Time zone issues
I have been dealing with a serious timezone issue with Square Appointments since May 2026, and it is affecting my business.
My business location timezone is correctly set to Pacific Time (Vancouver, Canada), but appointments and business hours after the daylight saving time change in November are displayed one hour incorrectly.
I have checked everything:
* My iPhone timezone is correctly set to Vancouver/Pacific Time.
* Square Dashboard location shows Pacific Time.
* The issue happens on the Square App and Safari.
* On iOS devices, appointments added from the confirmation message to Apple Calendar are also shifted by one hour.
* My customers’ iPhones have the same calendar issue when adding the appointment.
Interestingly, when I access Square from a desktop Chrome browser, the schedule appears correct, which suggests this may be related to how Square handles timezone/DST information on iOS devices or calendar integration.
I have contacted support multiple times since May 30 and provided screenshots, but the issue is still unresolved. This is causing stress because future appointments are already being booked and I need reliable scheduling.
Please investigate this timezone/DST issue, especially for Vancouver/Pacific Time users.
My business location timezone is correctly set to Pacific Time (Vancouver, Canada), but appointments and business hours after the daylight saving time change in November are displayed one hour incorrectly.
I have checked everything:
* My iPhone timezone is correctly set to Vancouver/Pacific Time.
* Square Dashboard location shows Pacific Time.
* The issue happens on the Square App and Safari.
* On iOS devices, appointments added from the confirmation message to Apple Calendar are also shifted by one hour.
* My customers’ iPhones have the same calendar issue when adding the appointment.
Interestingly, when I access Square from a desktop Chrome browser, the schedule appears correct, which suggests this may be related to how Square handles timezone/DST information on iOS devices or calendar integration.
I have contacted support multiple times since May 30 and provided screenshots, but the issue is still unresolved. This is causing stress because future appointments are already being booked and I need reliable scheduling.
Please investigate this timezone/DST issue, especially for Vancouver/Pacific Time users.
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Response from developer
We are so sorry to hear about this. It's currently a known issue that our engineering team is currently investigating and working on. We expect the fix to be released in the next app update (scheduled for July 22). If you're still experiencing trouble after the update, please reach out to us so we can continue troubleshooting.
Business guru
I’ve had my business with square pre pandemic, all the tools and appointments are easily made , I run my business fully with square with all their tools and take payments with it. When I travel as a vendor I know I’m taking my business with me and that gives me comfort . I love square
Founder
I absolutely love my Square Appointments! It was very easy to setup and extremely flexible. My clients will love this product as much as I do.
Alan Robell
KnowWhatAISees.ai
Founder & AI Business Strategist
Alan Robell
KnowWhatAISees.ai
Founder & AI Business Strategist
Features
I enjoy using this app, very reliable & the free features you’re able to use is definitely worth using. Some of the paid features should be included in the free package but overall it’s nice to use. Better than some other platforms.
Pro app
I love the easy navigation and the perks you get from square
Mobile version is TERRIBLE
if you make any schedule changes, it will not load for DAYS. Very inconvenient when it’s my days off work and I need to check something.
glitches and crashes OFTEN. If you have multiple locations and try to switch from one to the other, good luck!!
notes I take on client files often don’t save when doing it with the mobile app, desktop version seems to work SLIGHTLY better
ALSO the new update for the desktop application is horrific. Makes it so much harder to locate and edit notes in appointments and the text is SOOOO small, with so much empty space on the screen. Worst update so far
glitches and crashes OFTEN. If you have multiple locations and try to switch from one to the other, good luck!!
notes I take on client files often don’t save when doing it with the mobile app, desktop version seems to work SLIGHTLY better
ALSO the new update for the desktop application is horrific. Makes it so much harder to locate and edit notes in appointments and the text is SOOOO small, with so much empty space on the screen. Worst update so far
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Great!
This app is great for people who are not ready or able to invest in a website and need something for free.
Very disappointed with Square.
A customer paid me for a service, but the funds were transferred to a bank account that does not exist. Square still marked the payment as if I had received the money.
Trying to do the right thing, I refunded my customer. As a result, my Square balance is now negative, and I supposedly owe money that I never actually received in the first place.
I am now being held responsible for funds that were never deposited into my account. This experience has been extremely frustrating, and I hope Square resolves this issue as soon as possible.
Trying to do the right thing, I refunded my customer. As a result, my Square balance is now negative, and I supposedly owe money that I never actually received in the first place.
I am now being held responsible for funds that were never deposited into my account. This experience has been extremely frustrating, and I hope Square resolves this issue as soon as possible.
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The best!
Love this app! Nice and simple and no big fees!
Keeps me and the customer organized
Love the app. Which you could send the checkout to the square terminal like regular square checkout .
Parfait
Vraiment
Thank you
Thank you square
Nsh
Great
Easy to use
Easy to use
Great app
Free version is great for small studio owners
Response from developer
Thanks so much for sharing your experience! We're glad to be part of your journey. Let us know if there's ever anything else we can support you with.
Me encantaron mis uñas
Definitivamente volveré y la recomiendo al 100% para cualquier persona que quiera unas uñas bellas y un servicio excelente
MINI AUTO GARAGE
Good
Response from developer
Thanks so much for your review. We're glad to be part of your journey. Let us know if there's ever anything else we can support you with.
Perfect body by yuly
❤️❤️❤️
Nice
I like this app better than others I’ve tried
Mauvais service au Service à la clientèle
Nous utilisons Square depuis 6 ans et nous avons souvent des bugs dans notre système. Chaque fois que nous appelons au service à la clientèle s’est compliqué et le personnel mets la faute sur nous. Depuis 3 semaines, nous devons calculer tous les frais de facturation de chaques factures, se qui représente énormément de temps pour quelque chose qui devrait être calculé automatiquement dans leur système. Ma collègue s’est fait raccroché au nez par un agent. Le personnel n’est pas qualifié et le service est extrêmement lent.
Pour ceux et celles qui veulent perdre leur temps au téléphone pendant des heures, je vous souhaite bonne chance avec Square.
Pour ceux et celles qui veulent perdre leur temps au téléphone pendant des heures, je vous souhaite bonne chance avec Square.
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Response from developer
Nous sommes vraiment désolés d'apprendre vos expériences avec le service client. Si vous êtes toujours disposé(e) à le faire, veuillez nous contacter à nouveau en expliquant ces expériences afin que nous puissions les transmettre aux responsables appropriés pour examen.
Love it
Love it
