Good
👍🏻
Response from developer
Thank you so much for your wonderful feedback! We’re delighted to know you’re enjoying the Snabbit app and had a great experience with us. Your kind words and support mean a lot to our team!
Clean job
Mast kam kiya nice parson
Response from developer
Thank you so much for the lovely feedback! We’re happy to know you liked the clean work and had a great experience with our professional. Your appreciation means a lot to us!
Excellent work
If I need her again
Thanks
Thanks
Very good experience
Easy to use and the helpers are also experienced and are clean.
Feedback on Service Quality and Unprofessional Rating Practices
Dear Support Team,
I have been using your app for a month now, and I would like to share some serious concerns regarding the overall experience and service standards.
1. Service Quality
The service has been at average. Several helpers are extremely slow, leaving half of the work undone, which ultimately forces us to finish the remaining tasks ourselves.
2. Coerced Star Ratings
A major and very uncomfortable issue is the way ratings are handled. Service providers practically force customers to give star ratings on the spot. They stand over us until the rating is submitted and explicitly ask if we have given five stars.
Ratings should be a private matter and entirely at the customer’s discretion. Pressuring customers sometimes even waiting until we are in the middle of ongoing work or waking us up from sleep to provide a rating is entirely unprofessional.
While I understand that ratings help evaluate work quality, resorting to these aggressive tactics feels cheap and ruins the customer experience. I request you to take action on this behavior and review how ratings are collected. I do not know if your startup has specific internal schemes or incentives tied directly to star ratings, but this approach is completely pathetic and unprofessional.
I have been using your app for a month now, and I would like to share some serious concerns regarding the overall experience and service standards.
1. Service Quality
The service has been at average. Several helpers are extremely slow, leaving half of the work undone, which ultimately forces us to finish the remaining tasks ourselves.
2. Coerced Star Ratings
A major and very uncomfortable issue is the way ratings are handled. Service providers practically force customers to give star ratings on the spot. They stand over us until the rating is submitted and explicitly ask if we have given five stars.
Ratings should be a private matter and entirely at the customer’s discretion. Pressuring customers sometimes even waiting until we are in the middle of ongoing work or waking us up from sleep to provide a rating is entirely unprofessional.
While I understand that ratings help evaluate work quality, resorting to these aggressive tactics feels cheap and ruins the customer experience. I request you to take action on this behavior and review how ratings are collected. I do not know if your startup has specific internal schemes or incentives tied directly to star ratings, but this approach is completely pathetic and unprofessional.
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Excellent staff and service
Excellent staff and service
Good work
Good job done by Anita madam
Outstanding Service by Deepa Rawai & Team Snabbit
I would like to express my sincere appreciation for Deepa Rawai for her exceptional service. She is incredibly fast, highly dedicated, and carries out every task with complete ownership and responsibility. Her professionalism, attention to detail, and commitment to excellence are truly remarkable. She consistently goes above and beyond expectations, making every interaction smooth and hassle-free.
I would also like to appreciate Snabbit for building such an outstanding platform that is making a real difference in people’s daily lives. The convenience, reliability, and quality of service provided through the platform save valuable time and bring peace of mind to countless families. By connecting customers with dedicated professionals like Deepa, Snabbit is not only delivering excellent service but also creating meaningful employment opportunities and contributing positively to society.
Wishing the entire Snabbit team continued success in expanding this wonderful initiative and serving many more households across the country. Keep up the fantastic work!
I would also like to appreciate Snabbit for building such an outstanding platform that is making a real difference in people’s daily lives. The convenience, reliability, and quality of service provided through the platform save valuable time and bring peace of mind to countless families. By connecting customers with dedicated professionals like Deepa, Snabbit is not only delivering excellent service but also creating meaningful employment opportunities and contributing positively to society.
Wishing the entire Snabbit team continued success in expanding this wonderful initiative and serving many more households across the country. Keep up the fantastic work!
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Laxmi
I really liked her. Very homely and did exactly what I told her to do. 5STSTARTER
5 starter
5 starter
SH Pawar
Rupa is very good keep it up
Hardworking girl , all the best to her
Hardworking girl , all the best to her
Big No for this service
I genuinely don’t understand the point of offering an on demand service when the most basic promise of actually sending the assigned professional is repeatedly not fulfilled.
I have booked through Snabbit several times, and not once has the experience been reliable. Either no professional is assigned at all, or when someone is assigned, they simply don’t arrive. Eventually, I am left with no option but to cancel the booking.
The bigger issue is not just a missed booking. It is the disruption it causes to a customer’s schedule. When we book a service for a specific time slot, we plan our day around it and rely on the platform to honour that commitment. A no show without proper communication or a timely replacement completely defeats the purpose of an on demand service.
For a service startup, reliability should be the foundation of the entire customer experience. A polished app and easy booking process mean very little if the actual service cannot be delivered. If demand exceeds the availability of professionals in a particular area, the app should be transparent about it instead of accepting bookings that it may not be able to fulfil.
I hope the founders and product team take this feedback seriously because this is not an isolated inconvenience for me. It has happened repeatedly. The core issue is simple: please don't accept a booking unless you have the operational capacity to fulfil it. Customers value their time, and repeated no shows quickly destroy trust in a platform.
I have booked through Snabbit several times, and not once has the experience been reliable. Either no professional is assigned at all, or when someone is assigned, they simply don’t arrive. Eventually, I am left with no option but to cancel the booking.
