Holds promise
Got a span 40 panel a year ago. For the most part it’s doing its job well. I use it in conjunction with Tesla Powerwall3. I like the backup flexibility it provides me turning some circuits off in a blackout to significantly increase my backup time . The app does need some more maturity especially around customization, how it handles data and robustness of connectivity. That’s it’s one weak point - its connectivity is a bit iffy.
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$7,500 for two "smart" panels that do less than $500 dumb ones. Save your money.
Two SPAN 48 panels, ~$7,500 all in. What did that premium buy? Nothing that works.
Problem one: I own two panels and the app can't show them together. No unified view. You literally toggle back and forth between panels like it's 2005. SPAN's answer? They'll "share my feedback with the Product Team." Translation: it doesn't exist and won't anytime soon.
Problem two: my Tesla battery still isn't integrated. SPAN won't do it, won't walk me through it, won't do anything remotely — just endlessly repeats that my installer has to call them. So I'm stranded between a support team that refuses to act and an installer who's slow to show. Zero ownership from anyone.
Every reply is the same scripted "we sincerely apologize" and "thank you for your patience" with no fix, no timeline, no accountability. Empathy macros are not support.
Bottom line: I paid luxury money for a panel that can't unify my own two units, can't finish a battery integration, and answers every failure with a canned apology. A $500 dumb panel would've done everything I actually needed without the runaround. Don't buy SPAN. The "smart" is marketing; the incompetence is real.
Problem one: I own two panels and the app can't show them together. No unified view. You literally toggle back and forth between panels like it's 2005. SPAN's answer? They'll "share my feedback with the Product Team." Translation: it doesn't exist and won't anytime soon.
Problem two: my Tesla battery still isn't integrated. SPAN won't do it, won't walk me through it, won't do anything remotely — just endlessly repeats that my installer has to call them. So I'm stranded between a support team that refuses to act and an installer who's slow to show. Zero ownership from anyone.
Every reply is the same scripted "we sincerely apologize" and "thank you for your patience" with no fix, no timeline, no accountability. Empathy macros are not support.
Bottom line: I paid luxury money for a panel that can't unify my own two units, can't finish a battery integration, and answers every failure with a canned apology. A $500 dumb panel would've done everything I actually needed without the runaround. Don't buy SPAN. The "smart" is marketing; the incompetence is real.
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Not Great For Older Home
There is not enough room to label the breakers on this app. We have a house that was built in the late 70’s and some wiring goes to multiple rooms and areas. The page to label the breakers is also dark and hard to read. Why do I need to have an email sent to me so I can print out the sheet to keep with the breaker panel?
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Way too many bugs
Turning circuits back on often doesn’t work. The switch goes on but the circuit never goes back on. Try several times and not luck. After 25+ times can get it to turn on. Unbelievable. Furthermore features claimed on website are not available in the new products. Support is hopeless and overseas.
Haven’t used for backup but I have lack of confidence in it. Very expense to have installed. Feel like a big mistake
Haven’t used for backup but I have lack of confidence in it. Very expense to have installed. Feel like a big mistake
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App and hardware are junk
Ive had the span panel for almost 2 years now. I’ve had priority circuits go off when power events happen, engaged with support which proved worthless and the span app is complete garbage. Just buy a regular electrical panel and monitor it some other way.
Cool App But Buggy
The last version 3.18 has been freezing a lot on my iPad Pro. It will work for a minute or so, and then it would lock up which would require the app to be forced closed.
Since multiple products are connected to some circuits, it is also not accurate in showing electricity usage. This is true despite me listing every device on each circuit.
Since multiple products are connected to some circuits, it is also not accurate in showing electricity usage. This is true despite me listing every device on each circuit.
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Missing fundamental features
I have two span panels, but due to the models of them the app does not integrate both of them. Therefore I have to have separate sign ins for each panel, log off/login when I want to view each respective panel, and there are no integrated insights. This is fundamental flaw for me impacting their better customer. I will re review once this issue is resolved.
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Fix this, please
Since this latest app update in 4/2026 every time I open the app, it launches a web browser to an advert for “ SPAN edge, intelligent service point” way to piss off your paying customers.
