Customer Service Causing More Sleepless Nights Than the Device Helps
I’ve had difficulty with the app at times. There is no customer service number when you do need support. The email responses seem like they are from an AI bot.
I just downgraded my rating again because I have not received new electrodes for over a month. Customer service is driving me crazy and I have no other recourse but write a dumb angry review at 3:30AM after emailing them again and praying they actually help.
I just downgraded my rating again because I have not received new electrodes for over a month. Customer service is driving me crazy and I have no other recourse but write a dumb angry review at 3:30AM after emailing them again and praying they actually help.
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Snake oil
Used for months without any success. Incredibly expensive paper weight. They will continue to charge you a subscription fee if you’re not careful.
Positive impact in 4 nights
I have tried many things to improve sleep including behavior (eg, wake up time, light exposure, eating habits), supplement (melatonin, ashwagandha, magnesium, PS100, etc to the “sleep stack”), to everything else. With Somnee, it made everything work smoothly and I have seen positive impact quickly. Also, the customer service is top notch!!
Can’t recommend enough.
Can’t recommend enough.
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Customer Service
I needed some help charging my Somnee over the weekend. I had prompt service that was excellent and solved my problem. I highly recommend this company!
Rested
App is easy to use. Has the option to track your sleep progress with the apps Sleep Journal. The use of audio guidance to help with getting started in using your Somnee device is helpful.
Huge improvement with the V2 headband
I purchased the version one headband when I first saw it about a year and a half ago. I was using it fairly often after the training mode. It really helped me get to sleep faster overtime. I was having more issues with the headband and it connecting with the app sometimes causing recently. I decide I had an issue with the battery and I emailed customer service about a replacement unit or paying for an upgrade to the they gave me the option to upgrade to the new unit. It arrived super fast and wow, version two is a huge improvement. The sound is built into the headband. The app connects way faster the battery last longer, and the effects seem to kick in a lot faster I definitely recommend the new version two headband to anybody that’s considering. In the future, I hope that insomnia adds a few different sleep, tones or sleep meditation sounds. There’s only a few right now and one that I like the best, but I would love to have new options being added in the future.
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When you need support
The crew at Somnee are always there to help you when you have questions. Those of us growing when reel to reel tape decks were cutting edge, exotic brainwave headbands can be challenging. But never fear. The Somnee crew are there to help you.
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It’s horrible
My sleep was much worse using Sommer
Love the Somnee…
I loved everything about this product—the state of the art technology, the comfort of the headband, the customer support—I highly recommend Somnee for anyone with ‘monkey mind’ who cannot fall asleep.
Room for improvement
The device will inaccurately register, sleep patterns. I will have the device on if I wake up in the middle of the night keep it on and it will register me as if I’m in REM sleep. I would take the device off, but if I take the device off for too long, sometimes it says that I’m not due for another session so I don’t know if it’ll pick up the rest of my sleep in the night. The headband itself falls off frequently at night. I will wake up with it not on my forehead and it registering that I had deep sleep.
There’s nowhere in the app that I can leave feedback that I can find so that’s why I’m leaving this review. I’m hoping that these issues will be fixed because I believe the device may be effective but I’m am not for certain due to the fact, I can’t trust the data of my sleep that it pulls.
There’s nowhere in the app that I can leave feedback that I can find so that’s why I’m leaving this review. I’m hoping that these issues will be fixed because I believe the device may be effective but I’m am not for certain due to the fact, I can’t trust the data of my sleep that it pulls.
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Somnee subscription
Buyer beware. Subscription model. Without an ongoing subscription the product won't work.
Got help improving my sleep
Using my 1st wearable device that not only tracks your performance, but this one actually takes action to help you.
The app is great at providing guidance on how to use the headband and how to view and interpret your stats.
Looking forward to continued new features on both the app and headband.
The app is great at providing guidance on how to use the headband and how to view and interpret your stats.
Looking forward to continued new features on both the app and headband.
A Chore
The app is not intuitive. I have had to ping support and seek third party explanations on how to use it, and it still only works marginally. Very devoid of instruction.
Product is Buggy!
New UI is now missing reports. Headband is not reliable in middle of the night is asking for a reset but won’t reset to restart a new session. Most importantly if you wake up in the middle of the night with head band on and you press button to start session assuming session starts…the app stops tracking and recording sleep for the remainder of the night. Consequently only reporting first session prior to waking up.
Software needs work!!!
Customer service is Non Existent!!! Can only communicate via email.. no chat, no 800# most reviews appear to be fake. Can’t tell how effective cause the device seems buggy. Lastly there needs to be a far better tutorial on what all the data collected means and what good looks like…
Software needs work!!!
Customer service is Non Existent!!! Can only communicate via email.. no chat, no 800# most reviews appear to be fake. Can’t tell how effective cause the device seems buggy. Lastly there needs to be a far better tutorial on what all the data collected means and what good looks like…
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You Got Help
It’s important for you know this review is written by an OF which is code for Old Fart. It’s important because as an OF I was cutting edge as a kid because I was a wiz at the library card catalog ( please free to ask AI what that is). But now as I have transitioned to an OF you find you need some handholding with a science fiction device like the Somnee. This is where their Customer Service comes in. Problems opening the box? No worries! They contact you and help super fast with any issue. Very Nice.
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First Month Impressions
Had a good interaction with customer service. Replies included first names of service reps. The device feels helpful for getting to sleep more quickly and deeply than I would otherwise. App is easy to use. A point is taken off because I’m not a fan of auto-renewing subscription-based services and devices that require frequently disposed-of accessories (the snap-in electrode gel pads) and the headband design needs improvement if a sensitive sleeper like me is going to successfully wear it all night for the tracking features.
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Upgrade
The support team is great. I had the original headband and wanted to upgrade to the new one. I was given a UPS return label for the old one along with a credit towards the new one. Seamless process!
Great Product and Support
If are having issues with sleep, the Somnee headband is not an overnight cure, but if you keep at it, you will see results in your sleep, with your daily focus, and in your mood. After I went through the process, I am feeling more refreshed in the morning, and less lethargic throughout the day. Their support team is attentive and responsive. A+ in my book!
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Truly helps and I recommend
I don’t necessarily suffer from poor sleep, but I do have a hard time going to sleep on many nights. My first solution was melatonin, but then I learned that you can build a dependency and also negatively effect your body’s natural melatonin if you use too much. So I began looking for alternative solutions and stumbled upon Somnee.
At first, I found the headband not uncomfortable, but definitely new to wear on my head overnight. But once I got used to it, and wore it for a few nights, I started noticing that I could fall asleep so much easier.
Honestly, the fact that you can just go and buy this technology still blows my mind.
I am quite happy with the results!
At first, I found the headband not uncomfortable, but definitely new to wear on my head overnight. But once I got used to it, and wore it for a few nights, I started noticing that I could fall asleep so much easier.
Honestly, the fact that you can just go and buy this technology still blows my mind.
I am quite happy with the results!
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Fantastic customer support.
The support team is fantastic. I had a problem with my device. After trying to help me resolve it via email they quickly escalated it and set up a virtual video session. They walked through trouble shooting steps, and realized in real time that they should send me a replacement. No fuss or force. Just great collaborative support.
Great device and great team !
Great device and great team !
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