I wish it was free
Response from developer
We apologize for any inconvenience caused. We understand your concern about the pricing of our Square Kitchen Display System app. While we do offer a free trial, we also provide additional features and support to our paid users. We constantly strive to deliver value for the price charged. Feel free to contact us if you need further assistance squ.re/contactsqsupport.
I hate it
Response from developer
Hello! You need a device code in order for us to know where to send your kitchen tickets. If you have more questions please reach out directly (squ.re/contactsqsupport) we can take a look at the needs of your kitchen and see how we can best support you. Thanks, hope to hear from you!
Value > Price
Response from developer
Glad you’re enjoying the app - if you need help with something, please don’t hesitate to reach out directly (squ.re/contactsqsupport). We look forward to hearing further from you!
Not ready for my business
Response from developer
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.
No way to write on/alter tickets at all. Just stick to paper.
Edit: Also, why can you not combine tickets? If a server rings in a ticket but forgets one item and then rings it in right after, im stuck with two different tickets until they’re gone. With paper, I can just write the item on the original ticket instead of crowding my rail with seventy thousand “open food” tickets in between the ones I actually need to see. It’s very clear to me that this app has been designed to please owners, and has had absolutely no effort put into making it ACTUALLY USEFUL to the people who are forced to use it 12 hours out of the day. Seriously, your team has their heads up their rears if they think this app works ANYTHING like an expo rail. If you’re going to replace something with an app, make sure the app is actually a better alternative! How bad do you have to mess up that your digital app on an iPad is somehow more useless than literal freaking paper???
Response from developer
Hi Chef Calvin - I'm JC, the Engineering Manager for Square KDS. If you could you please reach out directly (squ.re/contactsqsupport) we can take a look at the needs of your kitchen and see how we can best support you. Thanks, hope to hear from you!
