Issues with the Stock application
I keep getting messages to link my device each time I tried to login to my stock, the app request for an otp which unfortunately I do not receive on my mobile number.
Given up on this app
Never seems to go through. Always the same message- one chance left, your account has been locked etc. Treasury bills button available but you can never buy!
The worst Mobile app ever
OTP not sent. Sent 1 hour later via email. and keeps saying not able to complete transaction . I am regretting using this bank, as soon as I get my money out, I will delete this app. So tired of this trouble all the time linking device every single time. Take your time and perfect your app. Create an online customer service live chat for your customers outside Nigeria. Customer service response time takes forever… this is 21st century please.
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Response from developer
Hi, we are sorry to hear about your experience. Kindly send an email to customercarenigeria@stanbicibtc.com or send us a direct message on our official @StanbicIBTC X, Instagram, or Facebook channels so we can review and address your feedback accordingly. Thank you.
The most poor bank in the whole world
This bank is bad and they are poor,I almost lost my life all because of their nonsense,they sent money to me to buy medicine,for more than 5 hours,money is not available and as asthma patients that I am,it is only God that save me that day,useless bank,pls don’t use it
Response from developer
Hi Seyvea, we sincerely apologize for your experience. Kindly reach out to us via email at customercarenigeria@stanbicibtc.com to enable us to review your concerns and provide the appropriate support. Thank you.
Poor designer and accessible user interface
For the past 8 months I’ve wasted communications back-and-forth to the customer service team trying to explain how inaccessible the design of this app is. Please hire an engineering team that understands WCAG I will be escalate this to CBN & your developer should please not come to me with that standard response asking me to contact the same Customer service team keeps giving me the same response of their looking into it
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