The Most Important Control is Hidden
The control titled “Custom Priority Order” in the PowerUp feature is hidden at the bottom of the page that you get to by clicking on “How It Works” in the PowerUp page. This control is the main reason I bought a Span Panel, and yet the app developers have hidden it in a place that’s hard to find rather than putting it where it should be, in the main PowerUp page. In addition, the graphic on the main PowerUp page is unclear and is not explained anywhere that I can find. To me, this feels like Span wants to use the PowerUp feature to sell the product, but doesn’t want the customer to actually find the control and use it.
Update: my panel now reports that I have not used any energy yesterday or today. Clearly false. If this is representative, it seems it’s not very reliable.
Update: my panel now reports that I have not used any energy yesterday or today. Clearly false. If this is representative, it seems it’s not very reliable.
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Need to force quit
The app works well, but I often have to swipe to force close it to get it to work. If I don’t, it just shows the elements with no flows.
Lag and delayed
This app is an embarrassment for a company claiming to provide offer a smart electrical panel. Often the data is wrong, fails to load and stalls.
No features pr updates in years
No features or updates in years, original panels dont even get new interface. Monitors less than a $200 sense
Time of Day Plans needs Work
I have a time of day plan that provides truly free nights (at the cost of higher rates during day), but the app refuses to acknowledge that my Off Peak cost is $0.00/Kwh. Please fix. Warn a user that $0.00/Kwh may be wrong, but don’t block them from using that value, as some of us DO have that as the cost at certain times of the day. (Tesla’s powerwall accepted $0.00/Kwh as a cost for off-peak… deep state.)
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Crickets from help desk
The app loses connectivity with my batteries so frequently I have given up trying to rely on it as a way to keep track of anything related to my solar array. The promise of the span product is great, but the reality is sadly and predictably nothing close to the mark. This is especially troubling after an outage and only portions of the 240v circuitry come back online in a way that can only be remedied by the support team. Troubling turns into outright anxiety when the batteries go offline and many (4+ and counting) attempts to get help go unacknowledged. Now I need to contact my installer to learn how to manage this system without input from the span panel's backbone tech. Messy.
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Not good
App solar production figures are not reliable. Span app shows solar production in the middle of the night. When I get a power outage the system does not function as intended. I loose power to breaker that should always stay on. The hours and minutes estimated on my battery during a power outage are ALWAYS incorrect by a lot. The customer service is horrible. It’s mostly email based and they take forever to answer back. I’ve yet had a single issue taken care of by span. Save your money and wait for a better system from a better company that has a better app.
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Not great for the best customers
I have two span panels a 32 and a 48 that are linked together. The app does not support this integration though and I actually need totally separate accounts and logins to see the two panels, and they do not accurate together. This is very inconvenient and disappointing given wha I’ve spent to have these panels on a brand new install. If they can add this feature my rating would definitely change!
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Unreliable app
Setup was a pain, and now the app is in a cycle of constant loading — can’t get past the loading screen!
No Powerwall 2 Support
New SPAN 48 Panel suffers from bad firmware issues so data is unreliable. No powerwall 2 support for it either. Internet is required to control circuits even on local network. Responsiveness turning breakers on and off is hokey at best. Takes several tries when switching things on and off. My biggest issue is the lack of powerwall 2 support though.
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Actually being updated?
When are you gonna fix the ‘areas’ feature for multi panel set ups?
Constant Reporting Problems
SPAN 48 does not support Powerwall 2, so only circuit monitoring. Without Powerwall 2 support, there is no solar or battery information provided.
Unfortunately circuit monitoring is always breaking, but no clarity as to why. Keep opening support requests. Works temporarily but stops reporting after awhile. SPAN panel is hardwired to Ethernet so no reason for it to lose internet connectivity.
Finally the crappiest thing I find with the panel is that it doesn’t function offline. I cannot control it from within my local network.
So the app as is, is pretty lame. Would not recommend anyone get SPAN panel. Loved the idea, but highly disappointed.
Unfortunately circuit monitoring is always breaking, but no clarity as to why. Keep opening support requests. Works temporarily but stops reporting after awhile. SPAN panel is hardwired to Ethernet so no reason for it to lose internet connectivity.
Finally the crappiest thing I find with the panel is that it doesn’t function offline. I cannot control it from within my local network.
So the app as is, is pretty lame. Would not recommend anyone get SPAN panel. Loved the idea, but highly disappointed.
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