsuit very soon since they have decided to ignore my calls or compensate me for this or help me recover my jewelry.
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Pleasure to work with
Very pleasant lady and a good worker
Awesome
I took one service .. super awesome
They delivered what they promised
They delivered what they promised
Appreciation for Snabbit & Suggestion for Subscription Plans
I am very happy and grateful to Snabbit. The uniforms give workers a professional identity, and I have noticed that they receive more respect in my home and in many other households as well. It is a wonderful step toward recognizing the value of domestic work and ensuring that househelps are respected for the important work they do.
I also have a suggestion. In my area, it is very difficult to find househelps, and we need assistance on a daily basis. Since we often rely on Snabbit regularly, it would be helpful if there were subscription plans—such as weekly, monthly, or yearly packages—that allow customers to book a dedicated househelp at a fixed cost. This would be more convenient than making daily bookings and payments, especially in areas where domestic help is not readily available.
I also have a suggestion. In my area, it is very difficult to find househelps, and we need assistance on a daily basis. Since we often rely on Snabbit regularly, it would be helpful if there were subscription plans—such as weekly, monthly, or yearly packages—that allow customers to book a dedicated househelp at a fixed cost. This would be more convenient than making daily bookings and payments, especially in areas where domestic help is not readily available.
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Not taking otp
-_-
Cleaning
That lady was very good at her work
