Square User Reviews

Customer Experience

Positive experience25.2% of reviews
Neutral11.2% of reviews
Negative experience63.6% of reviews

~ Based on 214 written reviews from the US App Store.

What users say

Is Square Safe?

Square - Dashboard for POS appears safe based on user ratings. AppsHunter Safety Score for Square is 96/100.

This assessment is based on 3,076 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.0% of ratings point to a safe experience
1.4% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 3,076 App Store ratings for Square.

Is Square Legit?

Square - Dashboard for POS appears to be a legitimate app. AppsHunter Legitimacy Score for Square is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

New update

The new update is so much better. I’m able to access all 4 business from the same app
easily instead of having
To sign in on safari

Response from developer

Thanks so much for sharing your experience! We're glad to be part of your journey. Let us know if there's ever anything else we can support you with.

Utility vastly diminished

The updated app no longer conveniently shows top 5 item sales on the main page, no longer has a scrolling calendar for dates across months, and is overall poorly organized. It was so well designed before: intuitive and streamlined. Now it’s clunky, counter intuitive, and literally does less. Why? My guess is to funnel people i to their awful ai summaries.
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Response from developer

Thanks for taking the time to share such detailed feedback. We’re sorry to hear the updated app feels less intuitive and less useful than before. The sales report in the Square POS app still supports top-selling items and custom date ranges, and more detailed item reporting is available in Square Dashboard. That said, if these features are now harder to find or less convenient to use, we understand why that feels like a step backward. We’ve shared your feedback about the missing top 5 item view, the date navigation experience, and the overall organization of the app with our team. We really appreciate you calling out exactly what changed for you.

Utility vastly diminished

The updated app no longer conveniently shows top 5 item sales on the main page, no longer has a scrolling calendar for dates across months, and is overall poorly organized. It was so well designed before: intuitive and streamlined. Now it’s clunky, counter intuitive, and literally does less. Why?

Response from developer

Thanks for taking the time to share such detailed feedback. We’re sorry to hear the updated app feels less intuitive and less useful than before. The sales report in the Square POS app still supports top-selling items and custom date ranges, and more detailed item reporting is available in Square Dashboard. That said, if these features are now harder to find or less convenient to use, we understand why that feels like a step backward. We’ve shared your feedback about the missing top 5 item view, the date navigation experience, and the overall organization of the app with our team. We really appreciate you calling out exactly what changed for you.

Great

This app is great to view your reports instantly no doubt, but can you pls add a clickable button to see what refunds were processed because I get anxious about it because it’s money. Other than that, would recommended this app

Response from developer

Thanks so much for the thoughtful feedback — we’re glad the app helps you view reports quickly. We understand why having a clearer, faster way to check processed refunds would give you more peace of mind. Square already lets sellers view transactions and refund related details from the app and Square Dashboard, and reporting includes refund count and refund amount metrics. That said, we agree that a dedicated, clickable way to jump straight to processed refunds from reports would make this easier and more reassuring. We’ve shared your feedback with the team for consideration.

Great app

Love this app. Easy to use

Love it!

Big fan of this platform. Couldn’t recommend it enough:)

Response from developer

Thanks so much for sharing your experience! We're glad to be part of your journey. Let us know if there's ever anything else we can support you with.

Owner

This is our first POS, so far we have really enjoyed it.

Response from developer

This is great to hear!! Thank you for the review.

More details

I would like to see sales by hour not on a graph.

Extremely helpful

Would have preferred these features were included in the square app, but if you get over that this is very helpful

Response from developer

Thank you for your feedback! We're glad to hear you've found the features helpful overall. We also appreciate your perspective on having more functionality available directly within the Square app. We understand how convenient it can be to manage your business from a single mobile experience, and feedback like yours helps us better understand which tools sellers would like to access on the go. We'll be sure to share your comments with the appropriate teams as we continue improving our products. Thank you for taking the time to share your experience and for choosing Square!

Misleading data

Be careful with the reporting. Net sales on the app seems to be different to the desktop version. Potentially including service charge which is incredibly misleading when looking for snapshots of information and comparing data

Response from developer

We would love to look at the exact numbers you're seeing to help you reconcile what may be going on. It's possible you have different filters or dates on these that is causing the mismatch. Please reach out to us on support. We are also on social media, or Reddit, if you prefer those channels!

Do not get POS

Do not get square POS. Specially for restaurants.
They will never update anything for you like other pos companies do it. Even the menus you have to do it. Updates or changes. If you call helpline they are just useless. Do even know what to do.

Only good for short-term reviews

It used to be more user friendly and functional. Cannot select dates easily, difficult to customize reports.

A dream for small businesses

I use this every day, multiple times every day in fact. It’s an invaluable tool for me to be able to look at my day. Compare my day to the same day last year. Compare my month to the same month last year and take the pulse of my business at any given moment. The granular detail provided on my phone even when I’m away from the store. It’s just so informative and so important thank you SQUARE.
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Response from developer

We love to see this! Thank you for sharing your thoughts and we are really happy that the reporting is helping you. :)

WIDGET DOESN’T WORK WITH GLASS MODE

Anytime I change to glass mode on my theme the only widget that doesn’t work is this one. Ironically when it shows NA it works but if you’re showing a positive or negative percent it will just be white. 😭😭😭

Needs a Push notification

I just added square to my payment processors on my app, I want to know when I make a sale like how stripe notifies you on the push notification, otherwise so far im enjoying the app

Response from developer

Thanks for your feedback — we’re glad to hear you’re enjoying the app so far! You can receive notifications for sales. To check this, head to your notification settings in the app and make sure push notifications for payments are enabled. If you’re not seeing them, our support team can help walk you through the setup. Appreciate you giving Square a try!

Good

Please add labor vs sales as a data point in the widget

カスタムの設定

カスタムした集計時間はずっと記憶してて欲しい。開くたびに設定し直すのが面倒。
それ以外は概ね良い。

Response from developer

レビューをお寄せいただきありがとうございます。 カスタムレポートの集計時間についてのご要望でお間違いないでしょうか。コメントいただいた通り、カスタムレポートの日付/期間を保存する機能は現在ご利用いただけないため、いただいた内容を社内で共有し、今後の開発の参考とさせていただきます。貴重なご意見をお寄せいただきありがとうございます!

Please fix widget

Widget has an issue where you set it to clear it doesn’t show the percentage change. Its just blocked out in white

Response from developer

It sounds like there might be some troubleshooting that we can walk through with you to make things work a bit better. If you're still running into troubles, please reach out here when you have a moment: squ.re/contactsqsupport.

Bad UI and UX

Very confusing app. To get features you have to download three separate apps - even then it doesnt have everything a business owner needs

Response from developer

Thanks for sharing this feedback. We understand how confusing it can feel to navigate multiple apps, especially when you’re just trying to run your business efficiently. We appreciate you calling this out, and we’ll be sure to share your feedback as our teams continue working to improve the experience.

Very useful but annoying

I use this app all the time for my store and I couldn’t live without it. That being said, there are papercuts all the time. The two biggest issues I have:

- Configurable default comparison. The only meaningful default in my mind is 52 weeks prior and I’d love to set that as the default.

- Better integration of hierarchical categories on daily sales reports. I’d love to see just my top level categories first, then drive into the details after a tap. Right now showing everything doesn’t work well for me.
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Response from developer

It sounds like there might be some troubleshooting that we can walk through with you to make things work a bit better. If you're still running into troubles, please reach out here when you have a moment: squ.re/contactsqsupport.