SH Pawar
Hardworking girl , all the best to her
Big No for this service
I have booked through Snabbit several times, and not once has the experience been reliable. Either no professional is assigned at all, or when someone is assigned, they simply don’t arrive. Eventually, I am left with no option but to cancel the booking.
The bigger issue is not just a missed booking. It is the disruption it causes to a customer’s schedule. When we book a service for a specific time slot, we plan our day around it and rely on the platform to honour that commitment. A no show without proper communication or a timely replacement completely defeats the purpose of an on demand service.
For a service startup, reliability should be the foundation of the entire customer experience. A polished app and easy booking process mean very little if the actual service cannot be delivered. If demand exceeds the availability of professionals in a particular area, the app should be transparent about it instead of accepting bookings that it may not be able to fulfil.
I hope the founders and product team take this feedback seriously because this is not an isolated inconvenience for me. It has happened repeatedly. The core issue is simple: please don't accept a booking unless you have the operational capacity to fulfil it. Customers value their time, and repeated no shows quickly destroy trust in a platform.
Response from developer
Hello Ritu, we're truly sorry to hear about your repeated experience and understand how frustrating it is when confirmed bookings are not fulfilled. We value your time, and this is certainly not the experience we aim to provide. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
Beware and avoid if possible
Response from developer
Dear Customer, we're deeply concerned to hear about your experience and understand the seriousness of your concerns. Please be assured that such matters are investigated with utmost priority, and we fully cooperate with the relevant authorities as part of the legal process. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
Pleasure to work with
Awesome
They delivered what they promised
Appreciation for Snabbit & Suggestion for Subscription Plans
I also have a suggestion. In my area, it is very difficult to find househelps, and we need assistance on a daily basis. Since we often rely on Snabbit regularly, it would be helpful if there were subscription plans—such as weekly, monthly, or yearly packages—that allow customers to book a dedicated househelp at a fixed cost. This would be more convenient than making daily bookings and payments, especially in areas where domestic help is not readily available.
Extremely unprofessional
The whole point of using an instant house-help service is reliability and convenience, but Snabbit completely failed on both fronts. We booked a slot early in the morning at 8:45 AM for a confirmed 2:45 PM service, trusting that our schedule for the day was sorted. However, after waiting and planning around this booking, the assigned worker cancelled at 3:30 PM,well past the scheduled time causing major inconvenience.
This kind of last-minute cancellation is highly unprofessional and defeats the entire purpose of using such a service. Customers depend on confirmed bookings, especially when managing busy schedules, and cancelling after the expected service time is unacceptable.
What made the experience even worse was the complete lack of support from customer care. Instead of providing a meaningful solution, alternative arrangement, or proper accountability, the support was ineffective and unhelpful. It felt like customer concerns were not taken seriously at all.
For a service-based platform, professionalism, punctuality, and customer support should be the top priorities, but Snabbit failed in all these areas for us. If your plans depend on timely house help, this app may leave you stranded without warning.
Response from developer
Hello Abhilash, we sincerely apologize for the worker cancelling at 3:30 PM; well past the confirmed 2:45 PM slot you had booked since 8:45 AM and planned your entire day around and for the customer care team that offered no real solution or accountability when you needed it most. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
Not worth the money
Frustrating Experience and Poor Reliability
Response from developer
Hello Bhanu, we’re really sorry for your experience and we understand how frustrating this must have been. We’re glad you liked the interface, but it’s disappointing to hear the service didn’t meet expectations. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
Not worth the money
Very poor service
Response from developer
Dear Customer, we’re really sorry for your experience and this isn’t the standard we aim to deliver. We understand your concern around work quality and the frustration caused. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
Extremely poor quality
Worst service ever
Very bad experience
Didn’t receive any help I had work pending
I pre booked and paid but never received any assistance
They don’t even have good support
Scam 2026
Response from developer
Hello Parth, we’re really sorry to hear about your experience—this is not the experience we aim to provide. We understand your concerns around slot availability, service duration, and refund clarity. This will be reviewed on priority to ensure fairness and transparency. Kindly share your registered mobile with details at help@snabbit.com to assist you further.
