Square User Reviews

Customer Experience

Positive experience23.3% of reviews
Neutral11.4% of reviews
Negative experience65.2% of reviews

~ Based on 210 written reviews from the US App Store.

What users say

Is Square Safe?

Square - Dashboard for POS appears safe based on user ratings. AppsHunter Safety Score for Square is 96/100.

This assessment is based on 2,938 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.1% of ratings point to a safe experience
1.2% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 2,938 App Store ratings for Square.

Is Square Legit?

Square - Dashboard for POS appears to be a legitimate app. AppsHunter Legitimacy Score for Square is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Utility vastly diminished

The updated app no longer conveniently shows top 5 item sales on the main page, no longer has a scrolling calendar for dates across months, and is overall poorly organized. It was so well designed before: intuitive and streamlined. Now itโ€™s clunky, counter intuitive, and literally does less. Why? My guess is to funnel people i to their awful ai summaries.
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Utility vastly diminished

The updated app no longer conveniently shows top 5 item sales on the main page, no longer has a scrolling calendar for dates across months, and is overall poorly organized. It was so well designed before: intuitive and streamlined. Now itโ€™s clunky, counter intuitive, and literally does less. Why?

Response from developer

Thanks for taking the time to share such detailed feedback. Weโ€™re sorry to hear the updated app feels less intuitive and less useful than before. The sales report in the Square POS app still supports top-selling items and custom date ranges, and more detailed item reporting is available in Square Dashboard. That said, if these features are now harder to find or less convenient to use, we understand why that feels like a step backward. Weโ€™ve shared your feedback about the missing top 5 item view, the date navigation experience, and the overall organization of the app with our team. We really appreciate you calling out exactly what changed for you.

Great

This app is great to view your reports instantly no doubt, but can you pls add a clickable button to see what refunds were processed because I get anxious about it because itโ€™s money. Other than that, would recommended this app

Great app

Love this app. Easy to use

Love it!

Big fan of this platform. Couldnโ€™t recommend it enough:)

Owner

This is our first POS, so far we have really enjoyed it.

More details

I would like to see sales by hour not on a graph.

Extremely helpful

Would have preferred these features were included in the square app, but if you get over that this is very helpful

Misleading data

Be careful with the reporting. Net sales on the app seems to be different to the desktop version. Potentially including service charge which is incredibly misleading when looking for snapshots of information and comparing data

Do not get POS

Do not get square POS. Specially for restaurants.
They will never update anything for you like other pos companies do it. Even the menus you have to do it. Updates or changes. If you call helpline they are just useless. Do even know what to do.

Only good for short-term reviews

It used to be more user friendly and functional. Cannot select dates easily, difficult to customize reports.

A dream for small businesses

I use this every day, multiple times every day in fact. Itโ€™s an invaluable tool for me to be able to look at my day. Compare my day to the same day last year. Compare my month to the same month last year and take the pulse of my business at any given moment. The granular detail provided on my phone even when Iโ€™m away from the store. Itโ€™s just so informative and so important thank you SQUARE.
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WIDGET DOESNโ€™T WORK WITH GLASS MODE

Anytime I change to glass mode on my theme the only widget that doesnโ€™t work is this one. Ironically when it shows NA it works but if youโ€™re showing a positive or negative percent it will just be white. ๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ˜ญ

Needs a Push notification

I just added square to my payment processors on my app, I want to know when I make a sale like how stripe notifies you on the push notification, otherwise so far im enjoying the app

Good

Please add labor vs sales as a data point in the widget

ใ‚ซใ‚นใ‚ฟใƒ ใฎ่จญๅฎš

ใ‚ซใ‚นใ‚ฟใƒ ใ—ใŸ้›†่จˆๆ™‚้–“ใฏใšใฃใจ่จ˜ๆ†ถใ—ใฆใฆๆฌฒใ—ใ„ใ€‚้–‹ใใŸใณใซ่จญๅฎšใ—็›ดใ™ใฎใŒ้ขๅ€’ใ€‚
ใใ‚Œไปฅๅค–ใฏๆฆ‚ใญ่‰ฏใ„ใ€‚

Please fix widget

Widget has an issue where you set it to clear it doesnโ€™t show the percentage change. Its just blocked out in white

Response from developer

It sounds like there might be some troubleshooting that we can walk through with you to make things work a bit better. If you're still running into troubles, please reach out here when you have a moment: squ.re/contactsqsupport.

Bad UI and UX

Very confusing app. To get features you have to download three separate apps - even then it doesnt have everything a business owner needs

Very useful but annoying

I use this app all the time for my store and I couldnโ€™t live without it. That being said, there are papercuts all the time. The two biggest issues I have:

- Configurable default comparison. The only meaningful default in my mind is 52 weeks prior and Iโ€™d love to set that as the default.

- Better integration of hierarchical categories on daily sales reports. Iโ€™d love to see just my top level categories first, then drive into the details after a tap. Right now showing everything doesnโ€™t work well for me.
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Response from developer

It sounds like there might be some troubleshooting that we can walk through with you to make things work a bit better. If you're still running into troubles, please reach out here when you have a moment: squ.re/contactsqsupport.

Fantastic

Works so easily and just makes running a business really easy