The bigger issue is not just a missed booking. It is the disruption it causes to a customer’s schedule. When we book a service for a specific time slot, we plan our day around it and rely on the platform to honour that commitment. A no show without proper communication or a timely replacement completely defeats the purpose of an on demand service.
For a service startup, reliability should be the foundation of the entire customer experience. A polished app and easy booking process mean very little if the actual service cannot be delivered. If demand exceeds the availability of professionals in a particular area, the app should be transparent about it instead of accepting bookings that it may not be able to fulfil.
I hope the founders and product team take this feedback seriously because this is not an isolated inconvenience for me. It has happened repeatedly. The core issue is simple: please don't accept a booking unless you have the operational capacity to fulfil it. Customers value their time, and repeated no shows quickly destroy trust in a platform.
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Response from developer
Hello Ritu, we're truly sorry to hear about your repeated experience and understand how frustrating it is when confirmed bookings are not fulfilled. We value your time, and this is certainly not the experience we aim to provide. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
Beware and avoid if possible
We hired a maid from them and she stole 2 of my gold rings worth approx USD 2500. We have been trying to get support from snabbit and they have been ignoring us. We also came to know this lady didn’t have a police verification. She denied it to the police and now they are trying to get away with it saying no evidence. Apparently this has happened to multiple people and all from the bedrooms or bathrooms where people usually don’t have cameras. I will be filing a lawsuit very soon since they have decided to ignore my calls or compensate me for this or help me recover my jewelry.
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Response from developer
Dear Customer, we're deeply concerned to hear about your experience and understand the seriousness of your concerns. Please be assured that such matters are investigated with utmost priority, and we fully cooperate with the relevant authorities as part of the legal process. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
Pleasure to work with
Very pleasant lady and a good worker
Awesome
I took one service .. super awesome
They delivered what they promised
They delivered what they promised
Appreciation for Snabbit & Suggestion for Subscription Plans
I am very happy and grateful to Snabbit. The uniforms give workers a professional identity, and I have noticed that they receive more respect in my home and in many other households as well. It is a wonderful step toward recognizing the value of domestic work and ensuring that househelps are respected for the important work they do.
I also have a suggestion. In my area, it is very difficult to find househelps, and we need assistance on a daily basis. Since we often rely on Snabbit regularly, it would be helpful if there were subscription plans—such as weekly, monthly, or yearly packages—that allow customers to book a dedicated househelp at a fixed cost. This would be more convenient than making daily bookings and payments, especially in areas where domestic help is not readily available.
I also have a suggestion. In my area, it is very difficult to find househelps, and we need assistance on a daily basis. Since we often rely on Snabbit regularly, it would be helpful if there were subscription plans—such as weekly, monthly, or yearly packages—that allow customers to book a dedicated househelp at a fixed cost. This would be more convenient than making daily bookings and payments, especially in areas where domestic help is not readily available.
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Not taking otp
-_-
Cleaning
That lady was very good at her work
Extremely unprofessional
Extremely disappointing experience with Snabbit.
The whole point of using an instant house-help service is reliability and convenience, but Snabbit completely failed on both fronts. We booked a slot early in the morning at 8:45 AM for a confirmed 2:45 PM service, trusting that our schedule for the day was sorted. However, after waiting and planning around this booking, the assigned worker cancelled at 3:30 PM,well past the scheduled time causing major inconvenience.
This kind of last-minute cancellation is highly unprofessional and defeats the entire purpose of using such a service. Customers depend on confirmed bookings, especially when managing busy schedules, and cancelling after the expected service time is unacceptable.
What made the experience even worse was the complete lack of support from customer care. Instead of providing a meaningful solution, alternative arrangement, or proper accountability, the support was ineffective and unhelpful. It felt like customer concerns were not taken seriously at all.
For a service-based platform, professionalism, punctuality, and customer support should be the top priorities, but Snabbit failed in all these areas for us. If your plans depend on timely house help, this app may leave you stranded without warning.
The whole point of using an instant house-help service is reliability and convenience, but Snabbit completely failed on both fronts. We booked a slot early in the morning at 8:45 AM for a confirmed 2:45 PM service, trusting that our schedule for the day was sorted. However, after waiting and planning around this booking, the assigned worker cancelled at 3:30 PM,well past the scheduled time causing major inconvenience.
This kind of last-minute cancellation is highly unprofessional and defeats the entire purpose of using such a service. Customers depend on confirmed bookings, especially when managing busy schedules, and cancelling after the expected service time is unacceptable.
What made the experience even worse was the complete lack of support from customer care. Instead of providing a meaningful solution, alternative arrangement, or proper accountability, the support was ineffective and unhelpful. It felt like customer concerns were not taken seriously at all.
For a service-based platform, professionalism, punctuality, and customer support should be the top priorities, but Snabbit failed in all these areas for us. If your plans depend on timely house help, this app may leave you stranded without warning.
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Response from developer
Hello Abhilash, we sincerely apologize for the worker cancelling at 3:30 PM; well past the confirmed 2:45 PM slot you had booked since 8:45 AM and planned your entire day around and for the customer care team that offered no real solution or accountability when you needed it most. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
Not worth the money
Completely unprofessional
Frustrating Experience and Poor Reliability
I had a really disappointing experience using this app. The interface looks decent at first, but once you start using it, the problems become obvious.
Response from developer
Hello Bhanu, we’re really sorry for your experience and we understand how frustrating this must have been. We’re glad you liked the interface, but it’s disappointing to hear the service didn’t meet expectations. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
