Nice app
Good app, but add a swr map to it
Worst app I have ever used
This app does not even deserve one star. This is an app that is supposed to be used for daily transport, but using it is easily the worst part of my day.
Updated but still somehow broken
Saw they had updated the app but still can’t actually buy a ticket, you’d think that would be the priority.
Rubbish
Appalling. Logs you out all the time and won’t allow IOS facial ID sign in, and the browser based login doesn’t even have the password field set up to be recognised as a password field, so I have to externally go to the iOS password app, find and copy the password and go back and put it in. Which then when you have no or low signal at a random station when you’ve been logged out and need to log back in can be a huge problem. There is no excuse for such poor design in 2026. Sort it out.
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Terrible
Never stays logged in, no memory of my preferences, defaults to a single ticket for search every time, doesn’t remember that I use a smart card even though I have one on my account. And it’s about 50/50 whether it works at all after taking my money. Needs significant improvement.
Daily sign in
Having to sign in everytime you want to purchase a ticket now is very frustrating. I’m considering finding another way to buy online.
Sal
Quick, useful and accurate train times at the touch of an app - have used it several times now and not been let down yet - works for me!
Thanks
Thanks
Still broken
6 months since the revamped app and multiple “updates”. Still logs out multiple times in a day. App rating doesn’t reflect reality today where most reviews mention this issue.
Repeated “app surveys” have this as an option, but still not fixed. App is utterly unfit for purpose when a ticket can’t be retrieved at the gate resulting in missed trains that I have and will continue to claim delay repay for.
Repeated “app surveys” have this as an option, but still not fixed. App is utterly unfit for purpose when a ticket can’t be retrieved at the gate resulting in missed trains that I have and will continue to claim delay repay for.
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Log out
Need to fix the app urgently. I can’t be logging into the app with my username and password every day of the week. INSTALL FACEID URGENTLY!!!
Worse since ticketing login update
Constantly requires additional button presses and confirmation, along with separate login step with seemingly no setting to remain logged in. Similarly, when you know the type of ticket you want, having to select specific trains is tortuous.
Overall takes way, way too long and too many steps to complete what should be a simple, 30 second transaction.
Overall takes way, way too long and too many steps to complete what should be a simple, 30 second transaction.
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Appalling app
Why should I have to register? I don’t when I buy a ticket at a station. I Spent ages trying to reregister because app update doesn’t recognise existing password. It was supposed to send email to verify but it never arrived and travel details timed out. Next time I’ll use Trainline app.
Matthew
I like the app but don’t like having to sign in each time as it’s takes along time
Logged out
SWR App constantly keeps logging me out every time I use it. Het this fixed ASAP.
Unreliable
App keeps signing out and then unable to log back in.
Ripped me off
Charged me for 4 tickets when I was trying to order 2… no option to cancel or refund… very badly designed and misleading. Sadly it’s the only option available even though it is defective.
Not possible to log in
I tap sign in, an auth modal pops up for 1 second and disappears. I tap “contact app support” and get a message saying “message center is not available”. I guess this is why Trainline gets away with charging a fee just for not being a train operator.
So bad
Difficult to know where to start…
1. You can’t add a railcard to your booking
2. App is always hanging
3. Is roughly 500 clicks to buy a ticket (which gives plenty of opportunity for point 2 above)
4. Have to keep logging back in (via the website, so what’s the point of the app??)
Totally useless. Everyone involved should be fired.
1. You can’t add a railcard to your booking
2. App is always hanging
3. Is roughly 500 clicks to buy a ticket (which gives plenty of opportunity for point 2 above)
4. Have to keep logging back in (via the website, so what’s the point of the app??)
Totally useless. Everyone involved should be fired.
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Almost unusable
The old app had a few hiccups but largely worked. Since March this app has been almost unusable. On top of all the problems listed by other reviewers (having to log in again via a browser every time you open the app, randomly disappearing railcard details etc), it now won’t allow any changes to eligible tickets. If you complain, they tell you the process for changing a ticket now is to go to a person at the station before the time of the train but that is ridiculous, especially when you want to move your ticket because you find out at 6am that you’re not able to travel that day! And if you try to get a refund on the ticket they tell you that you can’t have one as the only allowed reason for a refund is disruption not their own digital incompetence. I’ve now lost hundreds of pounds because of this and will no longer use this app.
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Hopeless
This app is abysmal. Keeps logging you out, an issue which SWR seem incapable of fixing despite knowing about the issue for months. Changing bookings now means having to go to go to the main website - an improvement, as previously they managed to get rid of that function altogether in the app - but still much more of a faff than it used to be.
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