Complete disregard for the customer experience
SpotHero offers a lot of convenience. For example, I like the feature where i indicate an event I’m attending and it offers parking options nearby. But don’t be fooled! I was offered an option that closed at 7 PM even though my event would clearly go much later than that. And if you expect that SpotHero will offer a refund when the screw up like this, you’ve got another thing coming. There are plenty of parking apps - find one that values the customer experience.
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Terrible support when your code does not work
SpotHero has been working great normally. But a few days ago, when the code was not working, and I followed the instructions to call SpotHero support first. The customer representative was rude and could not help in any way. Terrible experience.
BS
Prices change by the minute of looking at the app as if they’re a selling stock. It’s UNUSED parking spaces. You can only adjust times by 30min increments. Cant arrive early. If you leave 1 minute late you receive a ticket. Yet due to the 30min time blocks they set, you could arrive 20min into your parking and leave 2 min late and you’ll still get a ticket.
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Takes like 30min
I rather just pay cash in person than use this annoying app, aweful experience
Convenient location in the middle of Georgetown
We used this spot when we took my son to school. No in and
Out but we didn’t need that. Very convenient.
Out but we didn’t need that. Very convenient.
