Square User Reviews

What users say

Top reviews

Love it!

Big fan of this platform. Couldn’t recommend it enough:)

Owner

This is our first POS, so far we have really enjoyed it.

More details

I would like to see sales by hour not on a graph.

Extremely helpful

Would have preferred these features were included in the square app, but if you get over that this is very helpful

Response from developer

Thank you for your feedback! We're glad to hear you've found the features helpful overall. We also appreciate your perspective on having more functionality available directly within the Square app. We understand how convenient it can be to manage your business from a single mobile experience, and feedback like yours helps us better understand which tools sellers would like to access on the go. We'll be sure to share your comments with the appropriate teams as we continue improving our products. Thank you for taking the time to share your experience and for choosing Square!

Misleading data

Be careful with the reporting. Net sales on the app seems to be different to the desktop version. Potentially including service charge which is incredibly misleading when looking for snapshots of information and comparing data

Do not get POS

Do not get square POS. Specially for restaurants.
They will never update anything for you like other pos companies do it. Even the menus you have to do it. Updates or changes. If you call helpline they are just useless. Do even know what to do.

Only good for short-term reviews

It used to be more user friendly and functional. Cannot select dates easily, difficult to customize reports.

A dream for small businesses

I use this every day, multiple times every day in fact. It’s an invaluable tool for me to be able to look at my day. Compare my day to the same day last year. Compare my month to the same month last year and take the pulse of my business at any given moment. The granular detail provided on my phone even when I’m away from the store. It’s just so informative and so important thank you SQUARE.
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Response from developer

We love to see this! Thank you for sharing your thoughts and we are really happy that the reporting is helping you. :)

WIDGET DOESN’T WORK WITH GLASS MODE

Anytime I change to glass mode on my theme the only widget that doesn’t work is this one. Ironically when it shows NA it works but if you’re showing a positive or negative percent it will just be white. 😭😭😭

Response from developer

It sounds like there might be some troubleshooting that we can walk through with you to make things work a bit better. If you're still running into troubles, please reach out here when you have a moment: squ.re/contactsqsupport.

Needs a Push notification

I just added square to my payment processors on my app, I want to know when I make a sale like how stripe notifies you on the push notification, otherwise so far im enjoying the app

Response from developer

Thanks for your feedback — we’re glad to hear you’re enjoying the app so far! You can receive notifications for sales. To check this, head to your notification settings in the app and make sure push notifications for payments are enabled. If you’re not seeing them, our support team can help walk you through the setup. Appreciate you giving Square a try!

Good

Please add labor vs sales as a data point in the widget

カスタムの設定

カスタムした集計時間はずっと記憶してて欲しい。開くたびに設定し直すのが面倒。
それ以外は概ね良い。

Please fix widget

Widget has an issue where you set it to clear it doesn’t show the percentage change. Its just blocked out in white

Response from developer

It sounds like there might be some troubleshooting that we can walk through with you to make things work a bit better. If you're still running into troubles, please reach out here when you have a moment: squ.re/contactsqsupport.

Bad UI and UX

Very confusing app. To get features you have to download three separate apps - even then it doesnt have everything a business owner needs

Very useful but annoying

I use this app all the time for my store and I couldn’t live without it. That being said, there are papercuts all the time. The two biggest issues I have:

- Configurable default comparison. The only meaningful default in my mind is 52 weeks prior and I’d love to set that as the default.

- Better integration of hierarchical categories on daily sales reports. I’d love to see just my top level categories first, then drive into the details after a tap. Right now showing everything doesn’t work well for me.
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Response from developer

It sounds like there might be some troubleshooting that we can walk through with you to make things work a bit better. If you're still running into troubles, please reach out here when you have a moment: squ.re/contactsqsupport.

Fantastic

Works so easily and just makes running a business really easy

Response from developer

Thanks for taking the time to share your honest feedback!

When widget theme is set to clear the positive percent is a solid white block.

Love the app but would be amazing if you guys could fix the widget issue. When you edit your iPhone theme to the new clear glass the widget is perfect except for when it shows the positive percentage. It’s just a solid white block and you can’t see the percent number

SYSTEM DESIGNED TO FAIL GOOD PEOPLE.

Square held my own deposited money with zero explanation, zero documentation, and zero accountability.
Not customer payments my money.
Every support channel loops you through scripts, disconnects, and “security reasons” with no actual reason given.

Deactivation with no warning, no evidence, and no path to resolution.
You’re left stuck while they sit on your funds for months.

If you rely on your business to survive, avoid this platform at all costs.
The system isn’t broken this is the system.
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I want to quickly track sales to the previous year, dashboard certainly doesn’t do this!

I want to compare this Saturday to 52 weeks ago not last Saturday or how about yesterday to the 52 weeks prior Friday. This month to last years month to date not last month or last month to last years October. Ideally I could put in a default comparison range. At least though when I hit the arrow to go to yesterday or last month etc I’d like for it to keep my selected 52 weeks prior or last years month. I use this app multiple times a day am driven mad that it doesn’t keep my selection. 😡
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Won’t even open

Updated the app, now it won’t even open.