Kanta
Serious Safety Concerns and Extremely Poor Customer Support
I had previously blocked an expert due to inappropriate behaviour, including unnecessary personal conversations and repeated calls even after I clearly declined further contact. However, despite blocking that expert, their family members continued to be assigned to my home for service.
Even today, when I followed the instructions given by customer support and refused to share the OTP, the assigned expert refused to leave and insisted that I cancel the booking from my side. I also received repeated calls from another person claiming to be from the same family, while my doorbell kept ringing continuously. The entire situation was highly uncomfortable and concerning.
Despite raising this issue multiple times, there has been no effective response from customer support. Due to these repeated incidents and the lack of resolution, I was left with no choice but to cancel all my remaining bookings.
This experience has raised serious concerns about customer safety, privacy, and service standards. I sincerely hope the company addresses this matter responsibly and ensures that blocked experts, or anyone connected to them, are not assigned to customers again.
From Mumbai
Response from developer
Dear Customer, we’re extremely sorry to hear about your experience and the serious concerns you’ve raised regarding safety, privacy, and repeated assignment despite blocking the expert. We completely understand how uncomfortable and distressing this situation must have been, and this is absolutely not the standard we aim to provide. Please be assured that this is being treated with utmost seriousness. Kindly share details with your registered contact with us at help@snabbit.com so we can investigate this on priority, take strict action, and ensure your safety concerns are addressed immediately.
Pathetic & Irresponsible Service — No Accountability, No Support
I made a booking yesterday for today at 12:30 PM and even paid in advance, trusting your promise that someone would be assigned. However, after keeping me waiting and completely dependent on your service, you cancelled the booking at the last moment without assigning any replacement. Informing a customer after the scheduled time that you “cannot provide someone” is not just poor service—it is outright negligence.
What makes this worse is the complete lack of empathy. I clearly explained my situation to your customer support—I have a newborn at home, barely a month and a half old. Managing household work in such a situation is extremely difficult. My house is unclean, clothes are pending, and I don’t even have help to cook food—all because I relied on your commitment.
I waited till 1:30 PM hoping for a solution, repeatedly requesting you to assign someone, but all I got was a cancellation and refund. A refund does NOT compensate for the inconvenience, stress, and helplessness caused.
This is not just bad service—it is shameful. When you take bookings and payments, you are taking responsibility. Backing out at the last moment without any alternative shows a complete lack of professionalism and accountability.
Snabitt, you seriously need to rethink how you treat your customers. This kind of behavior is unacceptable and deeply disappointing.
Response from developer
Dear Customer, we’re truly sorry for the last-minute cancellation of your 12:30 PM booking and understand how difficult this must have been, especially with a newborn at home. Kindly share your registered contact number with us at help@snabbit.com so we can look into this on priority and assist you. Team Snabbit
feel completely cheated
Response from developer
Hello Sheelam, we’re really sorry to hear about your experience, especially the difficulty in booking slots after depositing the amount and the frustration caused when your plan expired without being used. Please share registered mobile number at help@snabbit.com so we can assist you with a proper resolution.
“Unprofessional Behaviour and Incomplete Bathroom Cleaning Service”
The bathroom was not cleaned properly at all. Several areas, including the WC and other sections of the bathroom, were left dirty and untidy. When I pointed this out and asked her to complete the cleaning properly, around 15 minutes of the service time were still remaining.
I even clearly told her that if the cleaning required more time, we were willing to extend the service duration and increase the time of the booking, so that the work could be completed properly. Despite this, she refused to continue the work.
What made the situation worse was her rude and disrespectful behaviour. Instead of responding professionally, she started talking in an inappropriate and argumentative manner.
This kind of incomplete work and unprofessional behaviour is completely unacceptable from a service platform. Customers pay for proper service and expect basic professionalism and respect.
I request Snabbit to look into this matter seriously, investigate the conduct of this service provider, and take appropriate action. I also expect a proper resolution for such poor and incomplete service.
Response from developer
Dear Customer, we’re sorry to hear about your experience especially the incomplete bathroom cleaning and the unprofessional behaviour you faced despite time remaining. This is not the standard we aim to deliver. Please share your registered mobile number and details at help@snabbit.com so we can check this and take appropriate action.
