Much better
Much better now I don’t have to log in every single time. Would be good to add an expiry to tickets added to Apple wallet so they disappear when they become invalid. I now have hundreds of tickets in my wallet and it’s a pain to delete each one.
Good app
Intuitive app, easy to use. Just some glitches because it signs me out every time. That gets frustrating!
The navigation
The navigation on the app is bit difficult , it logs out and need to log out n every time to buy a ticket .
Logon caught in a loop
I have tried everything from reinstalling the app, rebooting phone, and clearing cache. The app won’t allow you to log on. It’s caught in a loop. You submit your credentials and it sends you right back to the logon page. Not useable.
Nice app
Good app, but add a swr map to it
Worst app I have ever used
This app does not even deserve one star. This is an app that is supposed to be used for daily transport, but using it is easily the worst part of my day.
Updated but still somehow broken
Saw they had updated the app but still can’t actually buy a ticket, you’d think that would be the priority.
Rubbish
Appalling. Logs you out all the time and won’t allow IOS facial ID sign in, and the browser based login doesn’t even have the password field set up to be recognised as a password field, so I have to externally go to the iOS password app, find and copy the password and go back and put it in. Which then when you have no or low signal at a random station when you’ve been logged out and need to log back in can be a huge problem. There is no excuse for such poor design in 2026. Sort it out.
Show more
Terrible
Never stays logged in, no memory of my preferences, defaults to a single ticket for search every time, doesn’t remember that I use a smart card even though I have one on my account. And it’s about 50/50 whether it works at all after taking my money. Needs significant improvement.
Daily sign in
Having to sign in everytime you want to purchase a ticket now is very frustrating. I’m considering finding another way to buy online.
Sal
Quick, useful and accurate train times at the touch of an app - have used it several times now and not been let down yet - works for me!
Thanks
Thanks
Still broken
6 months since the revamped app and multiple “updates”. Still logs out multiple times in a day. App rating doesn’t reflect reality today where most reviews mention this issue.
Repeated “app surveys” have this as an option, but still not fixed. App is utterly unfit for purpose when a ticket can’t be retrieved at the gate resulting in missed trains that I have and will continue to claim delay repay for.
Repeated “app surveys” have this as an option, but still not fixed. App is utterly unfit for purpose when a ticket can’t be retrieved at the gate resulting in missed trains that I have and will continue to claim delay repay for.
Show more
Log out
Need to fix the app urgently. I can’t be logging into the app with my username and password every day of the week. INSTALL FACEID URGENTLY!!!
Worse since ticketing login update
Constantly requires additional button presses and confirmation, along with separate login step with seemingly no setting to remain logged in. Similarly, when you know the type of ticket you want, having to select specific trains is tortuous.
Overall takes way, way too long and too many steps to complete what should be a simple, 30 second transaction.
Overall takes way, way too long and too many steps to complete what should be a simple, 30 second transaction.
Show more
Appalling app
Why should I have to register? I don’t when I buy a ticket at a station. I Spent ages trying to reregister because app update doesn’t recognise existing password. It was supposed to send email to verify but it never arrived and travel details timed out. Next time I’ll use Trainline app.
Matthew
I like the app but don’t like having to sign in each time as it’s takes along time
Logged out
SWR App constantly keeps logging me out every time I use it. Het this fixed ASAP.
Unreliable
App keeps signing out and then unable to log back in.
Ripped me off
Charged me for 4 tickets when I was trying to order 2… no option to cancel or refund… very badly designed and misleading. Sadly it’s the only option available even though it is defective.
