App and hardware are junk
Ive had the span panel for almost 2 years now. I’ve had priority circuits go off when power events happen, engaged with support which proved worthless and the span app is complete garbage. Just buy a regular electrical panel and monitor it some other way.
Cool App But Buggy
The last version 3.18 has been freezing a lot on my iPad Pro. It will work for a minute or so, and then it would lock up which would require the app to be forced closed.
Since multiple products are connected to some circuits, it is also not accurate in showing electricity usage. This is true despite me listing every device on each circuit.
Since multiple products are connected to some circuits, it is also not accurate in showing electricity usage. This is true despite me listing every device on each circuit.
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Missing fundamental features
I have two span panels, but due to the models of them the app does not integrate both of them. Therefore I have to have separate sign ins for each panel, log off/login when I want to view each respective panel, and there are no integrated insights. This is fundamental flaw for me impacting their better customer. I will re review once this issue is resolved.
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Fix this, please
Since this latest app update in 4/2026 every time I open the app, it launches a web browser to an advert for “ SPAN edge, intelligent service point” way to piss off your paying customers.
The Most Important Control is Hidden
The control titled “Custom Priority Order” in the PowerUp feature is hidden at the bottom of the page that you get to by clicking on “How It Works” in the PowerUp page. This control is the main reason I bought a Span Panel, and yet the app developers have hidden it in a place that’s hard to find rather than putting it where it should be, in the main PowerUp page. In addition, the graphic on the main PowerUp page is unclear and is not explained anywhere that I can find. To me, this feels like Span wants to use the PowerUp feature to sell the product, but doesn’t want the customer to actually find the control and use it.
Update: my panel now reports that I have not used any energy yesterday or today. Clearly false. If this is representative, it seems it’s not very reliable.
Update: my panel now reports that I have not used any energy yesterday or today. Clearly false. If this is representative, it seems it’s not very reliable.
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