St Luke’s A+
St. Luke’s Health network is excellent. From my primary care Dr. Shayne Collins, to sleep specialist Dr. Gowtham Narla, and Physical Therapists Deb, Linda and Jill, my care has been nothing short of professional, friendly and successful. As I turn 70, I am very trusting and happy to have them as my team of medical professionals. Thank you. Bob Riday.
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Everyone
Would like to thank all for my care
App sucks
No matter how often you register it you still need to go through the two factor authentication even on the same day the app is overbearing on security and hard to navigate.
Hospital Stay
Great Care Team
Unfortunately I had pneumonia and had to be admitted for 6 days. I was on the third floor and the care team was truly outstanding. Everyone was very professional and very kind
Unfortunately I had pneumonia and had to be admitted for 6 days. I was on the third floor and the care team was truly outstanding. Everyone was very professional and very kind
Very impressed with ENT department
I really liked Dr. Bond there, he explained everything in a way I could understand, he was very knowledgeable, very personable and just seemed down to earth. That’s refreshing for a doctor these days. I’m so glad I went there for a 2nd opinion.
Trusted device
If you log into the app and complete the secondary MFA (multi factor authentication) and select the slider for “trusted device” there should be at the very least a minimum 8 hour window that should allow a traditional single login. If you log into the app and MFA then re-login 10 minutes later, there should be no need redo the MFA at every login.
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Help!!!
They sent me download and It won’t open on there site.. How can I open it?? If you leave St.Lukes site records are no longer private.
Billing
Your billing reminders suck and add stress to an already screwed up economy.
Confusing and not up to date information
The App needs major overhaul. The information about test results and appointments is not always available or up-to-date. Navigating through the app is very confusing and requires many tries. There is no clear help for guidance.
Appointments
Why does this app not show all of my appointments with my doctor , particularly upcoming. My Chart is great. Check it out
hospital care
Everyone treats you so well; it doesn't even feel like a hospital, but rather like hotel service. Excellent staff, impeccable cleanliness, and everyone is friendly and in good spirits.
My review for St. Luke’s Hospital
I had a wonderful experience at St. Luke’s Hospital everyone was so nice so loving every Doctor I’ve met . I really appreciate everyone and I want to say thank you so much they care about their patience.
Wait time
Barely any wait time for appointments. Wonderful staff. Very polite and courteous.
Inaccuracies on My Chart with Billing and “Overdue” Tests
I have had to call several times because of billing problems and even had to be refunded once because of being charged twice. You can’t even leave the kiosks without paying first before you even seeing a doctor. And as for tests that are listed as being “overdue.” Yea, one you tell me is overdue is not even due till 2028! Then another you tell me I need would be 2 of the same test in less than a year. My insurance does not pay for 2 monograms when there are no issues in less than a year. Never had this problem when I used My Chart for at least 10 years in VA before moving to PA. Need to clean up your act and get this right because it causes stress I don’t need thinking I missed a test or didn’t pay first before a visit
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Top Notch Care
The Medical Professionals at St Luke’s Hospital are bar none the best in the Lehigh Valley! Kudos to the entire staff!
I was born with the condition hydrocephalus; during the pandemic I survived an E.coli infection in my brain at another hospital . Slowly but steadily I’m aiming to get back to my “ my best self “ thanks to the help I’m receiving from “The Penn Foundation” with SLHN!
I was born with the condition hydrocephalus; during the pandemic I survived an E.coli infection in my brain at another hospital . Slowly but steadily I’m aiming to get back to my “ my best self “ thanks to the help I’m receiving from “The Penn Foundation” with SLHN!
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Best Customer Service
I have had the best customer experiences whether it’s in my most recent ER visit, the emergency ortho extraction and the breast cancer treatment center. Under distress they help calm you every step of the way.
Patient portal
The patient portal is mostly ok but the log in is a pain, once you use your information to login having login again with the code is just extra! It locks you out way too quickly must be an easier way.,
NO PUEDO VER MIS MENSAJES NI ENVIAR MENSAJES
Llevo semanas intentando ver mis mensajes y no puedo verlos porque aparece un mensaje diciendo que HUBO UN ERROR EN EL SERVIDOR QUE INTENTE MÁS TARDE. intento más tarde y aún así no me deja 😡
El mejor servicio
Es el mejor servicio y atención q he tenido en toda mi vida, al tener My chart es más fácil para todas las personas como yo q no sabemos manejar redes y papeleos, el personal muy profesional y sin esperas, le daría un 20 de 10 sin miedo a equivocarme , St lukes hospital the best in the World
Way too many clicks
Perfect example of technology making things worse.
